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Windows 7: Random shutdown w/ unsuccessful reboot

06 Feb 2010   #1

Windows 7 32-bit
 
 
Random shutdown w/ unsuccessful reboot

While I see there are plenty of Random Restart threads already, I haven't found one with my exact case and have yet to find any answers.

My system randomly tries to restart, always when idle, and usually in the middle of the night. Because of this, I'm not sure if a BSOD is occurring, which I've only witnessed once since upgrading to Windows 7.

I will wake up to find my computer frozen on the black "Starting Windows" screen, where only the text is visible, without the animated windows logo above. I restart, and Windows starts to go through its repair diagnosis, which has never found an issue and I usually just cancel (I cannot select "start windows normally" before this since my bluetooth keyboard isn't registering keystrokes at this point). This restarts my computer again, and this time I get past the black "Starting Windows" screen. The blue startup screen starts to configure updates, fails, reverts changes, and restarts once more. This time my system boots up normally.

This used to be an occasional occurrence (but without the update attempt and extra restart), and now happens every night. Every Windows 7 update attempt has failed in this way since 1/28.

I have Windows 7 32-bit, upgraded from XP
Intel Q6600 2.4ghz
4gb ram
ATI Radeon HD 4650 1gb

Any help would be GREATLY appreciated. Thanks

My System SpecsSystem Spec
06 Feb 2010   #2

Windows 7 Professional x64
 
 

Welcome!

Could you please follow these steps to upload you dmp files? Is this normal?

If you can't find those files, let us know, and we will work on a different solution.

Thanks,
~JK
My System SpecsSystem Spec
06 Feb 2010   #3

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Is you time & date in your Bios & in Windows 7 insync with windows time server?
My System SpecsSystem Spec
.


06 Feb 2010   #4

Windows 7 32-bit
 
 

I'm sorry Jonathan but what steps are those? The link seems to be unrelated. Do I simply zip my files in Windows/minidump and attach it here?

And yes, my time is set to sync with the windows time server.
My System SpecsSystem Spec
06 Feb 2010   #5

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by nonillogical View Post
I'm sorry Jonathan but what steps are those? The link seems to be unrelated. Do I simply zip my files in Windows/minidump and attach it here?

And yes, my time is set to sync with the windows time server.
Yes, just upload those files in a zip folder.
My System SpecsSystem Spec
06 Feb 2010   #6

Windows 7 32-bit
 
 

Here you go. Thanks for the help.
My System SpecsSystem Spec
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 Random shutdown w/ unsuccessful reboot





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