Windows 7: BSOD on Paint Save

vmr101 · 27 Jan 2010

Hi,
I had Windows 7 running perfect for months. I got a very bad virus, so I had to reformat the entire PC. I reinstalled WinXP, then used my Vista Upgrade, then used my Windows 7 Upgrade. This is the same way I did it orginally. I then was getting BSOD from my external hdd, when transfering large files. I since then installed some updated NVIDIA PCI network drivers, which seemed to stop that.
Now I realised that I still get a BSOD when I am using Paint and I click on Save. It has also happened when just double clicking on a jpg file to view it.
The BSOD doesnt say any specific codes or information. I have attached my msconfig, and dump files from last 4 crashes.

Any help would be appreciated as I use this computer as my main work station and need to be editing files using paint, and viewing them etc.
Kind Regards,
Marco

zigzag3143 · 27 Jan 2010

Quote: Originally Posted by vmr101

Hi,
I had Windows 7 running perfect for months. I got a very bad virus, so I had to reformat the entire PC. I reinstalled WinXP, then used my Vista Upgrade, then used my Windows 7 Upgrade. This is the same way I did it orginally. I then was getting BSOD from my external hdd, when transfering large files. I since then installed some updated NVIDIA PCI network drivers, which seemed to stop that.
Now I realised that I still get a BSOD when I am using Paint and I click on Save. It has also happened when just double clicking on a jpg file to view it.
The BSOD doesnt say any specific codes or information. I have attached my msconfig, and would attached the dump file but I dont know where it is located.

Any help would be appreciated as I use this computer as my main work station and need to be editing files using paint, and viewing them etc.
Kind Regards,
Marco

Hi and welcome

use these to find and upkoad the dmp file. http://www.sevenforums.com/crash-loc...d-problem.html

Thanks

Ken

vmr101 · 06 Feb 2010

Hi,

This is really annoying. I cant do any work. I have updated the latest NVIDIA motherboard and graphics card drivers direct from the NIVDIA website. I thought it was running alright for the past couple of days. Then while I was opening a dwg file it froze again. Then I turn the pc back on, print screenshot of the dwg and trying saving in paint, and it freezes again.
I really cant put up with this any more. Can someone please help me identify which drivers need to be updated? Otherwise I might throw this computer in the rubbish.

I think it is the NVIDIA drivers for the motherboard which are causing me grief. Does anyone have any ideas?

Kind Regards,
Marco.

**Pauly** · 06 Feb 2010

Dumps list two error codes, have a look here for more info/causes
0x01 BSOD Index
0x24 BSOD Index

I would start with running a full HDD diagnostic HD Diagnostic
and running memtest Memtest86+ - Advanced Memory Diagnostic Tool

Also you have a few old drivers on your system these could do with updating
FileDisk.SYS 18/01/2006
SCDEmu.SYS 18/03/2006
ElRawDsk.sys 26/07/2008

vmr101 · 07 Feb 2010

Thanks for the advice.
I ran the memtest, found no errors. I then ran the HDD test, found some errors, so I repaired them.
I am not sure how to update those drivers you mention. I tried googling them but couldnt find anything relevant.
I dont know if the hdd was the problem, I havent had the blue screen yet, but I will test Paint, dwg files and pdf's which seem to trigger it.
I have also noticed that I randomly get the screen flickering, then back to normal, with an error message saying that the Display Driver stopped working, but then was restored. Not sure if this is anything to do with the BSOD.

Would updating the BIOS be worth doing? And how would I do that.

usasma · 10 Feb 2010

The last 2 drivers are at this link: Driver Reference (the page is only a draft, so it will change shortly).

google for filedisk.sys - it belongs to a bunch of different programs

vmr101 · 10 Feb 2010

Thanks.

I have not had the BSOD for a week now. My system seems to be running alright for now. I will look to upgrade to boost some performance.

In conclusion, it seems that updating the motherboard and graphics card drivers fixed the first issues of the ext hdd bsod. Now running a HDD Test, (found errors, then repaired them) seems to have fixed the other BSOD.
I hope this helps any one else who encounters a similar problem.

Thanks to everyone who has helped.

vmr101 · 06 Mar 2010

Hi,

My pc has been running fine for the past month. With no BSOD. Last week I then had it again a few times, then for a week it has been fine, but just now I have had it happen again.
I dont know what the problem is. We had the power go off, and on and off last night about 3 times. Then it was off for a hour and back on.
Today I opened a jpg file, printed, then opened another jpg and it crashed with the BSOD.
Can someone please tell me what the dump files say the problem could be?
Thanks.

**Pauly** · 07 Mar 2010

Three different error codes in the last three dumps
0x24 NTFS_FILE_SYSTEM BSOD Index
0x1 APC_INDEX_MISMATCH BSOD Index
0x8e KERNEL_MODE_EXCEPTION_NOT_HANDLED_M BSOD Index

vmr101 · 19 Feb 2013

I ended up buying a new computer as i couldnt solve these issues.

Windows 7: BSOD on Paint Save

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