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Windows 7: Help! Mah Windows 7 aint starting BSOD error


27 Jan 2010   #1

Windows 7 Home Edition
 
 
Help! Mah Windows 7 aint starting BSOD error

Hello,

I turn on me computer and it makes a weird sound and then BlueScreen comes and then it restarts. I can only restart in Safe Mode (no networking)

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800151A5D6
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\012710-29998-01.dmp
C:\Users\ICNA Master\AppData\Local\Temp\WER-52556-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



I've read on some other threads that a minidump upload is useful. So here's my minidump upload:

myminidump.zip - Windows Live

Can anyone please help? Thanks

My System SpecsSystem Spec
.

27 Jan 2010   #2

Windows 7 Professional x64
 
 

Hello,

It appears to be your network adapter that is causing the issue. Specifically, the athrx.sys file. Try updating your network adapter drivers.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\myminidump\012710-28719-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a65000 PsLoadedModuleList = 0xfffff800`02ca2e50
Debug session time: Wed Jan 27 13:57:28.072 2010 (GMT-5)
System Uptime: 0 days 0:00:27.038
Loading Kernel Symbols
...............................................................
................................................................
.....
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {10, 2, 0, fffff880016e25d6}

Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+2e297 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000010, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880016e25d6, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d0d0e0
 0000000000000010 

CURRENT_IRQL:  2

FAULTING_IP: 
ndis!NdisFreeTimerObject+16
fffff880`016e25d6 488b5310        mov     rdx,qword ptr [rbx+10h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002fc4870 -- (.trap 0xfffff88002fc4870)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffff88001719908
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880016e25d6 rsp=fffff88002fc4a00 rbp=fffff80002c7a5a0
 r8=0000000000011120  r9=0000000000000000 r10=fffff80002a65000
r11=fffffa80083f2030 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
ndis!NdisFreeTimerObject+0x16:
fffff880`016e25d6 488b5310        mov     rdx,qword ptr [rbx+10h] ds:0040:00000000`00000010=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ad6469 to fffff80002ad6f00

STACK_TEXT:  
fffff880`02fc4728 fffff800`02ad6469 : 00000000`0000000a 00000000`00000010 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`02fc4730 fffff800`02ad50e0 : fffff800`00018600 00000000`00000000 00000000`000007ff fffff880`03d510ad : nt!KiBugCheckDispatch+0x69
fffff880`02fc4870 fffff880`016e25d6 : fffffa80`05200680 fffff880`03d205e0 fffffa80`083f3440 00000000`00000000 : nt!KiPageFault+0x260
fffff880`02fc4a00 fffff880`03c90297 : fffffa80`083f3440 fffff880`03ca632f fffff880`03da5100 fffff880`03da50f0 : ndis!NdisFreeTimerObject+0x16
fffff880`02fc4a30 fffffa80`083f3440 : fffff880`03ca632f fffff880`03da5100 fffff880`03da50f0 00000000`00011120 : athrx+0x2e297
fffff880`02fc4a38 fffff880`03ca632f : fffff880`03da5100 fffff880`03da50f0 00000000`00011120 fffff880`03c904f3 : 0xfffffa80`083f3440
fffff880`02fc4a40 fffff880`03da5100 : fffff880`03da50f0 00000000`00011120 fffff880`03c904f3 fffffa80`083f22c0 : athrx+0x4432f
fffff880`02fc4a48 fffff880`03da50f0 : 00000000`00011120 fffff880`03c904f3 fffffa80`083f22c0 fffffa80`073e0000 : athrx+0x143100
fffff880`02fc4a50 00000000`00011120 : fffff880`03c904f3 fffffa80`083f22c0 fffffa80`073e0000 fffffa80`07381050 : athrx+0x1430f0
fffff880`02fc4a58 fffff880`03c904f3 : fffffa80`083f22c0 fffffa80`073e0000 fffffa80`07381050 fffff880`03c93878 : 0x11120
fffff880`02fc4a60 fffffa80`083f22c0 : fffffa80`073e0000 fffffa80`07381050 fffff880`03c93878 fffffa80`073e0030 : athrx+0x2e4f3
fffff880`02fc4a68 fffffa80`073e0000 : fffffa80`07381050 fffff880`03c93878 fffffa80`073e0030 fffff880`03c930c9 : 0xfffffa80`083f22c0
fffff880`02fc4a70 fffffa80`07381050 : fffff880`03c93878 fffffa80`073e0030 fffff880`03c930c9 fffffa80`083f2030 : 0xfffffa80`073e0000
fffff880`02fc4a78 fffff880`03c93878 : fffffa80`073e0030 fffff880`03c930c9 fffffa80`083f2030 00000000`00000000 : 0xfffffa80`07381050
fffff880`02fc4a80 fffffa80`073e0030 : fffff880`03c930c9 fffffa80`083f2030 00000000`00000000 00000000`00000000 : athrx+0x31878
fffff880`02fc4a88 fffff880`03c930c9 : fffffa80`083f2030 00000000`00000000 00000000`00000000 fffffa80`083f2000 : 0xfffffa80`073e0030
fffff880`02fc4a90 fffffa80`083f2030 : 00000000`00000000 00000000`00000000 fffffa80`083f2000 fffffa80`0744b320 : athrx+0x310c9
fffff880`02fc4a98 00000000`00000000 : 00000000`00000000 fffffa80`083f2000 fffffa80`0744b320 fffff880`03c93069 : 0xfffffa80`083f2030


STACK_COMMAND:  kb

FOLLOWUP_IP: 
athrx+2e297
fffff880`03c90297 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  athrx+2e297

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: athrx

IMAGE_NAME:  athrx.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a2997be

FAILURE_BUCKET_ID:  X64_0xD1_athrx+2e297

BUCKET_ID:  X64_0xD1_athrx+2e297

Followup: MachineOwner
---------
Hope this helps,
~JK
My System SpecsSystem Spec
27 Jan 2010   #3

Windows 7 Home Edition
 
 

Wow thanks for the quick help

one question though:
How do I update the network driver if my computer doesnt start in normal mode? It starts in Safe Mode but there's no network access.
My System SpecsSystem Spec
.


27 Jan 2010   #4

Windows 7 Professional x64
 
 

Start Safe Mode with Network Support.
My System SpecsSystem Spec
27 Jan 2010   #5

Windows 7 Home Edition
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post
Start Safe Mode with Network Support.
Ok. sorry to keep bothering you, but when I start Safe Mode with Network Support I get the same problem weird sound >> BSOD >> restart
My System SpecsSystem Spec
27 Jan 2010   #6

Windows 7 Professional x64
 
 



Sorry, that was an dumb thought on my part. LOL, sorry about that.

Okay, try booting up in Safe Mode (no network support) and uninstall the drivers from Device Manager and Programs and Features, if applicable.

Then reboot, and hopefully the drivers Windows finds will work.
My System SpecsSystem Spec
27 Jan 2010   #7

Windows 7 Home Edition
 
 

Quote   Quote: Originally Posted by Jonathan_King View Post


Sorry, that was an dumb thought on my part. LOL, sorry about that.

Okay, try booting up in Safe Mode (no network support) and uninstall the drivers from Device Manager and Programs and Features, if applicable.

Then reboot, and hopefully the drivers Windows finds will work.

YEAH!!!!! It worked!!
Windows couldn't find the drivers, but I had a dell CD which had them its working now.

Just for safe measures I restored my PC about a few weeks back and then I made sure all the drivers were updarted.

THANKS Mr. King YOU Da MAN!!!!!
My System SpecsSystem Spec
27 Jan 2010   #8

Windows 7 Professional x64
 
 

Great, glad it's working. Now is a perfect time to create a Restore Point, in case it happens again.
My System SpecsSystem Spec
16 Jan 2011   #9

64 Windows 7
 
 
Blue Screen help

Hello Jonathan and Squishy Crayons,

I am getting the exact same problem signature:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800151A5D6
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\012710-29998-01.dmp
C:\Users\ICNA Master\AppData\Local\Temp\WER-52556-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I am only able to start Safe Mode with no networking. I have attached myminidump file too. I am totally lost and would very much appreciate your help.

Thank you,
Devon
My System SpecsSystem Spec
16 Jan 2011   #10

Windows 7 Professional x64
 
 

Hello,

It appears your wireless Atheros card is the problem. The drivers are fairly old, yet Dell has not released any newer drivers for your system.
Code:
athrx.sys       Fri Jun 05 18:10:06 2009 (4A2997BE)
Drivers and Downloads

Do you actually need the wireless? Could you possibly disable it, and use the wired instead? If so, take the card out of the computer completely. If you need the wireless, purchase a Windows 7 compatible card.

Is your computer a mini tower, or is it full sized? If mini, be sure to purchase a low-profile card.

...Summary of the dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Jan 16 19:07:20.318 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:26.972
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+2e297 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_athrx+2e297
SystemProductName = Inspiron 560  
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
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 Help! Mah Windows 7 aint starting BSOD error




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