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Windows 7: Explorer crashing. Cannot access PhotoViewer.dll


22 Jan 2010   #1

Windows 7 Ultimate x64
 
 
Explorer crashing. Cannot access PhotoViewer.dll

Just installed Windows 7 Ultimate x64 last week and I'm having issues with opening any digital photo (or any file that would open in the Windows Photo Viewer app). Every time I try to open it from windows explorer it crashes explorer. It generates three events in the Application Logs, which I will show in order of occurence below.

A sidenote: I have installed Picasa 3 which installs its own Photo Viewer, so I thought that might be the issue.

STEPS I'VE TRIED TO RESOLVE ISSUE:

1. I tried reinstalling Picasa 3 in case it somehow corrupted something with the built-in photo viewier, no luck.
2. I tried booting from the Win 7 dvd and doing a system repair, no luck.
3. I tried adding the "Take Ownership" registry hack to the right-click menu and taking ownership of the folder shown in the error logs below (C:\Program Files\Windows Photo Viewer\), then giving myself Full Access to the folder, no luck.
4. Next step would be doing a full OS Repair/Upgrade, but I wanted to post on this forum first.

APPLICATION LOGS:
------------------------------------------
First event
------------------------------------------
Code:
Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000006
Fault offset: 0x0000000000021e00
Faulting process id: 0x8c8
Faulting application start time: 0x01ca9b68047a05ba
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 0366465a-075c-11df-8997-0015f2ea6da9
-------------------------------------------
Second event
------------------------------------------
Code:
Windows cannot access the file C:\Program Files\Windows Photo Viewer\PhotoViewer.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Explorer because of this error.

Program: Windows Explorer
File: C:\Program Files\Windows Photo Viewer\PhotoViewer.dll

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
	- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
	- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: C000009C
Disk type: 3
------------------------------------------
Third event
------------------------------------------
Code:
Fault bucket 4696238, type 5
Event Name: InPageCoFire
Response: Not available
Cab Id: 0

Problem signature:
P1: c000009c
P2: 00000003
P3: PhotoViewer.dll
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Users\Jeremy\AppData\Local\Temp\WERCF3.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Jeremy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_c000009c_857a6ae85342a02da823e2be384da13ab2e9429d_0e5a26d4

Analysis symbol: 
Rechecking for solution: 0
Report Id: 0366465a-075c-11df-8997-0015f2ea6da9
Report Status: 0
Thanks for any help you can provide!

Jeremy

My System SpecsSystem Spec
.

22 Jan 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by JeremyE View Post
Just installed Windows 7 Ultimate x64 last week and I'm having issues with opening any digital photo (or any file that would open in the Windows Photo Viewer app). Every time I try to open it from windows explorer it crashes explorer. It generates three events in the Application Logs, which I will show in order of occurence below.

A sidenote: I have installed Picasa 3 which installs its own Photo Viewer, so I thought that might be the issue.

STEPS I'VE TRIED TO RESOLVE ISSUE:

1. I tried reinstalling Picasa 3 in case it somehow corrupted something with the built-in photo viewier, no luck.
2. I tried booting from the Win 7 dvd and doing a system repair, no luck.
3. I tried adding the "Take Ownership" registry hack to the right-click menu and taking ownership of the folder shown in the error logs below (C:\Program Files\Windows Photo Viewer\), then giving myself Full Access to the folder, no luck.
4. Next step would be doing a full OS Repair/Upgrade, but I wanted to post on this forum first.

APPLICATION LOGS:
------------------------------------------
First event
------------------------------------------
Code:
Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000006
Fault offset: 0x0000000000021e00
Faulting process id: 0x8c8
Faulting application start time: 0x01ca9b68047a05ba
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 0366465a-075c-11df-8997-0015f2ea6da9
-------------------------------------------
Second event
------------------------------------------
Code:
Windows cannot access the file C:\Program Files\Windows Photo Viewer\PhotoViewer.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Windows Explorer because of this error.

Program: Windows Explorer
File: C:\Program Files\Windows Photo Viewer\PhotoViewer.dll

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
    - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: C000009C
Disk type: 3
------------------------------------------
Third event
------------------------------------------
Code:
Fault bucket 4696238, type 5
Event Name: InPageCoFire
Response: Not available
Cab Id: 0

Problem signature:
P1: c000009c
P2: 00000003
P3: PhotoViewer.dll
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Users\Jeremy\AppData\Local\Temp\WERCF3.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Jeremy\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_c000009c_857a6ae85342a02da823e2be384da13ab2e9429d_0e5a26d4

Analysis symbol: 
Rechecking for solution: 0
Report Id: 0366465a-075c-11df-8997-0015f2ea6da9
Report Status: 0
Thanks for any help you can provide!

Jeremy

Hi Jeremy.

Nice post
Can we get the event ID and source or category for the three? Screen shot would be helpful.

Ken
My System SpecsSystem Spec
22 Jan 2010   #3

Windows 7 Ultimate x64
 
 

Absolutely, I've attached the three screenshots in order of occurence.
My System SpecsSystem Spec
.


24 Jan 2010   #4

Windows 7 Ultimate x64
 
 

I also forgot to add one step I tried taking to resolve the issue. I turned off UAC, rebooted, but no change.

Would you suggest I try to do a full-blown repair of windows?
My System SpecsSystem Spec
08 Feb 2010   #5

Windows 7 Ultimate x64
 
 

I performed an "sfc /scannow" after seeing an event in my logs saying that the Photoviewer.dll is corrupted. After running the scan it returned the following:

Code:
2010-02-08 15:11:28, Info                  CSI    000002f5 [SR] Cannot repair member file [l:34{17}]"ImagingEngine.dll" of Microsoft-Windows-ImagingEngine, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-02-08 15:12:12, Info                  CSI    000002f6 [SR] Cannot repair member file [l:30{15}]"PhotoViewer.dll" of Microsoft-Windows-PhotoViewer, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-02-08 15:13:02, Info                  CSI    000002f7 [SR] Cannot repair member file [l:74{37}]"TableTextServiceSimplifiedQuanPin.txt" of Microsoft-Windows-TableDrivenTextService-Simplified-Chinese-QuanPin, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-02-08 15:13:26, Info                  CSI    000002f8 [SR] Cannot repair member file [l:74{37}]"TableTextServiceSimplifiedZhengMa.txt" of Microsoft-Windows-TableDrivenTextService-Simplified-Chinese-ZhengMa, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-02-08 15:13:41, Info                  CSI    000002f9 [SR] Cannot repair member file [l:78{39}]"TableTextServiceSimplifiedShuangPin.txt" of Microsoft-Windows-TableDrivenTextService-Simplified-Chinese-ShuangPin, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-02-08 15:13:56, Info                  CSI    000002fa [SR] Cannot repair member file [l:78{39}]"TableTextServiceSimplifiedShuangPin.txt" of Microsoft-Windows-TableDrivenTextService-Simplified-Chinese-ShuangPin, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-02-08 15:13:56, Info                  CSI    000002fb [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
2010-02-08 15:14:16, Info                  CSI    000002fc [SR] Could not reproject corrupted file [ml:520{260},l:108{54}]"\??\C:\Program Files (x86)\Windows NT\TableTextService"\[l:78{39}]"TableTextServiceSimplifiedShuangPin.txt"; source file in store is also corrupted
2010-02-08 15:15:00, Info                  CSI    000002fd [SR] Cannot repair member file [l:30{15}]"PhotoViewer.dll" of Microsoft-Windows-PhotoViewer, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-02-08 15:15:00, Info                  CSI    000002fe [SR] This component was referenced by [l:190{95}]"Microsoft-Windows-PhotoPremiumPackage~31bf3856ad364e35~amd64~~6.1.7600.16385.PhotoPremiumUpdate"
2010-02-08 15:15:58, Info                  CSI    000002ff [SR] Could not reproject corrupted file [ml:520{260},l:82{41}]"\??\C:\Program Files\Windows Photo Viewer"\[l:30{15}]"PhotoViewer.dll"; source file in store is also corrupted
2010-02-08 15:16:48, Info                  CSI    00000300 [SR] Cannot repair member file [l:74{37}]"TableTextServiceSimplifiedQuanPin.txt" of Microsoft-Windows-TableDrivenTextService-Simplified-Chinese-QuanPin, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-02-08 15:16:48, Info                  CSI    00000301 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
2010-02-08 15:17:53, Info                  CSI    00000302 [SR] Could not reproject corrupted file [ml:520{260},l:96{48}]"\??\C:\Program Files\Windows NT\TableTextService"\[l:74{37}]"TableTextServiceSimplifiedQuanPin.txt"; source file in store is also corrupted
2010-02-08 15:18:17, Info                  CSI    00000303 [SR] Cannot repair member file [l:74{37}]"TableTextServiceSimplifiedZhengMa.txt" of Microsoft-Windows-TableDrivenTextService-Simplified-Chinese-ZhengMa, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-02-08 15:18:17, Info                  CSI    00000304 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
2010-02-08 15:18:40, Info                  CSI    00000305 [SR] Could not reproject corrupted file [ml:520{260},l:96{48}]"\??\C:\Program Files\Windows NT\TableTextService"\[l:74{37}]"TableTextServiceSimplifiedZhengMa.txt"; source file in store is also corrupted
2010-02-08 15:19:24, Info                  CSI    00000306 [SR] Cannot repair member file [l:34{17}]"ImagingEngine.dll" of Microsoft-Windows-ImagingEngine, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-02-08 15:19:24, Info                  CSI    00000307 [SR] This component was referenced by [l:190{95}]"Microsoft-Windows-PhotoPremiumPackage~31bf3856ad364e35~amd64~~6.1.7600.16385.PhotoPremiumUpdate"
2010-02-08 15:20:21, Info                  CSI    00000308 [SR] Could not reproject corrupted file [ml:520{260},l:82{41}]"\??\C:\Program Files\Windows Photo Viewer"\[l:34{17}]"ImagingEngine.dll"; source file in store is also corrupted
So now I think I may have to pop in the Windows 7 disk and perform a repair. I'm hoping this will solve the problem.
My System SpecsSystem Spec
08 Feb 2010   #6

Windows 7 Ultimate x64
 
 

Solved the problem by doing a Windows 7 Repair install.
My System SpecsSystem Spec
Reply

 Explorer crashing. Cannot access PhotoViewer.dll




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