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Windows 7: Win7 64-bit BSOD


26 Jan 2010   #1

MS Windows 7 Home Premium 64-bit
 
 
Win7 64-bit BSOD

Good day from South Africa!

I'm having trouble with a friends PC and hope someone could help. The computer ran fine for around a week, then it suddenly just rebooted (not dumping, just power loss). Have since upgraded the Power Supply to 800w. The random power related reboots stopped.

A week after that, the computer started BSOD. Please find the files attached.

Hope someone can help! Have tried debugging with WinDbg but think I'm doing something wrong.

Specs are as follow:
Gigabyte EX58 Mobo
Intel i7-920
3x 2GB Tri-channel DDR3 Ram
ATI HD5750 1gb DDR5

My System SpecsSystem Spec
.

26 Jan 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by bees007 View Post
Good day from South Africa!

I'm having trouble with a friends PC and hope someone could help. The computer ran fine for around a week, then it suddenly just rebooted (not dumping, just power loss). Have since upgraded the Power Supply to 800w. The random power related reboots stopped.

A week after that, the computer started BSOD. Please find the files attached.

Hope someone can help! Have tried debugging with WinDbg but think I'm doing something wrong.

Specs are as follow:
Gigabyte EX58 Mobo
Intel i7-920
3x 2GB Tri-channel DDR3 Ram
ATI HD5750 1gb DDR5
Sorry but those DMP contain no usable data. Next time may be the charm

Ken J+
My System SpecsSystem Spec
26 Jan 2010   #3

MS Windows 7 Home Premium 64-bit
 
 

Hi, thanks for the reply. What do you mean by "no usable data?". Are the dump files corrupted? What should I do to get better analyzable data? Thanks for the reply though!
My System SpecsSystem Spec
.


26 Jan 2010   #4
Microsoft MVP

 
 

The memory dumps are corrupted, so we can't analyze them using our usual techniques.
Try uploading them again to see if that helps.

Otherwise, try this:
Quote:
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
My System SpecsSystem Spec
01 Feb 2010   #5

MS Windows 7 Home Premium 64-bit
 
 

Hi guys, update time.

Did a memory test with Memtest86 ver4, passed OK without errors. Then I replace the main HDD, and reinstalled the OS. All drivers were automatically loaded, except the ATI graphics card driver, which I downloaded from Gigabyte's website - it's the latest one. Card is an ATI HD5750 1gb.

Since then, it only BSOD'd once while busy with Adobe Photoshop CS3 doing some batch-editing, and browsing photos with Windows built-in Picture and Fax viewer.

I attach the lastest file again. I see dllhost.exe being mentioned, no idea what it means though.

Thanks so far for the help!
My System SpecsSystem Spec
02 Feb 2010   #6

MS Windows 7 Home Premium 64-bit
 
 

Hi guys,

No-one had a chance to look yet? Would appreciate the help VERY much.

Here's another log.
My System SpecsSystem Spec
02 Feb 2010   #7
Microsoft MVP

 
 

Not much info in the dump files. I'd suggest these hardware diagnostics first:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Then I'd try Driver Verifier according to these directions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
Summary of the BSOD's:
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Jan 31 06:36:03.380 2010 (GMT-5)
System Uptime: 0 days 4:16:16.458
BugCheck 1A, {5003, fffff70001080000, 5ab4, 5bb20000b768}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3690c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  dllhost.exe
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Feb  2 03:04:27.215 2010 (GMT-5)
System Uptime: 0 days 1:28:28.292
BugCheck 3B, {c0000005, fffff960000ca6f9, fffff88006dc1f00, 0}
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  dwm.exe
My System SpecsSystem Spec
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 Win7 64-bit BSOD




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