Random BSODs - Help appreciated


  1. Posts : 6
    Vista
       #1

    Random BSODs - Help appreciated


    I have been having several reboots when I am not at my machine. No idea why since I wasn't doing anything at the time. I come to my machine, see that it has rebooted, check the Event Viewer and see the Bugcheck error. Can't find a rhyme or reason when scanning the Events.


    Here are my last 4 minidumps (all the files in the folder). I'm running Windows 7 x64 on a Dell XPS 420 (stock, no tweaking). I put Win 7 on it from Vista32 by installing onto a new HD, clean install, new drivers if available (since I had Vista x86 before)
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Linthorn said:
    I have been having several reboots when I am not at my machine. No idea why since I wasn't doing anything at the time. I come to my machine, see that it has rebooted, check the Event Viewer and see the Bugcheck error. Can't find a rhyme or reason when scanning the Events.


    Here are my last 4 minidumps (all the files in the folder). I'm running Windows 7 x64 on a Dell XPS 420 (stock, no tweaking). I put Win 7 on it from Vista32 by installing onto a new HD, clean install, new drivers if available (since I had Vista x86 before)
    Hi and welcome
    These crashes were caused by you network driver e1e6032e.sys

    I would download and install a fresh copy
    I would also run a system file check
    type cmd in search>right click and run as admin>sfc /scannow

    good luck

    Ken



    Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

    Code:
    013010-23119-01.dmp    1/30/2010 4:24:32 AM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71ed0                    x64        C:\Users\K\Desktop\013010-23119-01.dmp    2    15    7600    
    013010-18142-01.dmp    1/30/2010 7:33:28 PM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71ed0                    x64        C:\Users\K\Desktop\013010-18142-01.dmp    2    15    7600    
    020110-20436-01.dmp    2/1/2010 10:07:24 AM    KMODE_EXCEPTION_NOT_HANDLED    0x0000001e    00000000`00000000    00000000`00000000    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71ed0                    x64        C:\Users\K\Desktop\020110-20436-01.dmp    2    15    7600    
    020110-17472-01.dmp    2/1/2010 10:46:28 AM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    fffffab7`cc1d97a8    00000000`00000002    00000000`00000000    fffff880`03f64ca8    e1e6032e.sys    e1e6032e.sys+6ca8                    x64        C:\Users\K\Desktop\020110-17472-01.dmp    2    15    7600
      My Computer


  3. Posts : 6
    Vista
    Thread Starter
       #3

    Hi and welcome
    These crashes were caused by you network driver e1e6032e.sys

    I would download and install a fresh copy
    I would also run a system file check
    type cmd in search>right click and run as admin>sfc /scannow
    I'm amazed you could tell this! OK, where would I get a fresh network driver? Is this a Microsoft driver or a network card driver?
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    Linthorn said:
    Hi and welcome
    These crashes were caused by you network driver e1e6032e.sys

    I would download and install a fresh copy
    I would also run a system file check
    type cmd in search>right click and run as admin>sfc /scannow
    I'm amazed you could tell this! OK, where would I get a fresh network driver? Is this a Microsoft driver or a network card driver?

    Sorry I forgot to post the anaysis. check the highlitghted bits. for you netowrk adapter you can uninstall yours and let win 7 re-install, but just in case I would download one jst in case


    Ken

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\020110-17472-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02c0e000 PsLoadedModuleList = 0xfffff800`02e4be50
    Debug session time: Mon Feb  1 10:44:44.707 2010 (GMT-5)
    System Uptime: 0 days 0:37:44.299
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................
    Loading User Symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {fffffab7cc1d97a8, 2, 0, fffff88003f64ca8}
    
    Unable to load image \SystemRoot\system32\DRIVERS\e1e6032e.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for e1e6032e.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1e6032e.sys
    Probably caused by : e1e6032e.sys ( e1e6032e+6ca8 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: fffffab7cc1d97a8, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88003f64ca8, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002eb60e0
     fffffab7cc1d97a8 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    e1e6032e+6ca8
    fffff880`03f64ca8 498b4210        mov     rax,qword ptr [r10+10h]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff80000b9c8e0 -- (.trap 0xfffff80000b9c8e0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=00000037c7c7c790 rbx=0000000000000000 rcx=fffffa800455d000
    rdx=0000000000028063 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88003f64ca8 rsp=fffff80000b9ca70 rbp=fffffa80043ba000
     r8=0000000000000001  r9=0000000000000001 r10=fffffab7cc1d9798
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    e1e6032e+0x6ca8:
    fffff880`03f64ca8 498b4210        mov     rax,qword ptr [r10+10h] ds:fffffab7`cc1d97a8=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002c7f469 to fffff80002c7ff00
    
    STACK_TEXT:  
    fffff800`00b9c798 fffff800`02c7f469 : 00000000`0000000a fffffab7`cc1d97a8 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff800`00b9c7a0 fffff800`02c7e0e0 : 00000000`00000004 fffffa80`04279028 00000000`00000004 fffffa80`033066a8 : nt!KiBugCheckDispatch+0x69
    fffff800`00b9c8e0 fffff880`03f64ca8 : 00000000`00000000 fffffa80`04251800 00000000`00000000 fffffa80`04251c00 : nt!KiPageFault+0x260
    fffff800`00b9ca70 00000000`00000000 : fffffa80`04251800 00000000`00000000 fffffa80`04251c00 fffffa80`00000001 : e1e6032e+0x6ca8
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    e1e6032e+6ca8
    fffff880`03f64ca8 498b4210        mov     rax,qword ptr [r10+10h]
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  e1e6032e+6ca8
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: e1e6032e
    
    IMAGE_NAME:  e1e6032e.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  49c923b3
    
    FAILURE_BUCKET_ID:  X64_0xD1_e1e6032e+6ca8
    
    BUCKET_ID:  X64_0xD1_e1e6032e+6ca8
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 6
    Vista
    Thread Starter
       #5

    sfc looks fine:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>sfc /scannow
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    Linthorn said:
    sfc looks fine:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>sfc /scannow
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.

    And the network driver? if you can go into device manager and find out if you dont know. You could also dxdiag ins search


    Ken
      My Computer


  7. Posts : 6
    Vista
    Thread Starter
       #7

    zigzag3143 said:
    Sorry I forgot to post the anaysis. check the highlitghted bits. for you netowrk adapter you can uninstall yours and let win 7 re-install, but just in case I would download one jst in case
    I'll try that. Did you look at the other dmp files as well? I looked and they seemed different, but I can't tell.
      My Computer


  8. Posts : 6
    Vista
    Thread Starter
       #8

    Updated the driver. We'll see what happens overnight. Thanks!
      My Computer


  9. Posts : 28,845
    Win 8 Release candidate 8400
       #9

    Linthorn said:
    I have been having several reboots when I am not at my machine. No idea why since I wasn't doing anything at the time. I come to my machine, see that it has rebooted, check the Event Viewer and see the Bugcheck error. Can't find a rhyme or reason when scanning the Events.


    Here are my last 4 minidumps (all the files in the folder). I'm running Windows 7 x64 on a Dell XPS 420 (stock, no tweaking). I put Win 7 on it from Vista32 by installing onto a new HD, clean install, new drivers if available (since I had Vista x86 before)
    here are the other three for you. They are all the same just figured you should see it so you can be sure

    KEn

    Code:
    Loading Dump File [C:\Users\K\Desktop\013010-18142-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02c4a000 PsLoadedModuleList = 0xfffff800`02e87e50
    Debug session time: Sat Jan 30 19:31:11.430 2010 (GMT-5)
    System Uptime: 0 days 15:07:07.022
    Loading Kernel Symbols
    ..............................
    Unable to load image \SystemRoot\system32\DRIVERS\e1e6032e.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for e1e6032e.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1e6032e.sys
    Probably caused by : e1e6032e.sys ( e1e6032e+6e51 )
    Code:
    Unable to load image \SystemRoot\system32\DRIVERS\e1e6032e.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for e1e6032e.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1e6032e.sys
    Probably caused by : e1e6032e.sys ( e1e6032e+6ca8 )
    Code:
    Unable to load image \SystemRoot\system32\DRIVERS\e1e6032e.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for e1e6032e.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1e6032e.sys
    Probably caused by : e1e6032e.sys ( e1e6032e+6ee1 )
      My Computer


  10. Posts : 6
    Vista
    Thread Starter
       #10

    Thanks. Nice to have it narrowed down.
      My Computer


 

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