Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: The desktop icon mystery

02 Feb 2010   #1
wetibbe

Windows 7
 
 
The desktop icon mystery

Here's the problem, after a brief explanation:

I bought a new HP computer this month with Windows 7 installed. Worked fine.

I installed Quicken 2007, worked OK.

I had an HP Pocket Media Drive connected 75 GB worked fine.

Quicken sent me a letter telling me that in April they would no longer support 2007 and I should upgrade. I did. Bought the new software on line for $29 and change. Worked fine.

But I have a second computer. I contacted Quicken Tech Support yesterday on the chat line and they gave me a download copied to CD for my backup computer. I installed it and worked fine.

This morning all of my desk top icons has the big W Microsoft Word. I have 19 desk top icons. 18 were the big W. The 19Th was it's original and it got me on line. The other 18 icons opened Microsoft Word word processing.

I phoned HP tech support and got a pleasant, well intentioned female in Hyderabad, India. After Mickey Mousing around for 1 1/2 hours we went no-where. I thanked her politely and wished her a good day.

I use a Microsoft wireless keyboard which has a button that when pressed puts me on line to my home page MSN. COM. Works fine, gets me on line.

I have Norton security, Ran scans and found nothing.

Ran Windows 7 compatibility and it came up negative, no issues.

I can't exactly tell you what I did but by perusing various options and opening various windows I did find a listing of all files and clicked the Quicken QW file and it opened ! Later it would not open.

When clicking around I cannot open any desk top icons now. But my Microsoft keyboard with the little house still gets me on line ?

When I go to "All Programs" and click the Quicken it will not open.

Not to confuse the issue but I bought a second HP Pocket Media Drive 250 GB and connected it 2 days ago. Then backed up all files. Now I get messages referring me to the K drive. I don't have a K drive. The Pocket Media is a J drive ???

My little Indian tech support companion said it was an issue of resetting something. But I haven't figured out yet where to go.

So far as I know I do not have a hardware issue. I do not have a virus *( maybe ). And I presume that I simply have some problem with some settings which I haven't as yet located.

I'll wait for your able comments with thanks.


Bill Tibbe


My System SpecsSystem Spec
.
02 Feb 2010   #2
Agent Zach

Windows® 7 Home Premium SP1 [x64]
 
 

What WERE the shortcuts on the desktop that "morphed" into Microsoft Word files?
My System SpecsSystem Spec
02 Feb 2010   #3
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Maybe this thread might help similar problem different software http://www.sevenforums.com/crashes-d...tml#post451439

Good Luck,
Captain
My System SpecsSystem Spec
.

02 Feb 2010   #4
wetibbe

Windows 7
 
 

Hey Guys:

I re-phoned HP tech support and again got Hyderabad
They remediated the problem
My System SpecsSystem Spec
02 Feb 2010   #5
tbernstein

 
 

HOW!
My System SpecsSystem Spec
02 Feb 2010   #6
wetibbe

Windows 7
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Maybe this thread might help similar problem different software http://www.sevenforums.com/crashes-d...tml#post451439

Good Luck,
Captain
I phoned Hp tech support again and was on the phone for 1 hour.

Don't ask what happened, I am clueless. All that I know is that I tried system restore on my own and it did NOT respond in Windows 7. However by manouvering with HP tech support we made it happen . We reset all to 01-31-2010 and the desk top icons all came back and worked

Bill Tibbe
My System SpecsSystem Spec
02 Feb 2010   #7
Agent Zach

Windows® 7 Home Premium SP1 [x64]
 
 

Quote:
Note to self:

There are now 32 days in January. LOL
*Sure it's just a typo, but thought I'd make a "funny" out of it. *

Glad to see that you have successfully fixed the issue.
My System SpecsSystem Spec
03 Feb 2010   #8
wetibbe

Windows 7
 
 
More info.m

This morning I booted up and everything is normaL.

Checked my E-mail and HP had sent this:

Windows 7 Stops Responding or Becomes Very Slow After Connecting to the Internet HP Pavilion p6207c Desktop PC - HP Customer Care (United States - English)

Since I see many posts here with the blue screen BSOD I decided to post it. Hope it helps someone.
My System SpecsSystem Spec
04 Feb 2010   #9
wetibbe

Windows 7
 
 
Hey Guys more info.

Just to inform my computer colleagues, today I received two phone calls and one E-mail from HP concerning my problem. They are all over this with exceptional determination.

Sorry friends but I must explain that I buy ONLY HP products exclusively. This may sound like a sales spiel but it is not.

Over many years HP as treated me in an absolutely commendable, honest way and I have been honest with them. I give them a #10 in every respect.
My System SpecsSystem Spec
Reply

 The desktop icon mystery




Thread Tools




Similar help and support threads
Thread Forum
Mystery dialog boxes on desktop
Over the last few weeks blank dialog boxes pop up on my desktop. They can only be dismissed by clicking on one or other of the buttons. The close box (top right) does nothing. Bitdefender and Malwarebytes show my system clean but I worry something is not right with this. I have attached a...
General Discussion
mystery yellow exclamation error on desktop
hello wise ones. I recently installed a fresh copy of Windows 7 on a lady's laptop, put back her personal files from her external drive, and gave it back to her with everything appearing as it ought. However, since she has had it back, each time she boots up, she gets a yellow triangle with...
General Discussion
PDF ICON MYSTERY ISSUE . . Desktop
On my win 7sp1 64 bit OS's DESKTOP, if I put either a shortcut to a PDF file or the file itself, after about a week the icon will lose its color and be difficult to discern, but it still works as an icon. If the PDF icon (shortcut to the file or file itself) is in a FOLDER on the DESKTOP (or...
General Discussion
Update KB2667402 Remote Desktop Mystery
I also posted this in the networking forum because it affects remote desktop, hope that's ok... I'm wondering if someone has time to help investigate or can duplicate a strange experience I've had recently with Remote Desktop in Windows 7 Ultimate x64. Here's my story... I have a small...
Windows Updates & Activation
Remote Desktop Conspiracy/Mystery
Greetings, this is my first post here. I'm wondering if someone has time to help investigate or can duplicate a strange experience I've had recently with Remote Desktop in Windows 7 Ultimate x64. Here's my story... I have a small home network set up and regularly rdp from my Windows XP sp3...
Network & Sharing
White 'File' icon showing over top of normal desktop icon
Really weird, see attachment.. Tried resetting the icon cache. It's like this on all of my desktop icons.. any ideas?
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 02:35.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App