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Windows 7: Need help with BSOD Windows 7 x64

05 Feb 2010   #1

Windows 7 x64
Need help with BSOD Windows 7 x64

Hi guys, I need some help with a BSOD error. I was wondering if someone could take a look at it. Last time I got this error, I was only using MSN with Video Call and Internet Explorer. Thanks a lot for your help!

Specs of the laptop:
Gateway NV5329h
AMD Turion II X2 M500
ATI Mobility Radeon 4570 512mb

This is error message and I've included my dmp file. Thanks again!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 4105
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: 0000000000000000
BCP3: FFFFF88007D2C0A0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:

My System SpecsSystem Spec
05 Feb 2010   #2

Win7 Ultimate X64

Only one dump file please post more if you have them

Dump reports error 0x3b BSOD Index have a look here for a bit more info/causes, i would start by running memtest Memtest86+ - Advanced Memory Diagnostic Tool to check ram for errors recommend minimum of 5 passes (this will take a long time) and run a HDD diagnostic check HD Diagnostic

Your gfx drivers are over 6 months old i would update them also

Also run a system file check to verify integrity of files
Start>cmd.exe>right click run as admin>type sfc /scannow

You also have some other older drivers on your system i would look into updating them if poss, especially the oldest two
SSPORT.sys 11/08/2005
mdmxsdk.sys 19/06/2006
CAX_CNXT.sys 13/02/2009
CAXHWAZL.sys 13/02/2009
CAX_DPV.sys 13/02/2009
NTIDrvr.sys 25/03/2009
DKbFltr.sys 26/03/2009
usbfilter.sys 03/04/2009
UBHelper.sys 27/04/2009
amdsata.sys 28/04/2009
dump_amdsata.sys 28/04/2009
amdxata.sys 28/04/2009
XAudio64.sys 29/04/2009

If your not sure how google the drivers find out what hardware/software/program they belong to and then check manufacturers www for updates

Hope this helps, post back your results
My System SpecsSystem Spec
05 Feb 2010   #3

Windows 7 x64

Thank you very much for your help! I will try your suggestions and post back if the problem persists.
My System SpecsSystem Spec


 Need help with BSOD Windows 7 x64

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