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Windows 7: win7 keeps crashing


22 Jan 2010   #1

win7 pro
 
 
win7 keeps crashing

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i keep getting this any ideas

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 24
BCP1: 001904FB
BCP2: 8A9079C0
BCP3: 8A9075A0
BCP4: 8283B70F
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012210-34850-01.dmp
C:\Users\Johm's\AppData\Local\Temp\WER-43976-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

tia
phill


My System SpecsSystem Spec
.

22 Jan 2010   #2

Operating System Microsoft Windows 7 Ultimate Build 7600
 
 

The "BCCCode: 24" , or 0x00000024, tells us that as a problem condition exists with your NTFS file system, the file format used by Windows7 .

Basically, a system-resource-intense program is running.

Without seeing your system specifications and installed program list, my guess is an anti-virus program.

There are a few things that you can do...
Run a chkdsk /f on your hard drive
Boot into SAFEMODE and run sfc /scannow (see SFC /SCANNOW Command - System File Checker[2]=Performance%20Maintenance)
Defrag your hard drive
Uninstall programs - especially anti-virus

That's about all the advice I can offer.

One of the boffins may have some better or different advice.

Hope this helps.


.
My System SpecsSystem Spec
22 Jan 2010   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pjb0150 View Post
Full View
...

i keep getting this any ideas

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 24
BCP1: 001904FB
BCP2: 8A9079C0
BCP3: 8A9075A0
BCP4: 8283B70F
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012210-34850-01.dmp
C:\Users\Johm's\AppData\Local\Temp\WER-43976-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

tia
phill

Hi Phil and welcome

we really need the actual dmp file. Use these to find and upload it. http://www.sevenforums.com/crash-loc...d-problem.html

thanks

Ken
My System SpecsSystem Spec
.


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 win7 keeps crashing




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