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Windows 7: BSOD whenever I try to download iTunes


26 Jan 2010   #1

Windows Vista
 
 
BSOD whenever I try to download iTunes

Hi all

New here so pardon me for my lack of protocol and manners. I received an iPod for Christmas from my parents however whenever I attempt to download iTunes 9, I get a BSOD. Below is some of the information I was able to gather:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 77
BCP1: 00000001
BCP2: 00000000
BCP3: 00000000
BCP4: 8874FC70
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini012610-01.dmp
C:\Users\Jeffrey\AppData\Local\Temp\WER-156905-0.sysdata.xml
C:\Users\Jeffrey\AppData\Local\Temp\WER8F24.tmp.version.txt

Don't know if that helps but anything anyone can tell me would be much obliged...it is the only thing that causes the computer to crash! I am thinking maybe their is an issue of compatibility.




My System SpecsSystem Spec
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26 Jan 2010   #2

Windows Vista
 
 

Sorry, I have added what I believe to be the last minidump zip file...
My System SpecsSystem Spec
26 Jan 2010   #3

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by demarcs View Post
Sorry, I have added what I believe to be the last minidump zip file...
Hi Demarcs, Welcome to SF,

The Dump file is just a shortcut please copy the Dump file to Desktop and Zip it from there and attach it.

Hope this helps,
Captain
My System SpecsSystem Spec
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26 Jan 2010   #4

Windows Vista
 
 

Thanks captain...
after I copied it to the desktop and tried to zip the file it says that the "file is not found or no read permission".
My System SpecsSystem Spec
26 Jan 2010   #5

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by demarcs View Post
Thanks captain...
after I copied it to the desktop and tried to zip the file it says that the "file is not found or no read permission".
You might wanna Take Ownership of those files
My System SpecsSystem Spec
26 Jan 2010   #6

Windows Vista
 
 

Sorry to be a nuisance...but it seems that it still is not working for me.
Do I have any other options?
My System SpecsSystem Spec
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 BSOD whenever I try to download iTunes




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