blue screen while shutting down please help!

steeveegee · Jan 24, 2010

hello everyone i just installed windows 7 pro and i a m getting the blue screen of death when trying to shut down
the system just hangs and after a while it goes to bluescreen
here is my dump file

severedsolo · Jan 24, 2010

this is what i got:

[FONT=Segoe UI, Arial]On Sun 24/01/2010 02:22:36 your computer crashed
This was likely caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT]
Bugcheck code: 0x9F (0x3, 0xFFFFFA8007B56B70, 0xFFFFF800043B0518, 0xFFFFFA8011B8D2B0)
Error: [FONT=Segoe UI, Arial]DRIVER_POWER_STATE_FAILURE[/FONT]
Dump file: C:\Windows\Minidump\012410-21406-01.dmp
[/FONT][FONT=Segoe UI, Arial]file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.

based on the error codes, it seems that a driver did not shut down a piece of hardware correctly, i would recommend checking all your drivers are up to date, beyond that, im afraid ill have to let soeone with a bit more experience take a look
[/FONT]

ickymay · Jan 24, 2010

this showed amdppm.sys as probable cause .......

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [D:\downloads\012410-21406-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`043b0500?
Symbol search path is: SRV*C:\SymCache*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`03053000 PsLoadedModuleList = 0xfffff800`03290e50
Debug session time: Sun Jan 24 10:21:18.866 2010 (GMT+0)
System Uptime: 0 days 5:15:51.303
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
........................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007b56b70, fffff800043b0518, fffffa8011b8d2b0}

Probably caused by : amdppm.sys

Followup: MachineOwner
---------

this is

Filename: %SYSDIR%\DRIVERS\amdppm.sys
MD5: 3CBF30F5370FDA40DD3E87DF38EA53B6
Size: 52736
Version: 6.1.7600.16385 (win7_rtm.090713-1255)
Product: Microsoft® Windows® Operating System
Company: Microsoft Corporation
Operating System: Windows 7
Description: Processor Device Driver

this is the driver on your system

amdppm.sys fffff880`03dea000 fffff880`03dff000 0x00015000 0x4a5bc0fd 13/07/2009 23:19:25

Could be a heat issue , what are your temps ?

or a program that's causing issues ?

have a look in your performance information and tools\advanced for warnings and check your system logs maybe setup a performance counter ?

steeveegee · Jan 24, 2010

wow guys thanks for your quick responses

my temps seem fine
my cpu idles at about 32c and the motherboard idles at about 34c
with this build it seems wierd that the board idles higher then the cpu but i think its just the way the airflow is because of the ginormous heatsinks on my ram
my video cards idle about 44c
cpu never goes over 45 under load and video never goes past 55c

amdppm.sys
these are my procesor drivers?
should i reinstall them?
what is the best way to uninstall and reinstall them?

in my logs i see alot of warnings and errors

BTStackServer.exe caused a delay in the system shutdown process

i think this is my bluetooth adapter i will uninstall it ans see what happens

also firefox.exe caused a delay as well as lsass.exe explorer.exe

the desktop manager is expieriencing heavy resource contention
reason:graphics subsystem resources are over filled

i am going to try to uninstall and clean my video drivers with driver sweeper from 3dguru

but i dont know the best way to do this for my processor drivers

ickymay · Jan 24, 2010

steeveegee said:
wow guys thanks for your quick responses

my temps seem fine
my cpu idles at about 32c and the motherboard idles at about 34c
with this build it seems wierd that the board idles higher then the cpu but i think its just the way the airflow is because of the ginormous heatsinks on my ram
my video cards idle about 44c
cpu never goes over 45 under load and video never goes past 55c

amdppm.sys
these are my procesor drivers?
should i reinstall them?
what is the best way to uninstall and reinstall them?

in my logs i see alot of warnings and errors

BTStackServer.exe caused a delay in the system shutdown process

i think this is my bluetooth adapter i will uninstall it ans see what happens

also firefox.exe caused a delay as well as lsass.exe explorer.exe

the desktop manager is expieriencing heavy resource contention
reason:graphics subsystem resources are over filled

i am going to try to uninstall and clean my video drivers with driver sweeper from 3dguru

but i dont know the best way to do this for my processor drivers

well this is a windows driver and if I have it right I think you have the latest version "13/07/2009"

but something is tipping it over , I think your on the right track checking through your logs.

are you getting any service errors possibly display driver ?

please post anymore minidumps you get and let us know how it's going ?

steeveegee · Jan 24, 2010

i think that i might know what is doing this
when i first built the computer i had a phenom 9950 installed then i purchased a phenom II 965
when i installed the cpu i went into device manager and uninstalled the old processor
then put the new 1 in on reboot
could this be causing this
what do i do to fix it if it is?

ickymay · Jan 25, 2010

steeveegee said:
i think that i might know what is doing this
when i first built the computer i had a phenom 9950 installed then i purchased a phenom II 965
when i installed the cpu i went into device manager and uninstalled the old processor
then put the new 1 in on reboot
could this be causing this
what do i do to fix it if it is?

I doubt this would be the cause but you could try going to device manager and unninstall "processors" then scan for changes ?

do you see any conflicts in system information and keep an eye on any warnings in performance information and tools , I am not convinced we are looking in the right area yet :huh:

steeveegee · Jan 28, 2010

still getting it

i dont have any errors in the event viewr other then side by side errors once in a while
my performance logs are full of these warnings : graphics subsystem resorces are over utilized
but thats all
heres my latest dump

ickymay · Jan 29, 2010

steeveegee said:
i dont have any errors in the event viewr other then side by side errors once in a while
my performance logs are full of these warnings : graphics subsystem resorces are over utilized
but thats all
heres my latest dump

this crash is your 1394ohci.sys firewire driver showing as DRIVER_POWER_STATE_FAILURE

I suggest Right click the 1394 driver in the device manager > update driver software> Browse my computer > Let me pick > then choose the one with legacy in it's name > Install that

your rivatuner driver is old and needs updating or removing ?

let us know how it goes

Seven 32 · Jan 29, 2010

Helo i thought i would also share a problem i once got too with Windows 7 32bit here.

I got Blue Screen related to memory, probably after trying a windows vista driver since someone said it could work on windows 7, but it might only cause problems in the end so im not doing it again....
its about 3 controlers i cant find for windows 7:

*Mass storage controller
*Coprocessor
USB 2.0 Camera

i believe one controller comes in Chipset of Nvidia driver, the other on Sata Driver i think.
What i did after this problem was.... formating again and i used the 1gb memory on slot 1 instead of 2nd slot where i now used 2gb memory in it (my laptop have 2 slots only and suports maximum till 4gb i think) Im an average user here, hope you can give me any advice in case such hapen again

To be safe im no longer trying a vista driver in windows 7, am i losing too much here about those 2 controllers i dont know much about?

steeveegee · Jan 29, 2010

thanx alot ick
this forum rules
i cant tell you how much of a help this is to me
you guys also helped me on an issue i had with the beta version of windows 7 a while back

i installed the firewire driver you recommended
and i updated to the latest version of riva tuner
i also updated to the latest version drivers from evga for my video cards
i will keep you posted as to how it goes but so far so good

ickymay · Jan 30, 2010

steeveegee said:
thanx alot ick
this forum rules
i cant tell you how much of a help this is to me
you guys also helped me on an issue i had with the beta version of windows 7 a while back

i installed the firewire driver you recommended
and i updated to the latest version of riva tuner
i also updated to the latest version drivers from evga for my video cards
i will keep you posted as to how it goes but so far so good

excellent news , give it a few days and let us know if your problem's solved

steeveegee · Jan 31, 2010

still happening

unfortunately its still happening

i had it working perfectly with beta version 7100
i dont understand why its not working now
heres my latest dump

ickymay · Jan 31, 2010

steeveegee said:
unfortunately its still happening
i had it working perfectly with beta version 7100
i dont understand why its not working now
heres my latest dump

well it's rare to catch and cure the cause first time so I wouldn't give up just yet

this crash was

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006fd2650, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa8008b58c60, The blocked IRP

Debugging Details:
------------------

DRVPOWERSTATE_SUBCODE: 3

IRP_ADDRESS: fffffa8008b58c60

DEVICE_OBJECT: fffffa8008960db0

DRIVER_OBJECT: fffffa80089122e0

IMAGE_NAME: amdppm.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc0fd

MODULE_NAME: amdppm

FAULTING_MODULE: fffff88003f6b000 amdppm

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff800034eae23 to fffff8000347bf00

STACK_TEXT:
fffff800`00b9c4c8 fffff800`034eae23 : 00000000`0000009f 00000000`00000003 fffffa80`06fd2650 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`03487fa6 : fffff800`00b9c648 fffff800`00b9c648 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x29330
fffff800`00b9c570 fffff800`03487326 : fffffa80`0b6f5c68 fffffa80`0b6f5c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`03487e7e : 0000002b`132903fc fffff800`00b9cc58 00000000`00121120 fffff800`035f7688 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`03487697 : 0000000e`4d9e17c5 0000000e`00121120 0000000e`4d9e1789 00000000`00000020 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`034846fa : fffff800`035f4e80 fffff800`03602c40 00000000`00000000 fffffa80`07041ec5 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a

STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_IMAGE_amdppm.sys

BUCKET_ID: X64_0x9F_IMAGE_amdppm.sys

Followup: MachineOwner
---------

microsoft says this is a driver that does not handle power state transition requests properly such as

Shutting down
Suspending or resuming from Standby mode
Suspending or resuming from hibernation

So to start could you goto the start orb and type Sigverif.exe then run it let me know what drivers come up ?

the Riva tuner driver

RivaTuner64.sys fffff880`0a6e1000 fffff880`0a6e8000 0x00007000 0x469d14e6 17/07/2007 19:13:42

is still present and I suggest for now remove it ?

use this tool autoruns for windows to stop drivers loading

unninstall your antivirus and in fact anything you can do without such as the bluetooth driver and see if you still get the bluescreen crash on shutdown ?

we have to try and find the driver that isn't coping with the shutdown procedure ?

steeveegee · Jan 31, 2010

ok the following drivers are unsigned
addcat.exe
udatel32.exe
udatel64.exe

i stopped the riva tuner driver in auto runs

i kinda like my bluetooth headset
and when i removed the adapter and drivers it still crashed

i am using comodo firewall and antiviris can you suggest something better for windows7?

Pauly · Jan 31, 2010

MSE is pretty good AV a lot of people here seem to use it

ickymay · Jan 31, 2010

steeveegee said:
ok the following drivers are unsigned
addcat.exe
udatel32.exe
udatel64.exe

i stopped the riva tuner driver in auto runs

i kinda like my bluetooth headset
and when i removed the adapter and drivers it still crashed

i am using comodo firewall and antiviris can you suggest something better for windows7?

addcat.exe is something from creative labs ?
udatel32.exe and udatel64.exe not sure but this could be soundcard drivers ?
I see lots of references in goole to WOW and another game ?

I don't mean for you to permanently unninstall and stop using anything so i appreciate you like your bluetooth headset but this is just about trying to nail down the cause of your crashes, then we could look at restoring what you like to use on your pc

like pauly says MSE comes highly recomended and windows firewall works well so maybe unninstall comodo for now and then upload your next minidump ?

P.S. is your BIOS up to date ?

steeveegee · Jan 31, 2010

ok i understand
thanks for your patience
i have uninstalled comodo and installed mse
i will remove my bluetooth adapter and software now
my bios is the latest one out for my board v1.90
also there is an update for my sound card in windows update im installing that now
i unchecked the riva tuner driver and stopped rivatuner from starting with windows
should i completely uninstall it?

ickymay · Feb 1, 2010

steeveegee said:
i unchecked the riva tuner driver and stopped rivatuner from starting with windows should i completely uninstall it?

for now yes it shouldn't alter your ability to play games etc for a short period ?

steeveegee · Feb 1, 2010

well so far so good

got rid of comodo
switched to mse
got rid of rivaatuner
i have switched to evga precision for tuning my fans on my video card
and i installed the updated drivers for my soundcard from windows update
and since then things have been running nice shut down takes a few seconds now even with like 10 apps running
the only thing i need to do is get this bluetooth dongle going
in a few days if all is well ill try

if i may ask an offtopic question id like to ask you about setting up bluetooth and if i could just use my motherboard if it has infrared on it or do i need this dongle?
stupid question probably but id figure id ask

blue screen while shutting down please help!

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