Solved BSOD on Paint Save

V

vmr101

New member
Hi,
I had win7 running perfect for months. I got a very bad virus, so I had to reformat the entire PC. I reinstalled WinXP, then used my Vista Upgrade, then used my Win7 Upgrade. This is the same way I did it orginally. I then was getting BSOD from my external hdd, when transfering large files. I since then installed some updated NVIDIA PCI network drivers, which seemed to stop that.
Now I realised that I still get a BSOD when I am using Paint and I click on Save. It has also happened when just double clicking on a jpg file to view it.
The BSOD doesnt say any specific codes or information. I have attached my msconfig, and dump files from last 4 crashes.

Any help would be appreciated as I use this computer as my main work station and need to be editing files using paint, and viewing them etc.
Kind Regards,
Marco
 
Last edited:

My Computer

OS
Windows 7 Professional (64bit)
CPU
Intel Core i7 870
Motherboard
ASUS
Memory
8GB RAM
Graphics Card(s)
GeForce GTX430
Monitor(s) Displays
Acer 24" & Acer 19"
Hard Drives
Primary - 2TB Samsung, Secondary (Backup) - 400GB WD, External HDD - 1TB & NAS HP 4GB (2x 2GB WD Green)
PSU
Corsair HX650
vmr101 said:
Hi,
I had win7 running perfect for months. I got a very bad virus, so I had to reformat the entire PC. I reinstalled WinXP, then used my Vista Upgrade, then used my Win7 Upgrade. This is the same way I did it orginally. I then was getting BSOD from my external hdd, when transfering large files. I since then installed some updated NVIDIA PCI network drivers, which seemed to stop that.
Now I realised that I still get a BSOD when I am using Paint and I click on Save. It has also happened when just double clicking on a jpg file to view it.
The BSOD doesnt say any specific codes or information. I have attached my msconfig, and would attached the dump file but I dont know where it is located.

Any help would be appreciated as I use this computer as my main work station and need to be editing files using paint, and viewing them etc.
Kind Regards,
Marco
Click to expand...


Hi and welcome

use these to find and upkoad the dmp file. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html



Thanks

Ken
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Hi,

This is really annoying. I cant do any work. I have updated the latest NVIDIA motherboard and graphics card drivers direct from the NIVDIA website. I thought it was running alright for the past couple of days. Then while I was opening a dwg file it froze again. Then I turn the pc back on, print screenshot of the dwg and trying saving in paint, and it freezes again.
I really cant put up with this any more. Can someone please help me identify which drivers need to be updated? Otherwise I might throw this computer in the rubbish. :devil:

I think it is the NVIDIA drivers for the motherboard which are causing me grief. Does anyone have any ideas?

Kind Regards,
Marco.
 

My Computer

OS
Windows 7 Professional (64bit)
CPU
Intel Core i7 870
Motherboard
ASUS
Memory
8GB RAM
Graphics Card(s)
GeForce GTX430
Monitor(s) Displays
Acer 24" & Acer 19"
Hard Drives
Primary - 2TB Samsung, Secondary (Backup) - 400GB WD, External HDD - 1TB & NAS HP 4GB (2x 2GB WD Green)
PSU
Corsair HX650

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Pauly Special
OS
Win7 Ultimate X64
CPU
Intel i5 3570K
Motherboard
Gigabyte Z77X-DS3H
Memory
8GB DDR3 1600
Graphics Card(s)
Onboard
Sound Card
Onboard
Screen Resolution
1280x1024
Hard Drives
Samsung 840 Evo SSD (OS)
1TB Spinner (Data)
PSU
800W Arctic
Case
Cooler Master
Cooling
3x120mm Fans
Keyboard
MS Wireless
Mouse
MS Wireless
Internet Speed
20M
Thanks for the advice.
I ran the memtest, found no errors. I then ran the HDD test, found some errors, so I repaired them.
I am not sure how to update those drivers you mention. I tried googling them but couldnt find anything relevant.
I dont know if the hdd was the problem, I havent had the blue screen yet, but I will test Paint, dwg files and pdf's which seem to trigger it.
I have also noticed that I randomly get the screen flickering, then back to normal, with an error message saying that the Display Driver stopped working, but then was restored. Not sure if this is anything to do with the BSOD.

Would updating the BIOS be worth doing? And how would I do that.
 

My Computer

OS
Windows 7 Professional (64bit)
CPU
Intel Core i7 870
Motherboard
ASUS
Memory
8GB RAM
Graphics Card(s)
GeForce GTX430
Monitor(s) Displays
Acer 24" & Acer 19"
Hard Drives
Primary - 2TB Samsung, Secondary (Backup) - 400GB WD, External HDD - 1TB & NAS HP 4GB (2x 2GB WD Green)
PSU
Corsair HX650
The last 2 drivers are at this link: Driver Reference (the page is only a draft, so it will change shortly).

google for filedisk.sys - it belongs to a bunch of different programs
 

My Computer

Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
Fixed

Thanks.

I have not had the BSOD for a week now. My system seems to be running alright for now. I will look to upgrade to boost some performance.

In conclusion, it seems that updating the motherboard and graphics card drivers fixed the first issues of the ext hdd bsod. Now running a HDD Test, (found errors, then repaired them) seems to have fixed the other BSOD.
I hope this helps any one else who encounters a similar problem.

Thanks to everyone who has helped. :party:
 

My Computer

OS
Windows 7 Professional (64bit)
CPU
Intel Core i7 870
Motherboard
ASUS
Memory
8GB RAM
Graphics Card(s)
GeForce GTX430
Monitor(s) Displays
Acer 24" & Acer 19"
Hard Drives
Primary - 2TB Samsung, Secondary (Backup) - 400GB WD, External HDD - 1TB & NAS HP 4GB (2x 2GB WD Green)
PSU
Corsair HX650
Hi,

My pc has been running fine for the past month. With no BSOD. Last week I then had it again a few times, then for a week it has been fine, but just now I have had it happen again.
I dont know what the problem is. We had the power go off, and on and off last night about 3 times. Then it was off for a hour and back on.
Today I opened a jpg file, printed, then opened another jpg and it crashed with the BSOD.
Can someone please tell me what the dump files say the problem could be?
Thanks.
 
Last edited:

My Computer

OS
Windows 7 Professional (64bit)
CPU
Intel Core i7 870
Motherboard
ASUS
Memory
8GB RAM
Graphics Card(s)
GeForce GTX430
Monitor(s) Displays
Acer 24" & Acer 19"
Hard Drives
Primary - 2TB Samsung, Secondary (Backup) - 400GB WD, External HDD - 1TB & NAS HP 4GB (2x 2GB WD Green)
PSU
Corsair HX650
Three different error codes in the last three dumps
0x24 NTFS_FILE_SYSTEM BSOD Index
0x1 APC_INDEX_MISMATCH BSOD Index
0x8e KERNEL_MODE_EXCEPTION_NOT_HANDLED_M BSOD Index
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Pauly Special
OS
Win7 Ultimate X64
CPU
Intel i5 3570K
Motherboard
Gigabyte Z77X-DS3H
Memory
8GB DDR3 1600
Graphics Card(s)
Onboard
Sound Card
Onboard
Screen Resolution
1280x1024
Hard Drives
Samsung 840 Evo SSD (OS)
1TB Spinner (Data)
PSU
800W Arctic
Case
Cooler Master
Cooling
3x120mm Fans
Keyboard
MS Wireless
Mouse
MS Wireless
Internet Speed
20M
I ended up buying a new computer as i couldnt solve these issues.
 

My Computer

OS
Windows 7 Professional (64bit)
CPU
Intel Core i7 870
Motherboard
ASUS
Memory
8GB RAM
Graphics Card(s)
GeForce GTX430
Monitor(s) Displays
Acer 24" & Acer 19"
Hard Drives
Primary - 2TB Samsung, Secondary (Backup) - 400GB WD, External HDD - 1TB & NAS HP 4GB (2x 2GB WD Green)
PSU
Corsair HX650
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