BSOD happening all the time - what to do?


  1. Posts : 8
    Windows 7
       #1

    BSOD happening all the time - what to do?


    Hi,

    I have upgraded my PC system. I was very happy with everything until after a shutdown I've started receiving blue screens.

    Possible reasons:
    1. I don't know how much power I will need with my system. My current power supplier is a Redmax, 500W, model name: FSP500-80GHN

    2. One of dumbest thing I did was that I updated my BIOS right after installing Windows 7. The current BIOS version is F3. Why updating your BIOS when it's functioning well? Stupid!

    Everytime I install a fresh version of Windows 7, it works until I shut down and turn on the system again. I went to my earlier version of Windows, which is Windows XP, after seeing my desktop, it all went blue as well.

    Please check the attached file. This is from Windows 7.


    Many thanks in advance.
      My Computer


  2. Posts : 8
    Windows 7
    Thread Starter
       #2

    System Manufacturer/Model Number Gigabyte Motherboard OS Windows 7 CPU Core i5 750 Motherboard GA-P55-UD3L-TPM Memory 2x2GB Geil 1333 Graphics Card(s) XFX GTS-250 Sound Card Creative X-Fi Platinum Monitor(s) Displays LG M2294D Screen Resolution N/A Hard Drives 80 GB Maxtor ATA
    250 GB Western Digital SATA
    250 GB USB WD My Passport
    1 TB USB WD My Passport
      My Computer


  3. Posts : 5,705
    Win7 x64 + x86
       #3

    The dump file points to an error in TPM.SYS - the Trusted Platform Module
    More info at this link: TPM Driver
    More info here also: BSOD Index

    What security device/features are connected to your computer?

    Please upload this file:
    MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
    Please update your Creative Audio drivers as the one's installed are from 2008.

    Here's a summary of the BSOD:
    Code:
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Thu Jan 21 10:56:16.500 2010 (GMT-5)
    System Uptime: 0 days 0:00:19.874
    BugCheck 7F, {d, 0, 0, 0}
    Probably caused by : tpm.sys ( tpm!TpmEntropyInit+c0 )
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  System
      My Computer


  4. Posts : 8
    Windows 7
    Thread Starter
       #4

    Dear John,

    Thank you very much for your swift reply.

    I will sure download the latest drivers for my audio controller. About the security chipset, it's a builtin chipset on the motherboard. Please refer to TPM in Gigabyte's GA-P55-UD3L-TPM motherboard. In BIOS settings there's an option to switch it on or off. Further setup needs to be made in Windows, which I'm not started doing yet.

    I have attached the file, as you desired.

    Thank you very much for your attention. You're of very good help, and I'm grateful for that.


    Best,
    Amin
      My Computer


  5. Posts : 5,705
    Win7 x64 + x86
       #5

    Another Dear John letter! Why does it always happen to me! (Just kidding! :)

    Please disable the Trusted Module on the motherboard and, hopefully, it'll stop the errors related to it. TPM.sys is a Windows module that communicates with the TPM module on your motherboard.

    These devices are disabled, did you do this deliberately?
    Code:
    High Definition Audio Device    HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458A002&REV_1000\4&26F0BE82&0&0201    This device is disabled.
    
    Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)    PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_03\4&1CBEE564&0&00E1    This device is disabled.
      My Computer


  6. Posts : 8
    Windows 7
    Thread Starter
       #6

    Haha! I personally prefer people calling my name. Anyway, I deduce that names are the least important things in a forum. Maybe I can call you superman then, because saving my computer from bluescreens is like being saved from falling off a skyscraper in a way!

    That was too much of my imagination!

    First of all, yes, I have disable those two devices deliberately because I don't need them, and I think why do I need to install 120MB of audio driver when I won't use it? The LAN device was also of no use for me. I'm using a USB modem.

    So, if the problem is with my TPM device, do you recommend to take the motherboard to the vendor and ask for a new one? I was hopefully gonna use it soon after a complete backup.


    usasma said:
    Another Dear John letter! Why does it always happen to me! (Just kidding! :)

    Please disable the Trusted Module on the motherboard and, hopefully, it'll stop the errors related to it. TPM.sys is a Windows module that communicates with the TPM module on your motherboard.

    These devices are disabled, did you do this deliberately?
    Code:
    High Definition Audio Device    HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458A002&REV_1000\4&26F0BE82&0&0201    This device is disabled.
     
    Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)    PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_03\4&1CBEE564&0&00E1    This device is disabled.
      My Computer


  7. Posts : 28,845
    Win 8 Release candidate 8400
       #7

    amins2s said:
    Hi,

    I have upgraded my PC system. I was very happy with everything until after a shutdown I've started receiving blue screens.

    Possible reasons:
    1. I don't know how much power I will need with my system. My current power supplier is a Redmax, 500W, model name: FSP500-80GHN

    2. One of dumbest thing I did was that I updated my BIOS right after installing Windows 7. The current BIOS version is F3. Why updating your BIOS when it's functioning well? Stupid!

    Everytime I install a fresh version of Windows 7, it works until I shut down and turn on the system again. I went to my earlier version of Windows, which is Windows XP, after seeing my desktop, it all went blue as well.

    Please check the attached file. This is from Windows 7.


    Many thanks in advance.
    This crash was probably caused by tcm.sys. that is a lenovo module, You need to download a fresh copy and install it. I suspect it would be included in a BIOS upgrade

    Ken

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\012110-99700-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0x82852000 PsLoadedModuleList = 0x8299a810
    Debug session time: Thu Jan 21 10:56:16.500 2010 (GMT-5)
    System Uptime: 0 days 0:00:19.874
    Loading Kernel Symbols
    ...............................................................
    .........................................................
    Loading User Symbols
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7F, {d, 0, 0, 0}
    
    Probably caused by : tpm.sys ( tpm!TpmEntropyInit+c0 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000d, EXCEPTION_GP_FAULT
    Arg2: 00000000
    Arg3: 00000000
    Arg4: 00000000
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x7f_d
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 909cb3d8 to 82898f2b
    
    STACK_TEXT:  
    8d79bb4c 909cb3d8 badb0d00 909c9014 8b45fc95 nt!KiSystemFatalException+0xf
    8d79bbf4 909ca227 00000000 79cbbdc0 86344450 tpm!TpmEntropyInit+0xc0
    8d79bc1c 8b484301 000000a1 79cbbdc0 79cbbd50 tpm!TpmEvtDevicePrepareHardware+0x221
    8d79bc38 8b484543 79cbbd50 86344450 01344958 Wdf01000!FxPkgPnp::PnpPrepareHardware+0x77
    8d79bc4c 8b483484 86344450 863444f8 86344450 Wdf01000!FxPkgPnp::PnpEventHardwareAvailable+0x2b
    8d79bc74 8b483db2 00000108 86344504 86344450 Wdf01000!FxPkgPnp::PnpEnterNewState+0x104
    8d79bc98 8b484503 8d79bcc8 8281e700 863444f8 Wdf01000!FxPkgPnp::PnpProcessEventInner+0x149
    8d79bcac 8b487d1c 86344450 8d79bcc8 86344030 Wdf01000!FxPkgPnp::_PnpProcessEventInner+0x26
    8d79bcdc 8b488ff8 86344188 851e9070 8d79bd00 Wdf01000!FxEventQueue::EventQueueWorker+0x6f
    8d79bcec 82a727b5 00000000 863444f8 851f0648 Wdf01000!FxWorkItemEventQueue::_WorkItemCallback+0x21
    8d79bd00 828bff2b 86344188 00000000 851f0648 nt!IopProcessWorkItem+0x23
    8d79bd50 82a6066d 00000001 a9be9130 00000000 nt!ExpWorkerThread+0x10d
    8d79bd90 829120d9 828bfe1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    tpm!TpmEntropyInit+c0
    909cb3d8 c9              leave
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  tpm!TpmEntropyInit+c0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: tpm
    
    IMAGE_NAME:  tpm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf74
    
    FAILURE_BUCKET_ID:  0x7f_d_tpm!TpmEntropyInit+c0
    
    BUCKET_ID:  0x7f_d_tpm!TpmEntropyInit+c0
    
    Followup: MachineOwner
    ---------
      My Computer


  8. Posts : 8
    Windows 7
    Thread Starter
       #8

    Ken,

    I think you mean TPM, which is what John mentioned before. This is a 2048 encryption key module onboard security device.

    I'm going to contact Gigabyte support to see what they suggest.

    Thank you.
      My Computer


  9. Posts : 8
    Windows 7
    Thread Starter
       #9
      My Computer


  10. Posts : 5,705
    Win7 x64 + x86
       #10

    I have no idea at all on how TPM's work.
    Good luck with Gigabyte!
      My Computer


 

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