New
#1
BSOD whenever I try to download iTunes
Hi all
New here so pardon me for my lack of protocol and manners. I received an iPod for Christmas from my parents however whenever I attempt to download iTunes 9, I get a BSOD. Below is some of the information I was able to gather:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 77
BCP1: 00000001
BCP2: 00000000
BCP3: 00000000
BCP4: 8874FC70
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini012610-01.dmp
C:\Users\Jeffrey\AppData\Local\Temp\WER-156905-0.sysdata.xml
C:\Users\Jeffrey\AppData\Local\Temp\WER8F24.tmp.version.txt
Don't know if that helps but anything anyone can tell me would be much obliged...it is the only thing that causes the computer to crash! I am thinking maybe their is an issue of compatibility.