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Windows 7: blue screen while shutting down please help!


24 Jan 2010   #1

windows 7 professional
 
 
blue screen while shutting down please help!

hello everyone i just installed windows 7 pro and i a m getting the blue screen of death when trying to shut down
the system just hangs and after a while it goes to bluescreen
here is my dump file


My System SpecsSystem Spec
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24 Jan 2010   #2

Windows 7 Ultimate X64 SP1
 
 

this is what i got:

On Sun 24/01/2010 02:22:36 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x9F (0x3, 0xFFFFFA8007B56B70, 0xFFFFF800043B0518, 0xFFFFFA8011B8D2B0)
Error: DRIVER_POWER_STATE_FAILURE
Dump file: C:\Windows\Minidump\012410-21406-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.

based on the error codes, it seems that a driver did not shut down a piece of hardware correctly, i would recommend checking all your drivers are up to date, beyond that, im afraid ill have to let soeone with a bit more experience take a look
My System SpecsSystem Spec
24 Jan 2010   #3

win7 ultimate / virtual box
 
 

this showed amdppm.sys as probable cause .......
Quote:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\downloads\012410-21406-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`043b0500?
Symbol search path is: SRV*C:\SymCache*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`03053000 PsLoadedModuleList = 0xfffff800`03290e50
Debug session time: Sun Jan 24 10:21:18.866 2010 (GMT+0)
System Uptime: 0 days 5:15:51.303
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
........................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007b56b70, fffff800043b0518, fffffa8011b8d2b0}

Probably caused by : amdppm.sys

Followup: MachineOwner
---------
this is
  • Filename: %SYSDIR%\DRIVERS\amdppm.sys
    MD5: 3CBF30F5370FDA40DD3E87DF38EA53B6
    Size: 52736
    Version: 6.1.7600.16385 (win7_rtm.090713-1255)
    Product: Microsoft® Windows® Operating System
    Company: Microsoft Corporation
    Operating System: Windows 7
    Description: Processor Device Driver
this is the driver on your system
  • amdppm.sys fffff880`03dea000 fffff880`03dff000 0x00015000 0x4a5bc0fd 13/07/2009 23:19:25
Could be a heat issue , what are your temps ?

or a program that's causing issues ?

have a look in your performance information and tools\advanced for warnings and check your system logs maybe setup a performance counter ?
My System SpecsSystem Spec
.


24 Jan 2010   #4

windows 7 professional
 
 

wow guys thanks for your quick responses

my temps seem fine
my cpu idles at about 32c and the motherboard idles at about 34c
with this build it seems wierd that the board idles higher then the cpu but i think its just the way the airflow is because of the ginormous heatsinks on my ram
my video cards idle about 44c
cpu never goes over 45 under load and video never goes past 55c

amdppm.sys
these are my procesor drivers?
should i reinstall them?
what is the best way to uninstall and reinstall them?

in my logs i see alot of warnings and errors

BTStackServer.exe caused a delay in the system shutdown process

i think this is my bluetooth adapter i will uninstall it ans see what happens


also firefox.exe caused a delay as well as lsass.exe explorer.exe

the desktop manager is expieriencing heavy resource contention
reason:graphics subsystem resources are over filled

i am going to try to uninstall and clean my video drivers with driver sweeper from 3dguru

but i dont know the best way to do this for my processor drivers
My System SpecsSystem Spec
24 Jan 2010   #5

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by steeveegee View Post
wow guys thanks for your quick responses

my temps seem fine
my cpu idles at about 32c and the motherboard idles at about 34c
with this build it seems wierd that the board idles higher then the cpu but i think its just the way the airflow is because of the ginormous heatsinks on my ram
my video cards idle about 44c
cpu never goes over 45 under load and video never goes past 55c

amdppm.sys
these are my procesor drivers?
should i reinstall them?
what is the best way to uninstall and reinstall them?

in my logs i see alot of warnings and errors

BTStackServer.exe caused a delay in the system shutdown process

i think this is my bluetooth adapter i will uninstall it ans see what happens


also firefox.exe caused a delay as well as lsass.exe explorer.exe

the desktop manager is expieriencing heavy resource contention
reason:graphics subsystem resources are over filled

i am going to try to uninstall and clean my video drivers with driver sweeper from 3dguru

but i dont know the best way to do this for my processor drivers
well this is a windows driver and if I have it right I think you have the latest version "13/07/2009"

but something is tipping it over , I think your on the right track checking through your logs.

are you getting any service errors possibly display driver ?

please post anymore minidumps you get and let us know how it's going ?
My System SpecsSystem Spec
24 Jan 2010   #6

windows 7 professional
 
 

i think that i might know what is doing this
when i first built the computer i had a phenom 9950 installed then i purchased a phenom II 965
when i installed the cpu i went into device manager and uninstalled the old processor
then put the new 1 in on reboot
could this be causing this
what do i do to fix it if it is?
My System SpecsSystem Spec
25 Jan 2010   #7

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by steeveegee View Post
i think that i might know what is doing this
when i first built the computer i had a phenom 9950 installed then i purchased a phenom II 965
when i installed the cpu i went into device manager and uninstalled the old processor
then put the new 1 in on reboot
could this be causing this
what do i do to fix it if it is?
I doubt this would be the cause but you could try going to device manager and unninstall "processors" then scan for changes ?

do you see any conflicts in system information and keep an eye on any warnings in performance information and tools , I am not convinced we are looking in the right area yet
My System SpecsSystem Spec
28 Jan 2010   #8

windows 7 professional
 
 
still getting it

i dont have any errors in the event viewr other then side by side errors once in a while
my performance logs are full of these warnings : graphics subsystem resorces are over utilized
but thats all
heres my latest dump
My System SpecsSystem Spec
29 Jan 2010   #9

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by steeveegee View Post
i dont have any errors in the event viewr other then side by side errors once in a while
my performance logs are full of these warnings : graphics subsystem resorces are over utilized
but thats all
heres my latest dump
this crash is your 1394ohci.sys firewire driver showing as DRIVER_POWER_STATE_FAILURE

I suggest Right click the 1394 driver in the device manager > update driver software> Browse my computer > Let me pick > then choose the one with legacy in it's name > Install that

your rivatuner driver is old and needs updating or removing ?

let us know how it goes
My System SpecsSystem Spec
29 Jan 2010   #10

Windows 7 32bit
 
 

Helo i thought i would also share a problem i once got too with Windows 7 32bit here.

I got Blue Screen related to memory, probably after trying a windows vista driver since someone said it could work on windows 7, but it might only cause problems in the end so im not doing it again....
its about 3 controlers i cant find for windows 7:

*Mass storage controller
*Coprocessor
USB 2.0 Camera

i believe one controller comes in Chipset of Nvidia driver, the other on Sata Driver i think.
What i did after this problem was.... formating again and i used the 1gb memory on slot 1 instead of 2nd slot where i now used 2gb memory in it (my laptop have 2 slots only and suports maximum till 4gb i think) Im an average user here, hope you can give me any advice in case such hapen again

To be safe im no longer trying a vista driver in windows 7, am i losing too much here about those 2 controllers i dont know much about?
My System SpecsSystem Spec
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 blue screen while shutting down please help!




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