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Windows 7: BSOD happening all the time - what to do?

21 Jan 2010   #1

Windows 7
 
 
BSOD happening all the time - what to do?

Hi,

I have upgraded my PC system. I was very happy with everything until after a shutdown I've started receiving blue screens.

Possible reasons:
1. I don't know how much power I will need with my system. My current power supplier is a Redmax, 500W, model name: FSP500-80GHN

2. One of dumbest thing I did was that I updated my BIOS right after installing Windows 7. The current BIOS version is F3. Why updating your BIOS when it's functioning well? Stupid!

Everytime I install a fresh version of Windows 7, it works until I shut down and turn on the system again. I went to my earlier version of Windows, which is Windows XP, after seeing my desktop, it all went blue as well.

Please check the attached file. This is from Windows 7.


Many thanks in advance.

My System SpecsSystem Spec
.

21 Jan 2010   #2

Windows 7
 
 

System Manufacturer/Model Number Gigabyte Motherboard OS Windows 7 CPU Core i5 750 Motherboard GA-P55-UD3L-TPM Memory 2x2GB Geil 1333 Graphics Card(s) XFX GTS-250 Sound Card Creative X-Fi Platinum Monitor(s) Displays LG M2294D Screen Resolution N/A Hard Drives 80 GB Maxtor ATA
250 GB Western Digital SATA
250 GB USB WD My Passport
1 TB USB WD My Passport
My System SpecsSystem Spec
21 Jan 2010   #3
Microsoft MVP

 
 

The dump file points to an error in TPM.SYS - the Trusted Platform Module
More info at this link: TPM Driver
More info here also: BSOD Index

What security device/features are connected to your computer?

Please upload this file:
Quote:
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
Please update your Creative Audio drivers as the one's installed are from 2008.

Here's a summary of the BSOD:
Code:
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Thu Jan 21 10:56:16.500 2010 (GMT-5)
System Uptime: 0 days 0:00:19.874
BugCheck 7F, {d, 0, 0, 0}
Probably caused by : tpm.sys ( tpm!TpmEntropyInit+c0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
My System SpecsSystem Spec
.


21 Jan 2010   #4

Windows 7
 
 

Dear John,

Thank you very much for your swift reply.

I will sure download the latest drivers for my audio controller. About the security chipset, it's a builtin chipset on the motherboard. Please refer to TPM in Gigabyte's GA-P55-UD3L-TPM motherboard. In BIOS settings there's an option to switch it on or off. Further setup needs to be made in Windows, which I'm not started doing yet.

I have attached the file, as you desired.

Thank you very much for your attention. You're of very good help, and I'm grateful for that.


Best,
Amin
My System SpecsSystem Spec
21 Jan 2010   #5
Microsoft MVP

 
 

Another Dear John letter! Why does it always happen to me! (Just kidding!

Please disable the Trusted Module on the motherboard and, hopefully, it'll stop the errors related to it. TPM.sys is a Windows module that communicates with the TPM module on your motherboard.

These devices are disabled, did you do this deliberately?
Code:
High Definition Audio Device    HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458A002&REV_1000\4&26F0BE82&0&0201    This device is disabled.

Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)    PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_03\4&1CBEE564&0&00E1    This device is disabled.
My System SpecsSystem Spec
21 Jan 2010   #6

Windows 7
 
 

Haha! I personally prefer people calling my name. Anyway, I deduce that names are the least important things in a forum. Maybe I can call you superman then, because saving my computer from bluescreens is like being saved from falling off a skyscraper in a way!

That was too much of my imagination!

First of all, yes, I have disable those two devices deliberately because I don't need them, and I think why do I need to install 120MB of audio driver when I won't use it? The LAN device was also of no use for me. I'm using a USB modem.

So, if the problem is with my TPM device, do you recommend to take the motherboard to the vendor and ask for a new one? I was hopefully gonna use it soon after a complete backup.


Quote   Quote: Originally Posted by usasma View Post
Another Dear John letter! Why does it always happen to me! (Just kidding!

Please disable the Trusted Module on the motherboard and, hopefully, it'll stop the errors related to it. TPM.sys is a Windows module that communicates with the TPM module on your motherboard.

These devices are disabled, did you do this deliberately?
Code:
High Definition Audio Device    HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458A002&REV_1000\4&26F0BE82&0&0201    This device is disabled.
 
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)    PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_03\4&1CBEE564&0&00E1    This device is disabled.
My System SpecsSystem Spec
21 Jan 2010   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by amins2s View Post
Hi,

I have upgraded my PC system. I was very happy with everything until after a shutdown I've started receiving blue screens.

Possible reasons:
1. I don't know how much power I will need with my system. My current power supplier is a Redmax, 500W, model name: FSP500-80GHN

2. One of dumbest thing I did was that I updated my BIOS right after installing Windows 7. The current BIOS version is F3. Why updating your BIOS when it's functioning well? Stupid!

Everytime I install a fresh version of Windows 7, it works until I shut down and turn on the system again. I went to my earlier version of Windows, which is Windows XP, after seeing my desktop, it all went blue as well.

Please check the attached file. This is from Windows 7.


Many thanks in advance.
This crash was probably caused by tcm.sys. that is a lenovo module, You need to download a fresh copy and install it. I suspect it would be included in a BIOS upgrade

Ken

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\012110-99700-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82852000 PsLoadedModuleList = 0x8299a810
Debug session time: Thu Jan 21 10:56:16.500 2010 (GMT-5)
System Uptime: 0 days 0:00:19.874
Loading Kernel Symbols
...............................................................
.........................................................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {d, 0, 0, 0}

Probably caused by : tpm.sys ( tpm!TpmEntropyInit+c0 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000d, EXCEPTION_GP_FAULT
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_d

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 909cb3d8 to 82898f2b

STACK_TEXT:  
8d79bb4c 909cb3d8 badb0d00 909c9014 8b45fc95 nt!KiSystemFatalException+0xf
8d79bbf4 909ca227 00000000 79cbbdc0 86344450 tpm!TpmEntropyInit+0xc0
8d79bc1c 8b484301 000000a1 79cbbdc0 79cbbd50 tpm!TpmEvtDevicePrepareHardware+0x221
8d79bc38 8b484543 79cbbd50 86344450 01344958 Wdf01000!FxPkgPnp::PnpPrepareHardware+0x77
8d79bc4c 8b483484 86344450 863444f8 86344450 Wdf01000!FxPkgPnp::PnpEventHardwareAvailable+0x2b
8d79bc74 8b483db2 00000108 86344504 86344450 Wdf01000!FxPkgPnp::PnpEnterNewState+0x104
8d79bc98 8b484503 8d79bcc8 8281e700 863444f8 Wdf01000!FxPkgPnp::PnpProcessEventInner+0x149
8d79bcac 8b487d1c 86344450 8d79bcc8 86344030 Wdf01000!FxPkgPnp::_PnpProcessEventInner+0x26
8d79bcdc 8b488ff8 86344188 851e9070 8d79bd00 Wdf01000!FxEventQueue::EventQueueWorker+0x6f
8d79bcec 82a727b5 00000000 863444f8 851f0648 Wdf01000!FxWorkItemEventQueue::_WorkItemCallback+0x21
8d79bd00 828bff2b 86344188 00000000 851f0648 nt!IopProcessWorkItem+0x23
8d79bd50 82a6066d 00000001 a9be9130 00000000 nt!ExpWorkerThread+0x10d
8d79bd90 829120d9 828bfe1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
tpm!TpmEntropyInit+c0
909cb3d8 c9              leave

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  tpm!TpmEntropyInit+c0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tpm

IMAGE_NAME:  tpm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf74

FAILURE_BUCKET_ID:  0x7f_d_tpm!TpmEntropyInit+c0

BUCKET_ID:  0x7f_d_tpm!TpmEntropyInit+c0

Followup: MachineOwner
---------
My System SpecsSystem Spec
22 Jan 2010   #8

Windows 7
 
 

Ken,

I think you mean TPM, which is what John mentioned before. This is a 2048 encryption key module onboard security device.

I'm going to contact Gigabyte support to see what they suggest.

Thank you.
My System SpecsSystem Spec
22 Jan 2010   #9

Windows 7
 
 

My System SpecsSystem Spec
23 Jan 2010   #10
Microsoft MVP

 
 

I have no idea at all on how TPM's work.
Good luck with Gigabyte!
My System SpecsSystem Spec
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