Windows 7: The desktop icon mystery

Here's the problem, after a brief explanation:

I bought a new HP computer this month with Windows 7 installed. Worked fine.

I installed Quicken 2007, worked OK.

I had an HP Pocket Media Drive connected 75 GB worked fine.

Quicken sent me a letter telling me that in April they would no longer support 2007 and I should upgrade. I did. Bought the new software on line for $29 and change. Worked fine.

But I have a second computer. I contacted Quicken Tech Support yesterday on the chat line and they gave me a download copied to CD for my backup computer. I installed it and worked fine.

This morning all of my desk top icons has the big W Microsoft Word. I have 19 desk top icons. 18 were the big W. The 19Th was it's original and it got me on line. The other 18 icons opened Microsoft Word word processing.

I phoned HP tech support and got a pleasant, well intentioned female in Hyderabad, India. After Mickey Mousing around for 1 1/2 hours we went no-where. I thanked her politely and wished her a good day.

I use a Microsoft wireless keyboard which has a button that when pressed puts me on line to my home page MSN. COM. Works fine, gets me on line.

I have Norton security, Ran scans and found nothing.

Ran Windows 7 compatibility and it came up negative, no issues.

I can't exactly tell you what I did but by perusing various options and opening various windows I did find a listing of all files and clicked the Quicken QW file and it opened ! Later it would not open.

When clicking around I cannot open any desk top icons now. But my Microsoft keyboard with the little house still gets me on line ?

When I go to "All Programs" and click the Quicken it will not open.

Not to confuse the issue but I bought a second HP Pocket Media Drive 250 GB and connected it 2 days ago. Then backed up all files. Now I get messages referring me to the K drive. I don't have a K drive. The Pocket Media is a J drive ???

My little Indian tech support companion said it was an issue of resetting something. But I haven't figured out yet where to go.

So far as I know I do not have a hardware issue. I do not have a virus *( maybe ). And I presume that I simply have some problem with some settings which I haven't as yet located.

I'll wait for your able comments with thanks.


Bill Tibbe

What WERE the shortcuts on the desktop that "morphed" into Microsoft Word files?

Maybe this thread might help similar problem different software http://www.sevenforums.com/crashes-d...tml#post451439

Good Luck,
Captain

Hey Guys:

I re-phoned HP tech support and again got Hyderabad
They remediated the problem

HOW!

I phoned Hp tech support again and was on the phone for 1 hour.

Don't ask what happened, I am clueless. All that I know is that I tried system restore on my own and it did NOT respond in Windows 7. However by manouvering with HP tech support we made it happen . We reset all to 01-31-2010 and the desk top icons all came back and worked

Bill Tibbe

*Sure it's just a typo, but thought I'd make a "funny" out of it. *

Glad to see that you have successfully fixed the issue.

This morning I booted up and everything is normaL.

Checked my E-mail and HP had sent this:

Windows 7 Stops Responding or Becomes Very Slow After Connecting to the Internet HP Pavilion p6207c Desktop PC - HP Customer Care (United States - English)

Since I see many posts here with the blue screen BSOD I decided to post it. Hope it helps someone.

Just to inform my computer colleagues, today I received two phone calls and one E-mail from HP concerning my problem. They are all over this with exceptional determination.

Sorry friends but I must explain that I buy ONLY HP products exclusively. This may sound like a sales spiel but it is not.

Over many years HP as treated me in an absolutely commendable, honest way and I have been honest with them. I give them a #10 in every respect.