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Windows 7: BSOD every time I try to shut down

21 Jan 2010   #1
mpicco

 
 
BSOD every time I try to shut down

Sony Vaio FZ21M laptop. Had Vista installed at first, then I couldn't take it anymore, installed XP. It was hell to get drivers for that. Then 7 came out and installed that, had to get some more driver wizardry on. Sony are pretty up tight about their own proprietary drivers or whatever. Specially with the graphic card.

I started getting BSODs randomly, sometimes closing the Chrome browser (and only happened with Chrome), sometimes during shut down. But now it's always happening.
Here's the log:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2070

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000046
BCP2: FFFFF80002D077F8
BCP3: FFFFF88009C51820
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012210-26504-01.dmp
C:\Users\Mariano\AppData\Local\Temp\WER-93116-0.sysdata.xml

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If the minidump is needed, I'll post it here.
I've hit the "Check for solution" button, nothing happens.
Please help


My System SpecsSystem Spec
.

21 Jan 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Welcome!

Yes, they will need the dmps. Upload then in a zip folder.
My System SpecsSystem Spec
21 Jan 2010   #3
mpicco

 
 

Thanks
Here's what I could gather.
I included the last 4 dumps I got while trying to solve the thing. Not that I did much, but it kind of proves that the thing happens ALL the time.
Let me know if I missed something
My System SpecsSystem Spec
.


21 Jan 2010   #4
dmex

 

Without looking at the mini-dump, Its a service causing the problem.

If someone else hasn't identified what service from the mini-dump by tonight, when I get home Ill check and let you know the exact one.

You could also run this in a Cmd prompt (exactly how its written): sc query state= all > %userprofile%/services.txt

It saves a list of all your service names and their exit codes, If you can upload here I can take a look otherwise you'll have to wait till Im home or someone else looks at the mini-dump

Steven

Quote:
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000046
BCP2: FFFFF80002D077F8
BCP3: FFFFF88009C51820
BCP4: 0000000000000000
Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION
My System SpecsSystem Spec
21 Jan 2010   #5
mpicco

 
 

Yeah I had checked the BCCode 3b for system service exception but reached a dead end in my computer skills so..
Huh... huhhh... the result of that command was:

[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.

that cant be good
My System SpecsSystem Spec
22 Jan 2010   #6
Jonathan_King

Windows 7 Professional x64
 
 

Try running sfc /scannow from the command line.
My System SpecsSystem Spec
22 Jan 2010   #7
mpicco

 
 

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Also ran the previous command again, this time figuring out how to run cmd under administrator, but it still says

[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.

Did I disable some service?
My System SpecsSystem Spec
22 Jan 2010   #8
mpicco

 
 

Bumping I still have the problem, some more help please?
My System SpecsSystem Spec
22 Jan 2010   #9
Jonathan_King

Windows 7 Professional x64
 
 

You could try a Repair Install.
My System SpecsSystem Spec
22 Jan 2010   #10
mpicco

 
 

Well yeah I could format too, but the whole point is trying to fix things right? I dont feel like things going to default.. that's the idea. Specially cos I had to fish for drivers all over the net, since Sony refuses to give any support on them.
My System SpecsSystem Spec
Reply

 BSOD every time I try to shut down




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