Blank screen when starting windows


  1. Posts : 1
    Windows Seven
       #1

    Blank screen when starting windows


    The problem started a few days ago where I start up my laptop and it will do one of two things, either come up with a black screen with nothing on it (sometimes just the cursor) or stay on the 'Welcome' screen for ages pretending it's loading.

    It gets past the booting screens, just the Windows part of things is where it has trouble, i've had a Blue Screen come up once and i've added the error message below. I've also attached the .dmp file that it mentions in the message if anybody could look at this.

    Im using 32 bit Windows Seven and have just added an extra gig of ram, unsure if this is anything to do with it. When I removed this extra RAM the problem persisted.

    I would really appreciate it if anybody could help me out as it's getting frustrating.

    Thanks a lot, Chris


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: C0000006
    BCP2: 82EF2E5C
    BCP3: 8E83BA2C
    BCP4: 8E83B610
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\013110-40435-01.dmp
    C:\Users\Cjmoore\AppData\Local\Temp\WER-542212-0.sysdata.xml

    Read our privacy statement online:
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    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
      My Computer


  2. Posts : 6,885
    Windows 7 Ultimate x64, Mint 9
       #2

    Chris, it is very possible the RAM module is bad, and messing something up, though it is interesting it persisted after removal.

    Lets try running MemTest with each RAM module:

    Also, hit start and go to command prompt (right click, run as admin) and type: Check your RAM

    sfc /scannow

    ~Lordbob
      My Computer


 

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