After numerous Install, still crashing

keress · 24 Jan 2010

I went from Vista 32-bit to 64-bit Windows 7 about a month ago. I was experiencing more and more crashes and freezes so I decided to do a repair installation, from within Windows. That didn't go well, so I figured I needed to do a complete install, so I booted from the installation disk.

I was still seeing some freezing so I tried again. When I tried to install Adobe Creative Suite it kept hanging on the first round of shared components. I eventually got a blue screen. I -almost- had the data copied when it froze again. I can remember it directing me to this file for more information:

c:/windows/Minidump/012410-35895.dmp

It's looking like it's a hardware issue. How do I troubleshoot this?

**Pauly** · 24 Jan 2010

Please zip up and post any dump files in that folder, this link will explain how if your not sure
https://www.sevenforums.com/crash-loc...d-problem.html

keress · 24 Jan 2010

Thanks for responding. I went ahead and zipped the two files in my minidump and attached them.

I thought I should mention, the reason I switched from Vista to Windows 7 was that I was getting some crashes with it and assumed my installation was getting dinged up, making it a good time to make the switch.

keress · 25 Jan 2010

Is a BSOD only reporting an operating system problem, or can it also be detecting hardware issues? If the former, wouldn't I correct things by doing a total wipe of my drive and doing a totally clean installation?

**Pauly** · 25 Jan 2010

A bsod can occur for any major hardware or software error whether it be OS, installed program or faulty ram/HDD/mobo etc

Just had a look at your two dumps both report the same error code
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

I would start by checking your ram for errors, ram can be tested with a program called memtest86+ details here Memory Diagnostics

Also update the drivers on your system especially your graphics drivers, these drivers specifically are quite old and could do with updating

VSTBS26.SYS Thu Oct 16 01:54:06 2008
yk62x64.sys Mon Feb 23 15:02:27 2009
VSTDPV6.SYS Thu Oct 16 01:57:45 2008
VSTCNXT6.SYS Thu Oct 16 01:52:22 2008
BrUsbSIb.sys Tue Jan 22 05:01:51 2008
BrSerIb.sys Tue Jan 22 05:01:55 2008

keress · 25 Jan 2010

I've had the memtest running for the past hour or so. So far, it's not showing any errors. I've got four sticks of 2GB ram in there, for a total of 8. Is this test going to show me which, if any, sticks is bad?

What if I experimented by taking one stick out at a time, then see if I'm able to install Photoshop? I could run on 6 GB fine.

How do I update the drivers? Go into the device manager and right click them (assuming I'll find them there)?

**Pauly** · 25 Jan 2010

Memtest will test all ram at the same time, we normally recommend doing min 5 passes to be sure but that will take a while and no if errors occur it will not tell you which stick

As far as the drivers go try googling the driver see what hardware/program it belongs to them visit the manufacturers website for the latest driver, updating drivers through device manager will often not give you an update

keress · 25 Jan 2010

One pass so far, no errors. If I get through five passes by later tonight, and there are no errors, what should I try next? The drivers? If I update them all, and I still can't install Photoshop, what do I try next?

How accurate is the memtest? Can it give false negatives?

**Pauly** · 25 Jan 2010

If you get no errors after multiple passes then i think its safe to assume the rams ok, it is possible to get false negatives but its quite uncommon

Drivers would be what i would do next especially the ones i listed as these are quite old and could be causing/contributing to your problems

Other things you can try are HDD diagnostics, goto your drive manufacturers website and download their free drive tools to check for errors

Run a system file scan to check for corruption
Start>cmd.exe>right click run as admin>type sfc /scannow

You said you reinstalled windows can you confirm this was a clean install

zigzag3143 · 25 Jan 2010

keress said:

I went from Vista 32-bit to 64-bit Windows 7 about a month ago. I was experiencing more and more crashes and freezes so I decided to do a repair installation, from within Windows. That didn't go well, so I figured I needed to do a complete install, so I booted from the installation disk.

I was still seeing some freezing so I tried again. When I tried to install Adobe Creative Suite it kept hanging on the first round of shared components. I eventually got a blue screen. I -almost- had the data copied when it froze again. I can remember it directing me to this file for more information:

c:/windows/Minidump/012410-35895.dmp

It's looking like it's a hardware issue. How do I troubleshoot this?

Hi and welcome

We need the actual dmp file. use these to find and upload it https://www.sevenforums.com/crash-loc...d-problem.html

thanks

Ken