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Windows 7: need help... BSOD...


23 Jan 2010   #1

windows 7 home x64
 
 
need help... BSOD...

hi all.. i keep getting bsod but have no reason why i have attached a dmp file and would be grateful if anyone could take a look and shed some light on the matter... thanks..............


My System SpecsSystem Spec
.

23 Jan 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mojodup View Post
hi all.. i keep getting bsod but have no reason why i have attached a dmp file and would be grateful if anyone could take a look and shed some light on the matter... thanks



Hi and welcome

there isnt much info on the cause of this type of BSOD.
Checked build kernel error. I suspect that this can be caused by something else, as I've seen 2 of these over the past several months - and none appeared to be a checked build

Since it appears to be related to the win 7 kernal I would

run a system file check to verify and repair your system files
type cmd in search>right click and run as admin>sfc /scannow

let us know the result as you may have to run it several times

Ken


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\012310-33328-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x8283a000 PsLoadedModuleList = 0x82979570
Debug session time: Fri Jan 22 19:12:25.981 2010 (GMT-5)
System Uptime: 0 days 0:11:31.606
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1, {82a84c1f, 0, ffff, 0}

Probably caused by : ntkrnlmp.exe ( nt!NtCreateFile+0 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->KernelApcDisable field. A negative value indicates that a driver
has disabled APC calls without re-enabling them.  A positive value indicates
that the reverse is true. This check is made on exit from a system call.
Arguments:
Arg1: 82a84c1f, address of system function (system call)
Arg2: 00000000, Thread->ApcStateIndex << 8 | Previous ApcStateIndex
Arg3: 0000ffff, Thread->KernelApcDisable
Arg4: 00000000, Previous KernelApcDisable

Debugging Details:
------------------


FAULTING_IP: 
nt!NtCreateFile+0
82a84c1f 8bff            mov     edi,edi

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 77ce64f4 to 8286fb23

STACK_TEXT:  
95bf4d34 77ce64f4 badb0d00 04edef40 00000000 nt!KiServiceExit2+0x17a
WARNING: Frame IP not in any known module. Following frames may be wrong.
04edefdc 00000000 00000000 00000000 00000000 0x77ce64f4


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nt!NtCreateFile+0
82a84c1f 8bff            mov     edi,edi

SYMBOL_NAME:  nt!NtCreateFile+0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbffc

FAILURE_BUCKET_ID:  0x1_nt!NtCreateFile+0

BUCKET_ID:  0x1_nt!NtCreateFile+0

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->KernelApcDisable field. A negative value indicates that a driver
has disabled APC calls without re-enabling them.  A positive value indicates
that the reverse is true. This check is made on exit from a system call.
Arguments:
Arg1: 82a84c1f, address of system function (system call)
Arg2: 00000000, Thread->ApcStateIndex << 8 | Previous ApcStateIndex
Arg3: 0000ffff, Thread->KernelApcDisable
Arg4: 00000000, Previous KernelApcDisable

Debugging Details:
------------------


FAULTING_IP: 
nt!NtCreateFile+0
82a84c1f 8bff            mov     edi,edi

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 77ce64f4 to 8286fb23

STACK_TEXT:  
95bf4d34 77ce64f4 badb0d00 04edef40 00000000 nt!KiServiceExit2+0x17a
WARNING: Frame IP not in any known module. Following frames may be wrong.
04edefdc 00000000 00000000 00000000 00000000 0x77ce64f4


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nt!NtCreateFile+0
82a84c1f 8bff            mov     edi,edi

SYMBOL_NAME:  nt!NtCreateFile+0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbffc

FAILURE_BUCKET_ID:  0x1_nt!NtCreateFile+0

BUCKET_ID:  0x1_nt!NtCreateFile+0

Followup: MachineOwner
---------
My System SpecsSystem Spec
23 Jan 2010   #3

windows 7 home x64
 
 

have run scan. says that.... windows resource protection did not find any integrity voilations
My System SpecsSystem Spec
.


Reply

 need help... BSOD...




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