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Windows 7: Dell Inspirion won't go to college


24 Jan 2010   #1

windows 7
 
 
Dell Inspirion won't go to college

I have a weird BSOD problem here. I installed Windows 7 64 on my daughters Dell Inspirion 1525 over the Christmas break. The machine is still running all original equipment including 4 gig of ram, intel wireless card and the integrated Intel graphics. I run AVG free and Zone Alarm, both latest versions.

It has been running rock solid at home on my wireless network. It runs fine at her friends house off campus. As soon as she takes it in the dorm, it BSODs upon boot up. I had it home (where it boots fine) and double checked all drivers and flashed the BIOS to the latest version from Dell. Back to college and same result. I had her disable the wireless card and it booted. Plugged it in to an Ethernet port and it runs for a while then BSOD again. We changed out AVG for Avast but it still is getting the blue screen. I have attached a picture of the BSOD screen and the only minidump file I have managed to find so far. Any suggestions?

Thanks in advance.

My System SpecsSystem Spec
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24 Jan 2010   #2

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by bdtyrrell View Post
I have a weird BSOD problem here. I installed Windows 7 64 on my daughters Dell Inspirion 1525 over the Christmas break. The machine is still running all original equipment including 4 gig of ram, intel wireless card and the integrated Intel graphics. I run AVG free and Zone Alarm, both latest versions.

It has been running rock solid at home on my wireless network. It runs fine at her friends house off campus. As soon as she takes it in the dorm, it BSODs upon boot up. I had it home (where it boots fine) and double checked all drivers and flashed the BIOS to the latest version from Dell. Back to college and same result. I had her disable the wireless card and it booted. Plugged it in to an Ethernet port and it runs for a while then BSOD again. We changed out AVG for Avast but it still is getting the blue screen. I have attached a picture of the BSOD screen and the only minidump file I have managed to find so far. Any suggestions?

Thanks in advance.
bugcheck shows usbehci.sys as the culprit for this crash
Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004221050, fffff8000411d518, fffffa80078a3010}

Probably caused by : usbehci.sys

Followup: MachineOwner
---------
I beleive this is a USB host controller

all of these drivers are old and need updating
Quote:
rimspx64.sys fffff880`079b9000 ad18a580`079d0000 0xad18ad0000017000 0x45e3d96d 27/02/2007 07:10:37
stwrt64.sys fffff880`086c9000 fffff080`0872c000 0xfffff80000063000 0x45ec7d23 05/03/2007 20:27:15
rimmpx64.sys fffff880`079a5000 fffff880`079b9000 0x00014000 0x45fdfeee 19/03/2007 03:09:34
rixdpx64.sys fffff880`07316000 fffff880`0736d000 0x00057000 0x4607a4f7 26/03/2007 10:48:23
lmimirr.sys fffff880`07405000 fffff87f`0740c000 0xffffffff00007000 0x461c108d 10/04/2007 22:32:45
iaStor.sys fffff880`01220000 fffff880`01348000 0x00128000 0x462fa145 25/04/2007 18:43:17
dump_iaStor.sys fffff880`02c98000 fffff300`02dc0000 0xfffffa8000128000 0x462fa145 25/04/2007 18:43:17
Apfiltr.sys fffff880`0736d000 0065f8ef`073a0000 0x0066006f00033000 0x467f99f2 25/06/2007 10:33:22
AegisP.sys fffff880`087ab000 644d65f3`087b6000 0x644d6d730000b000 0x469687bd 12/07/2007 19:57:49
RaInfo.sys fffff880`01e70000 fffff880`01e77000 0x00007000 0x477e818a 04/01/2008 18:57:14
LMIRfsDriver.sys fffff880`01e77000 fffff880`01e8a000 0x00013000 0x487b7e50 14/07/2008 16:26:56
VSTCNXT6.SYS fffff880`04a00000 644d65f3`04acb000 0x644d6d73000cb000 0x48f69046 16/10/2008 00:52:22
VSTAZL6.SYS fffff880`04b65000 fffff300`04bb7000 0xfffffa8000052000 0x48f69096 16/10/2008 00:53:42
VSTDPV6.SYS fffff880`08407000 fffff300`0857b000 0xfffffa8000174000 0x48f69189 16/10/2008 00:57:45
google is going to be your friend here if your laptop manufacturers site doesn't have updates ?
My System SpecsSystem Spec
24 Jan 2010   #3

win7 ultimate / virtual box
 
 

found this out from google
Quote:
rimspx64.sys > MemoryStick controller Driver
stwrt64.sys > Sigmatel Audio Drivers ? (chipset?)
rimmpx64.sys > RICOH MMC Driver ?
rixdpx64.sys > RICOH MMC Driver ?
lmimirr.sys > remote login access driver (LogMeIn)
iaStor.sys > a driver used to control the SATA disks
dump_iaStor.sys > Intel SATA drivers for hard drives ?
Apfiltr.sys > a driver for laptop keyboard/touchpad devices
AegisP.sys > possibly used by linksys (cisco) wireless adapters
RaInfo.sys > remote access driver
LMIRfsDriver.sys > logmein dll ?
VSTCNXT6.SYS > associated with a Conexant Systems chip which could be audio drivers or fax modems ?
My System SpecsSystem Spec
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24 Jan 2010   #4

windows 7
 
 

Thanks so much ickymay! As soon as I can get back on the machine, I will start updating and report back.
My System SpecsSystem Spec
30 Jan 2010   #5

windows 7
 
 
Fixed (I think)

Well, I updated all of the drivers you listed that I could and was still getting the BSOD. I looked at the USB driver listed as the culprit you identified for me and it was the latest version. I could not find it directly linked to a device in the System Manager so I was kind of at a loss as to what to try next. As it was clearly related to being connected to the universities network I did a little more research and found a few posts that folks were having some problems with Zone Alarm on Windows7 so I un-installed it. The machine has been rock solid ever since (3 days now). Now my only concern is leaving her laptop connected to a university network with only Windows firewall for protection. Yikes!
My System SpecsSystem Spec
30 Jan 2010   #6

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

you could try mse http://www.microsoft.com/Security_Essentials/ its free and very good
My System SpecsSystem Spec
31 Jan 2010   #7

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by pebbly View Post
you could try mse http://www.microsoft.com/Security_Essentials/ its free and very good
Ile second that MSE works well
My System SpecsSystem Spec
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 Dell Inspirion won't go to college




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