Problem With Windows Explorer


  1. smbecket
    Posts : 3
    Windows 7 Home Premium
       New #1

    Problem With Windows Explorer


    I am not sure if this is the right sub-forum but it seemed the best match. Subject problem consists of frequent instances of Windows Explorer crashing to the DT. The problem has been occurring since I loaded the OS, approximately two months ago, on a new computer I built. A dialog box pops up stating that windows explorer has stopped working with the option to try to find a solution or close down. No solution is found. There is an arrow that allows you to see details of the problem. I copied the last two, which are different, shown below:


    "Windows Explorer has Stopped Working

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7600.16404
    Application Timestamp: 4a765771
    Fault Module Name: DUI70.dll
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5bdf25
    Exception Code: c000041d
    Exception Offset: 00000000000071b3
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: eeef
    Additional Information 2: eeef57b0d5ffe0dc4b43580ce6ffd53f
    Additional Information 3: 261e
    Additional Information 4: 261e28d8a91856e64afd2a844e644d9b


    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7600.16404
    Application Timestamp: 4a765771
    Fault Module Name: EXPLORERFRAME.dll
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5bdf82
    Exception Code: c000041d
    Exception Offset: 0000000000032865
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 186a
    Additional Information 2: 186a9f3aaa13d78ffb259274f34f19fc
    Additional Information 3: 31fc
    Additional Information 4: 31fc18bb47e3408b8f613f723d90b785"

    The info is all Greek to me but I am hoping someone will be able to provide some assistance as to what to do to resolve this issue. I thought of doing a repair installation of Windows 7 as I have done with XP (if you can) but I decided to try to find out more before I took any action. Any info/assistance that can be provided would be greatly appreciated.
    Last edited by skunksmash; 30 Jan 2010 at 09:09.
      My Computer
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  3. garysgold
    Posts : 3,141
    Vista Ult 64 bit Seven Ult RTM x64
       New #2

    Hello smbecket,

    Welcome to Seven Forums.

    Might give this a try first. SFC /SCANNOW Command - System File Checker

    If that doesn't work you could try a repair install. Repair Install

    Hope this helps. Please keep us posted.

    Gary
      My Computer
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  4. smbecket
    Posts : 3
    Windows 7 Home Premium
    Thread Starter
       New #3

    I appreciate your reply, garysgold. I ran scannow and it did not detect any problems so I guess I will do a repair install this weekend, although it almost seems futile based on the scannow results.
      My Computer
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  6. smbecket
    Posts : 3
    Windows 7 Home Premium
    Thread Starter
       New #4

    garysgold, I did a repair instal on Monday per the instructions in the link in your post and I have not had a crash since. It appears that the problem is solved (knock on wood!!). Thank you for your assistance.
      My Computer
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  7. garysgold
    Posts : 3,141
    Vista Ult 64 bit Seven Ult RTM x64
       New #5

    Your welcome. Let us know if it starts acting up again.
      My Computer
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