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Windows 7: Blue Screen


30 Jan 2010   #1

windows 7 64bit
 
 
Blue Screen

I recently built my first HTPC system. It tends to crash while playing picture/audio files and I receive the following error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80082B04E0
BCP2: FFFFF88003E46CB0
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\012810-27375-01.dmp
C:\Users\ecooper\AppData\Local\Temp\WER-49843-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I'm not sure if this has anything to do with it but my photo drive was added to the system from a WindowsXP 32 bit system and I am now running Windows7 64bit OS.

I just received an error message that this drive is reporting errors but the crashes were happening prior to receiving the hard disk error.



Thanks in advance for any heelp you can provide.


My System SpecsSystem Spec
.

30 Jan 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ecoops View Post
I recently built my first HTPC system. It tends to crash while playing picture/audio files and I receive the following error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80082B04E0
BCP2: FFFFF88003E46CB0
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\012810-27375-01.dmp
C:\Users\ecooper\AppData\Local\Temp\WER-49843-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I'm not sure if this has anything to do with it but my photo drive was added to the system from a WindowsXP 32 bit system and I am now running Windows7 64bit OS.

I just received an error message that this drive is reporting errors but the crashes were happening prior to receiving the hard disk error.



Thanks in advance for any heelp you can provide.

Hi and welcome

the good news, all these dmps are caused by one thing, your video driver.

I would uninstall the driver, download a fresh copy and install it

run a system file check
type cmd in search>right click and run as admin>sfc /scannow\
Code:
012510-20593-01.dmp    1/25/2010 9:02:54 PM        0x00000116    fffffa80`079834e0    fffff880`03e4bcb0    00000000`00000000    00000000`0000000d    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder\012510-20593-01.dmp    4    15    7600    
012810-27375-01.dmp    1/28/2010 5:39:30 PM        0x00000116    fffffa80`082b04e0    fffff880`03e46cb0    00000000`00000000    00000000`0000000d    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder\012810-27375-01.dmp    4    15    7600    
122409-15500-01.dmp    12/24/2009 6:30:32 PM        0x00000116    fffffa80`07814010    fffff880`03e26cb0    00000000`00000000    00000000`0000000d    dxgkrnl.sys    dxgkrnl.sys+5ccbc                    x64        C:\Users\K\Desktop\New folder\122409-15500-01.dmp    4    15    7600    
122409-16500-01.dmp    12/24/2009 11:46:40 PM        0x00000116    fffffa80`082274e0    fffff880`03e40cb0    00000000`00000000    00000000`0000000d    dxgkrnl.sys    dxgkrnl.sys+5ccbc                    x64        C:\Users\K\Desktop\New folder\122409-16500-01.dmp    4    15    7600    
122409-17453-01.dmp    12/24/2009 3:19:04 PM        0x00000116    fffffa80`0ad9d010    fffff880`03e3dcb0    00000000`00000000    00000000`0000000d    dxgkrnl.sys    dxgkrnl.sys+5ccbc                    x64        C:\Users\K\Desktop\New folder\122409-17453-01.dmp    4    15    7600    
122409-17453-02.dmp    12/24/2009 8:28:26 PM        0x00000116    fffffa80`0724a190    fffff880`0402dcb0    00000000`00000000    00000000`0000000d    dxgkrnl.sys    dxgkrnl.sys+5ccbc                    x64        C:\Users\K\Desktop\New folder\122409-17453-02.dmp    4    15    7600    
122409-17468-01.dmp    12/24/2009 8:23:52 PM        0x00000116    fffffa80`07819010    fffff880`03032cb0    00000000`00000000    00000000`0000000d    dxgkrnl.sys    dxgkrnl.sys+5ccbc                    x64        C:\Users\K\Desktop\New folder\122409-17468-01.dmp    4    15    7600    
122409-17921-01.dmp    12/24/2009 9:30:16 PM        0x00000116    fffffa80`074154e0    fffff880`03e36cb0    00000000`00000000    00000000`0000000d    dxgkrnl.sys    dxgkrnl.sys+5ccbc                    x64        C:\Users\K\Desktop\New folder\122409-17921-01.dmp    4    15    7600    
123009-17937-01.dmp    12/30/2009 4:32:30 PM        0x00000116    fffffa80`07292010    fffff880`03e3bcb0    00000000`00000000    00000000`0000000d    dxgkrnl.sys    dxgkrnl.sys+5cef8                    x64        C:\Users\K\Desktop\New folder\123009-17937-01.dmp    4    15    7600
My System SpecsSystem Spec
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 Blue Screen




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