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Windows 7: Problem Event Name: BlueScreen

28 Jan 2010   #1

windows 7
 
 
Problem Event Name: BlueScreen

hello there ... i've been having a problem with my lenovo t500 after i installed windows seven. my computer's screen would just turn black and the wireless light would turn off , and i cant do anything other than forcing it to turn of by holding the power button ... this sudden black out would happen once or twice everyday, and when i turn on my computer again i would get a message saying windows has recovered form an unexpected shutdown and with the following problem details :
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 4105

Additional information about the problem:
BCCode: d1
BCP1: FFFFFA8404FB800E
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800556AAD7
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012810-43945-01.dmp
C:\Users\kareem\AppData\Local\Temp\WER-62806-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



! .... i dont know if its a hardware or software problem .. although i recently bought this laptop and it was brand new .
if anyone can help me solve this problem i would appreciate it a lot , coz i dont knw wat to do .

thanks
toxicano

My System SpecsSystem Spec
.

28 Jan 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by toxicano View Post
hello there ... i've been having a problem with my lenovo t500 after i installed windows seven. my computer's screen would just turn black and the wireless light would turn off , and i cant do anything other than forcing it to turn of by holding the power button ... this sudden black out would happen once or twice everyday, and when i turn on my computer again i would get a message saying windows has recovered form an unexpected shutdown and with the following problem details :
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 4105

Additional information about the problem:
BCCode: d1
BCP1: FFFFFA8404FB800E
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800556AAD7
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012810-43945-01.dmp
C:\Users\kareem\AppData\Local\Temp\WER-62806-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



! .... i dont know if its a hardware or software problem .. although i recently bought this laptop and it was brand new .
if anyone can help me solve this problem i would appreciate it a lot , coz i dont knw wat to do .

thanks
toxicano

Hi and welcome

we really need the original dmp file. us these to find and upload it to us. http://www.sevenforums.com/crash-loc...d-problem.html

Thsnkd

Ken J+
My System SpecsSystem Spec
29 Jan 2010   #3

windows 7
 
 
my original dmp file.

this is the files u asked for ... thank you for replying.
toxicano
My System SpecsSystem Spec
.


30 Jan 2010   #4
Microsoft MVP

 
 

The dump files blame NETw5v64.sys - a component of your Intel Wireless Driver package.

Please:
- Download the latest wireless driver for your 64 bit Windows 7 system at the Intel Download Center: http://downloadcenter.intel.com/Default.aspx
- Uninstall the current Intel wireless drivers from your system
- Install the freshly downloaded drivers
- Monitor for further BSOD's

Also, please remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall/remove:
Quote:
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- some driver links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:
Code:
Tppwr64v.sys Wed Oct 18 04:40:21 2006 - ThinkPad Pwr Mgmt Port Driver
ibmpmdrv.sys Thu May 31 05:51:31 2007 - ThinkPad Power Management Driver
smiifx64.sys Mon May 12 05:01:13 2008 - SMI Driver for Lenovo system
e1y60x64.sys Mon Aug 18 17:45:05 2008 - Intel(R) 82567LM Gigabit Network Connection
VSTAZL6.SYS  Wed Oct 15 20:53:42 2008 -  SoftK56 Modem Driver by Conexant Systems, Inc (www.conexant.com)
VSTCNXT6.SYS Wed Oct 15 20:52:22 2008 -  SoftK56 Modem Driver by Conexant Systems, Inc (www.conexant.com)
VSTDPV6.SYS  Wed Oct 15 20:57:45 2008 -  SoftK56 Modem Driver by Conexant Systems, Inc (www.conexant.com)
Here's a summary of the last BSOD:
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Jan 29 20:47:11.827 2010 (GMT-5)
System Uptime: 0 days 0:25:16.119
BugCheck D1, {fffffa84051e000e, 2, 0, fffff88005503ad7}
*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
Probably caused by : netw5v64.sys ( netw5v64+faad7 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
My System SpecsSystem Spec
30 Jan 2010   #5

 

Did you install drivers from the lenovo site? Everything should work perfectly if you reinstall windows, then get the chipset driver, matrix storage controller, and fingerprint reader software from lenovo BEFORE updating from microsoft (check my system specs)
My System SpecsSystem Spec
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