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Windows 7: computer crashing every few hours

24 Jan 2010   #1

windows 7 64bit
 
 
computer crashing every few hours

Ive reinstalled my windows hoping to solve the problem, but that hasnt solved the problem, I have win 7 ultimate 64 bit, im using avast antivirus, and Microsoft security essentials.Ive added my minidumps thats have happened in the last 24 hours.Could some please take a look at them, i have no idea what the problem is.thank you

My System SpecsSystem Spec
.

24 Jan 2010   #2

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by tremaine View Post
Ive reinstalled my windows hoping to solve the problem, but that hasnt solved the problem, I have win 7 ultimate 64 bit, im using avast antivirus, and Microsoft security essentials.Ive added my minidumps thats have happened in the last 24 hours.Could some please take a look at them, i have no idea what the problem is.thank you
unninstall avast as two AV's is not a gr8 idea
My System SpecsSystem Spec
24 Jan 2010   #3

windows 7 64bit
 
 

security essential is enough protection? and is that the problem for all the crashes ?

Quote   Quote: Originally Posted by ickymay View Post
Quote   Quote: Originally Posted by tremaine View Post
Ive reinstalled my windows hoping to solve the problem, but that hasnt solved the problem, I have win 7 ultimate 64 bit, im using avast antivirus, and Microsoft security essentials.Ive added my minidumps thats have happened in the last 24 hours.Could some please take a look at them, i have no idea what the problem is.thank you
unninstall avast as two AV's is not a gr8 idea
My System SpecsSystem Spec
.


24 Jan 2010   #4

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by tremaine View Post
security essential is enough protection? and is that the problem for all the crashes ?

Quote   Quote: Originally Posted by ickymay View Post
Quote   Quote: Originally Posted by tremaine View Post
Ive reinstalled my windows hoping to solve the problem, but that hasnt solved the problem, I have win 7 ultimate 64 bit, im using avast antivirus, and Microsoft security essentials.Ive added my minidumps thats have happened in the last 24 hours.Could some please take a look at them, i have no idea what the problem is.thank you
unninstall avast as two AV's is not a gr8 idea
yes only use one antivirus that is sufficient , although I cannot find anything to say that is what caused the crashes if you unninstall avast we will have eliminated one possibility.

your crashes are for more than one reason
Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {7759f2ca, 2, 0, fffff88006812ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004a518f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff80003cf8b74, 0, ffffffffffffffff}

Probably caused by : win32k.sys ( win32k!DEC_SHARE_REF_CNT+e4 )

Followup: MachineOwner
---------
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff80003c95b74, 0, ffffffffffffffff}

Probably caused by : memory_corruption ( nt!MiUnlinkFreeOrZeroedPage+1ca )

Followup: MachineOwner
---------
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004a418f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------
I would check your temperatures and also burn to CD and run from boot memtest86 for at least 3 passes ......

please post your results here ?
My System SpecsSystem Spec
24 Jan 2010   #5

windows 7 64bit
 
 

i will do that, when i boot from cd does it run automatically or do i have to set it up ?
Quote   Quote: Originally Posted by ickymay View Post
Quote   Quote: Originally Posted by tremaine View Post
security essential is enough protection? and is that the problem for all the crashes ?

Quote   Quote: Originally Posted by ickymay View Post

unninstall avast as two AV's is not a gr8 idea
yes only use one antivirus that is sufficient , although I cannot find anything to say that is what caused the crashes if you unninstall avast we will have eliminated one possibility.

your crashes are for more than one reason
Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {7759f2ca, 2, 0, fffff88006812ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004a518f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff80003cf8b74, 0, ffffffffffffffff}

Probably caused by : win32k.sys ( win32k!DEC_SHARE_REF_CNT+e4 )

Followup: MachineOwner
---------
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff80003c95b74, 0, ffffffffffffffff}

Probably caused by : memory_corruption ( nt!MiUnlinkFreeOrZeroedPage+1ca )

Followup: MachineOwner
---------
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004a418f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------
I would check your temperatures and also burn to CD and run from boot memtest86 for at least 3 passes ......

please post your results here ?
My System SpecsSystem Spec
24 Jan 2010   #6

windows 7 64bit
 
 

oh and i checked my temps the cpu is running at around 39c and the motherboard at 33c, so i dont think its that.
My System SpecsSystem Spec
24 Jan 2010   #7

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by tremaine View Post
i will do that, when i boot from cd does it run automatically or do i have to set it up ?
It will auto run , just follow the prompts, assuming you have boot from cd enabled in your BIOS

best to let it run overnight, If you get errors you have bad ram, take out all but one stick and rerun the test to see if it's just one stick ?
My System SpecsSystem Spec
24 Jan 2010   #8

windows 7 64bit
 
 

ok will do
My System SpecsSystem Spec
25 Jan 2010   #9

windows 7 64bit
 
 

Well i tool your advice ickymay and uninstalled avast, and had my computer running for 15 hours with no bsod, during that time i was played warcraft, streamed video over my netowrk,surfed the net etc... this afternoon i came home to another bsod, ive attached the minidump file.
ps. i didnt run the memtest becaue it seemed the problem was solved.
Quote   Quote: Originally Posted by ickymay View Post
Quote   Quote: Originally Posted by tremaine View Post
Ive reinstalled my windows hoping to solve the problem, but that hasnt solved the problem, I have win 7 ultimate 64 bit, im using avast antivirus, and Microsoft security essentials.Ive added my minidumps thats have happened in the last 24 hours.Could some please take a look at them, i have no idea what the problem is.thank you
unninstall avast as two AV's is not a gr8 idea
My System SpecsSystem Spec
26 Jan 2010   #10

win7 ultimate / virtual box
 
 

sounds like we have made some progress at least as you could have more than one problem causing crashes

this latest minidump shows as ........
Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff880012fec7c, 2, 8, fffff880012fec7c}

Probably caused by : Ntfs.sys ( Ntfs! ?? ::NNGAKEGL::`string'+2ad0 )

Followup: MachineOwner
---------
I reckon this still points at the crash being hardware based but you do have some drivers that need updating
Quote:
ENTECH64.sys fffff880`07ad8000 fffff880`07adf000 0x00007000 0x40641784 26/03/2004 11:44:04
ASACPI.sys fffff880`0430e000 fffff880`04316000 0x00008000 0x42476c4c 28/03/2005 02:30:36
can you run the memtest86 overnight and let us know how it goes ?
My System SpecsSystem Spec
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 computer crashing every few hours




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