Here's the problem, after a brief explanation:
I bought a new HP computer this month with Windows 7 installed. Worked fine.
I installed Quicken 2007, worked OK.
I had an HP Pocket Media Drive connected 75 GB worked fine.
Quicken sent me a letter telling me that in April they would no longer support 2007 and I should upgrade. I did. Bought the new software on line for $29 and change. Worked fine.
But I have a second computer. I contacted Quicken Tech Support yesterday on the chat line and they gave me a download copied to CD for my backup computer. I installed it and worked fine.
This morning all of my desk top icons has the big W Microsoft Word. I have 19 desk top icons. 18 were the big W. The 19Th was it's original and it got me on line. The other 18 icons opened Microsoft Word word processing.
I phoned HP tech support and got a pleasant, well intentioned female in Hyderabad, India. After Mickey Mousing around for 1 1/2 hours we went no-where. I thanked her politely and wished her a good day.
I use a Microsoft wireless keyboard which has a button that when pressed puts me on line to my home page MSN. COM. Works fine, gets me on line.
I have Norton security, Ran scans and found nothing.
Ran Windows 7 compatibility and it came up negative, no issues.
I can't exactly tell you what I did but by perusing various options and opening various windows I did find a listing of all files and clicked the Quicken QW file and it opened ! Later it would not open.
When clicking around I cannot open any desk top icons now. But my Microsoft keyboard with the little house still gets me on line ?
When I go to "All Programs" and click the Quicken it will not open.
Not to confuse the issue but I bought a second HP Pocket Media Drive 250 GB and connected it 2 days ago. Then backed up all files. Now I get messages referring me to the K drive. I don't have a K drive. The Pocket Media is a J drive ???
My little Indian tech support companion said it was an issue of resetting something. But I haven't figured out yet where to go.
So far as I know I do not have a hardware issue. I do not have a virus *( maybe ). And I presume that I simply have some problem with some settings which I haven't as yet located.
I'll wait for your able comments with thanks.