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Windows 7: Window 7 Blue screen


03 Feb 2010   #1

windows 7
 
 
Window 7 Blue screen

Hi I am a newbie so hope I am following forum rules!

I have last night and today got various blue screens and wondered if anyone would be able to shed any light on what they mean or what I may be can do to rectify the problem (if there is anything I can do).

below is the message I get when the computer restarts, I have also attached a winrar of the copy of the minidump file, which I hope I have done correctly.

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 2057 Additional information about the problem: BCCode: d1 BCP1: 0000004F BCP2: 00000002 BCP3: 00000000 BCP4: 9318B7C4 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\020310-29920-01.dmp C:\Users\powerc\AppData\Local\Temp\WER-65458-0.sysdata.xml Read our privacy statement online: Windows 7 Privacy Highlights - Microsoft Windows If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

I would really appreicate some help and thank you in advance for any advice given.

Carrie-anne

My System SpecsSystem Spec
.

03 Feb 2010   #2

Win7 Ultimate X64
 
 

Hello and welcome to SF

You have a mixture of two error codes in the dumps
0x9F BSOD Index
0xD1 BSOD Index

This is almost certainly a driver issue, most dumps are blaming the driver sys163u.sys, i would start with updating this driver, i believe this driver is related to a usb wireless stick

Also the driver rtnicxp.sys 31/03/08 is also quite old and could do with updating, this is a realtek networking driver

Post back your results and we can take this further if required
My System SpecsSystem Spec
03 Feb 2010   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by powerc54 View Post
Hi I am a newbie so hope I am following forum rules!

I have last night and today got various blue screens and wondered if anyone would be able to shed any light on what they mean or what I may be can do to rectify the problem (if there is anything I can do).

below is the message I get when the computer restarts, I have also attached a winrar of the copy of the minidump file, which I hope I have done correctly.

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 2057 Additional information about the problem: BCCode: d1 BCP1: 0000004F BCP2: 00000002 BCP3: 00000000 BCP4: 9318B7C4 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\020310-29920-01.dmp C:\Users\powerc\AppData\Local\Temp\WER-65458-0.sysdata.xml Read our privacy statement online: Windows 7 Privacy Highlights - Microsoft Windows If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

I would really appreicate some help and thank you in advance for any advice given.

Carrie-anne

Hi Carrie-anne and welcome

This is pretty straight forward. All of these were caused by the same thing which is good because we can really sure that it is th sus163u.sys. This is a file of the Trendnet and it seems the latest driver crashes windows. Yours is dated 3 years ago and needs to be updated

You need to download a new driver and install it. I found one I think will work here. http://www.opendrivers/ EDIT LINK IS BROKEN GO TO TRENDNET INSTEAD. THANKS PAULY

If not you can go to trendnet and get their newest driver and that should cure it.

Let me know if it does not

Good Luck

Ken






Code:
012010-21684-01.dmp    1/20/2010 9:14:18 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x0000004f    0x00000002    0x00000000    0x8ef827c4    sis163u.sys    sis163u.sys+177c4                    32-bit        C:\Users\K\Desktop\minidump\012010-21684-01.dmp    2    15    7600    
020210-22932-01.dmp    2/2/2010 10:45:44 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x0000004f    0x00000002    0x00000000    0x894277c4    sis163u.sys    sis163u.sys+177c4                    32-bit        C:\Users\K\Desktop\minidump\020210-22932-01.dmp    2    15    7600    
020210-37533-01.dmp    2/2/2010 10:33:10 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x0000004f    0x00000002    0x00000000    0xb13057c4    sis163u.sys    sis163u.sys+177c4                    32-bit        C:\Users\K\Desktop\minidump\020210-37533-01.dmp    2    15    7600    
020310-18111-01.dmp    2/3/2010 4:57:47 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x0000004f    0x00000002    0x00000000    0x8f7aa7c4    sis163u.sys    sis163u.sys+177c4                    32-bit        C:\Users\K\Desktop\minidump\020310-18111-01.dmp    2    15    7600    
020310-19796-01.dmp    2/3/2010 3:51:30 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x0000004f    0x00000002    0x00000000    0x820177c4    sis163u.sys    sis163u.sys+177c4                    32-bit        C:\Users\K\Desktop\minidump\020310-19796-01.dmp    2    15    7600    
020310-23556-01.dmp    2/3/2010 4:04:48 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x0000004f    0x00000002    0x00000000    0x8fd857c4    sis163u.sys    sis163u.sys+177c4                    32-bit        C:\Users\K\Desktop\minidump\020310-23556-01.dmp    2    15    7600    
020310-23914-01.dmp    2/3/2010 12:16:00 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x0000004f    0x00000002    0x00000000    0x8f9cd7c4    sis163u.sys    sis163u.sys+177c4                    32-bit        C:\Users\K\Desktop\minidump\020310-23914-01.dmp    2    15    7600    
020310-25365-01.dmp    2/3/2010 12:12:47 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x0000004f    0x00000002    0x00000000    0xac3767c4    sis163u.sys    sis163u.sys+177c4                    32-bit        C:\Users\K\Desktop\minidump\020310-25365-01.dmp    2    15    7600    
020310-29920-01.dmp    2/3/2010 5:30:02 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    0x0000004f    0x00000002    0x00000000    0x9318b7c4    sis163u.sys    sis163u.sys+177c4                    32-bit        C:\Users\K\Desktop\minidump\020310-29920-01.dmp    2    15    7600
Code:
secdrv.SYS        0x960bb000    0x960c5000    0x0000a000    0x45080528    9/13/2006 8:18:32 AM                        
sis163u.sys    sis163u.sys+177c4    0x8fd6e000    0x8fda3600    0x00035600    0x463ebdbb    5/7/2007 12:48:43 AM                        
Rtnicxp.sys        0x8e3e0000    0x8e3f1000    0x00011000    0x47f07971    3/31/2008 12:41:05 AM
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\minidump\020310-19796-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82804000 PsLoadedModuleList = 0x8294c810
Debug session time: Wed Feb  3 10:50:28.264 2010 (GMT-5)
System Uptime: 0 days 3:34:56.589
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {4f, 2, 0, 820177c4}

Unable to load image \SystemRoot\system32\DRIVERS\sis163u.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sis163u.sys
*** ERROR: Module load completed but symbols could not be loaded for sis163u.sys
Probably caused by : sis163u.sys ( sis163u+177c4 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000004f, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 820177c4, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 8296c718
Unable to read MiSystemVaType memory at 8294c160
 0000004f 

CURRENT_IRQL:  2

FAULTING_IP: 
sis163u+177c4
820177c4 8b434f          mov     eax,dword ptr [ebx+4Fh]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  807b0c4c -- (.trap 0xffffffff807b0c4c)
ErrCode = 00000000
eax=00000000 ebx=00000000 ecx=85d564c8 edx=00000000 esi=8621b00c edi=8569f000
eip=820177c4 esp=807b0cc0 ebp=807b0cd4 iopl=0         nv up ei ng nz ac pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010296
sis163u+0x177c4:
820177c4 8b434f          mov     eax,dword ptr [ebx+4Fh] ds:0023:0000004f=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 820177c4 to 8284a7eb

STACK_TEXT:  
807b0c4c 820177c4 badb0d00 00000000 820171e4 nt!KiTrap0E+0x2cf
WARNING: Stack unwind information not available. Following frames may be wrong.
807b0cd4 82017b33 00000000 0021b00c 8621b00c sis163u+0x177c4
807b0cec 820235e6 8569f000 8621b00c 8621b00c sis163u+0x17b33
807b0d0c 8200193d 0069f000 0000060c 40000100 sis163u+0x235e6
807b0d2c 820027b4 00000076 00000000 00000000 sis163u+0x193d
807b0d50 82a1266d 85d56000 a000f229 00000000 sis163u+0x27b4
807b0d90 828c40d9 820024c4 85d56000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
sis163u+177c4
820177c4 8b434f          mov     eax,dword ptr [ebx+4Fh]

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  sis163u+177c4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: sis163u

IMAGE_NAME:  sis163u.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  463ebdbb

FAILURE_BUCKET_ID:  0xD1_sis163u+177c4

BUCKET_ID:  0xD1_sis163u+177c4

Followup: MachineOwner
---------
My System SpecsSystem Spec
.


03 Feb 2010   #4

windows 7
 
 
window 7 blue screen

Thank you both for your replies.

I am pretty novice when it actually comes to the workings of the computer so really didn't have a clue where to go to get those two drivers updated or what i should be looking for so I ended up downloading Driver Genius and it scanned my drivers and actually come up with the realtak/trak? one and another one, I have updated those drivers and at the moment, fingers x'd it has worked.

So thanks again for steering me in the right direction, hopefully I won't have this problem again, but definately bookmarked the website for any future questions.

Carrie-anne
My System SpecsSystem Spec
Reply

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