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Windows 7: blue screen while shutting down please help!


29 Jan 2010   #11

windows 7 professional
 
 

thanx alot ick
this forum rules
i cant tell you how much of a help this is to me
you guys also helped me on an issue i had with the beta version of windows 7 a while back

i installed the firewire driver you recommended
and i updated to the latest version of riva tuner
i also updated to the latest version drivers from evga for my video cards
i will keep you posted as to how it goes but so far so good


My System SpecsSystem Spec
.

30 Jan 2010   #12

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by steeveegee View Post
thanx alot ick
this forum rules
i cant tell you how much of a help this is to me
you guys also helped me on an issue i had with the beta version of windows 7 a while back

i installed the firewire driver you recommended
and i updated to the latest version of riva tuner
i also updated to the latest version drivers from evga for my video cards
i will keep you posted as to how it goes but so far so good
excellent news , give it a few days and let us know if your problem's solved
My System SpecsSystem Spec
31 Jan 2010   #13

windows 7 professional
 
 
still happening :(

unfortunately its still happening
i had it working perfectly with beta version 7100
i dont understand why its not working now
heres my latest dump
My System SpecsSystem Spec
.


31 Jan 2010   #14

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by steeveegee View Post
unfortunately its still happening
i had it working perfectly with beta version 7100
i dont understand why its not working now
heres my latest dump
well it's rare to catch and cure the cause first time so I wouldn't give up just yet

this crash was
Quote:
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006fd2650, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa8008b58c60, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE: 3

IRP_ADDRESS: fffffa8008b58c60

DEVICE_OBJECT: fffffa8008960db0

DRIVER_OBJECT: fffffa80089122e0

IMAGE_NAME: amdppm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc0fd

MODULE_NAME: amdppm

FAULTING_MODULE: fffff88003f6b000 amdppm

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff800034eae23 to fffff8000347bf00

STACK_TEXT:
fffff800`00b9c4c8 fffff800`034eae23 : 00000000`0000009f 00000000`00000003 fffffa80`06fd2650 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`03487fa6 : fffff800`00b9c648 fffff800`00b9c648 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29330
fffff800`00b9c570 fffff800`03487326 : fffffa80`0b6f5c68 fffffa80`0b6f5c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`03487e7e : 0000002b`132903fc fffff800`00b9cc58 00000000`00121120 fffff800`035f7688 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`03487697 : 0000000e`4d9e17c5 0000000e`00121120 0000000e`4d9e1789 00000000`00000020 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`034846fa : fffff800`035f4e80 fffff800`03602c40 00000000`00000000 fffffa80`07041ec5 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_IMAGE_amdppm.sys

BUCKET_ID: X64_0x9F_IMAGE_amdppm.sys

Followup: MachineOwner
---------
microsoft says this is a driver that does not handle power state transition requests properly such as
  • Shutting down
    Suspending or resuming from Standby mode
    Suspending or resuming from hibernation
So to start could you goto the start orb and type Sigverif.exe then run it let me know what drivers come up ?

the Riva tuner driver
Quote:
RivaTuner64.sys fffff880`0a6e1000 fffff880`0a6e8000 0x00007000 0x469d14e6 17/07/2007 19:13:42
is still present and I suggest for now remove it ?

use this tool autoruns for windows to stop drivers loading

unninstall your antivirus and in fact anything you can do without such as the bluetooth driver and see if you still get the bluescreen crash on shutdown ?

we have to try and find the driver that isn't coping with the shutdown procedure ?
My System SpecsSystem Spec
31 Jan 2010   #15

windows 7 professional
 
 

ok the following drivers are unsigned
addcat.exe
udatel32.exe
udatel64.exe

i stopped the riva tuner driver in auto runs

i kinda like my bluetooth headset
and when i removed the adapter and drivers it still crashed

i am using comodo firewall and antiviris can you suggest something better for windows7?
My System SpecsSystem Spec
31 Jan 2010   #16

Win7 Ultimate X64
 
 

MSE is pretty good AV a lot of people here seem to use it
My System SpecsSystem Spec
31 Jan 2010   #17

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by steeveegee View Post
ok the following drivers are unsigned
addcat.exe
udatel32.exe
udatel64.exe

i stopped the riva tuner driver in auto runs

i kinda like my bluetooth headset
and when i removed the adapter and drivers it still crashed

i am using comodo firewall and antiviris can you suggest something better for windows7?
addcat.exe is something from creative labs ?
udatel32.exe and udatel64.exe not sure but this could be soundcard drivers ?
I see lots of references in goole to WOW and another game ?

I don't mean for you to permanently unninstall and stop using anything so i appreciate you like your bluetooth headset but this is just about trying to nail down the cause of your crashes, then we could look at restoring what you like to use on your pc

like pauly says MSE comes highly recomended and windows firewall works well so maybe unninstall comodo for now and then upload your next minidump ?

P.S. is your BIOS up to date ?
My System SpecsSystem Spec
31 Jan 2010   #18

windows 7 professional
 
 

ok i understand
thanks for your patience
i have uninstalled comodo and installed mse
i will remove my bluetooth adapter and software now
my bios is the latest one out for my board v1.90
also there is an update for my sound card in windows update im installing that now
i unchecked the riva tuner driver and stopped rivatuner from starting with windows
should i completely uninstall it?
My System SpecsSystem Spec
01 Feb 2010   #19

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by steeveegee View Post
i unchecked the riva tuner driver and stopped rivatuner from starting with windows should i completely uninstall it?
for now yes it shouldn't alter your ability to play games etc for a short period ?
My System SpecsSystem Spec
01 Feb 2010   #20

windows 7 professional
 
 
well so far so good

got rid of comodo
switched to mse
got rid of rivaatuner
i have switched to evga precision for tuning my fans on my video card
and i installed the updated drivers for my soundcard from windows update
and since then things have been running nice shut down takes a few seconds now even with like 10 apps running
the only thing i need to do is get this bluetooth dongle going
in a few days if all is well ill try


if i may ask an offtopic question id like to ask you about setting up bluetooth and if i could just use my motherboard if it has infrared on it or do i need this dongle?
stupid question probably but id figure id ask
My System SpecsSystem Spec
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 blue screen while shutting down please help!




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