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Windows 7: BSOD when idle,never when gaming or listening to music

23 Jan 2010   #1

Windows 7
 
 
BSOD when idle,never when gaming or listening to music

My specs:
Proc:q6600
Hdd:250 GB
Graphics:8800GT
Ram:2x2GB

I runned memtest and it always passed it...when i play games or listen to musik or do something else it never happens.....Just when the computer is idle and rarely when i am browsing...The most interseting thing is that i used to have XP on my machine and it never crashed in the beginning and it all went well 2-3 months without crashing before that same problem started.Then i installed a fresh copy of Windows 7 and it worked without BSOD for months and then it started to happen now, too...sometimes 2-3 days past without any problems and then sometimes it happens twice a day...Very unusual problem...here are the last two dupms
Thanks in advance

My System SpecsSystem Spec
.

24 Jan 2010   #2
Microsoft MVP

 
 

The second BSOD suggests an issue with your Kapersky protection program. Also, your Kaspersky Lab BOot Guard Driver - klbg.sys - is from 2008 and should be updated

Quote:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
If you wish to reinstall Kaspersky after the troubleshooting is done, please download a fresh copy from the Kaspersky website.

Also, please update your Adobe products (if there's no update available, uninstall them and then install a freshly downloaded copy).

Here's a summary of the BSOD's:
Code:
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sat Jan 23 12:36:04.286 2010 (GMT-5)
System Uptime: 0 days 1:08:44.252
BugCheck 1000008E, {c0000005, 82cf02cd, a2fe9b60, 0}
Probably caused by : hardware ( nt!KiEmulateAtlThunk+1c9 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  spoolsv.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sat Jan 23 22:22:25.832 2010 (GMT-5)
System Uptime: 0 days 0:08:41.799
BugCheck A, {0, ff, 1, 82c3a86c}
Probably caused by : hardware ( nt!KiServiceExit+7c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  avp.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=
My System SpecsSystem Spec
09 Feb 2010   #3

Windows 7
 
 

Thx for response and sorry for bumping so late,but the bsodīs are still appearing...i have deinstalled my Kis and now i have another virus protection and my adobe products are updating automatically...her are the three last dump files
Thx
My System SpecsSystem Spec
.


11 Feb 2010   #4
Microsoft MVP

 
 

5 total memory dumps - 2 STOP 0x8E; 2 STOP 0xA; and a STOP 0x19
3 blame hardware and 2 blame ntkrnlmp.exe

I'd suspect that this was looking to be a hardware problem - but we just don't have enough BSOD's to establish that sort of pattern (random BSOD errors with random causes).

So, I'd suggest that you start by running Driver Verifier according to these directions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
Summary of the BSOD's:
Code:
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Fri Feb  5 08:04:09.259 2010 (GMT-5)
System Uptime: 0 days 0:09:02.226
BugCheck A, {28, ff, 0, 82c3f392}
Probably caused by : ntkrnlmp.exe ( nt!KiTrap0E+2cf )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  Skype.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Tue Feb  9 04:26:25.858 2010 (GMT-5)
System Uptime: 0 days 0:04:12.825
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  lsass.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Tue Feb  9 04:35:29.605 2010 (GMT-5)
System Uptime: 0 days 0:08:01.571
BugCheck 1000008E, {c0000005, 82cf02cd, 92413b60, 0}
Probably caused by : hardware ( nt!KiEmulateAtlThunk+1c9 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  spoolsv.exe
My System SpecsSystem Spec
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 BSOD when idle,never when gaming or listening to music





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