BSOD Locale ID: 2057

Christanj · 07 Feb 2010

Hello, recently I have been getting the BSOD practically everytime I start up my Laptop (Acer Extensa 5620). I was therefore wondering whether anyone could provide any guidance, I have attached two of the .dmp files in zip format and the problem reports are here:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 7a
BCP1: C05A50D0
BCP2: C0000185
BCP3: 694438C0
BCP4: B4A1A000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020710-45209-01.dmp
C:\Users\Chris\AppData\Local\Temp\WER-19640447-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 7a
BCP1: C04AB528
BCP2: C0000185
BCP3: 48F538C0
BCP4: 956A5FC8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020710-40326-01.dmp
C:\Users\Chris\AppData\Local\Temp\WER-126282-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Any help in this matter would be GREATLY appreciate. Thank you in advance for your time,
CG

zigzag3143 · 07 Feb 2010

Christanj said:

Hello, recently I have been getting the BSOD practically everytime I start up my Laptop (Acer Extensa 5620). I was therefore wondering whether anyone could provide any guidance, I have attached two of the .dmp files in zip format and the problem reports are here:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 7a
BCP1: C05A50D0
BCP2: C0000185
BCP3: 694438C0
BCP4: B4A1A000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020710-45209-01.dmp
C:\Users\Chris\AppData\Local\Temp\WER-19640447-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 7a
BCP1: C04AB528
BCP2: C0000185
BCP3: 48F538C0
BCP4: 956A5FC8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020710-40326-01.dmp
C:\Users\Chris\AppData\Local\Temp\WER-126282-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Any help in this matter would be GREATLY appreciate. Thank you in advance for your time,
CG

Hi and welcome

Pretty straight forward. your video driver in both.

I would download and install a fresh copy and run a system file check
to run tyoe cmd in search>right click and run as admin>sfc /scannow

If you are overclocking stop

Let us know the results

Ken

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\020710-40326-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82a0e000 PsLoadedModuleList = 0x82b56810
Debug session time: Sun Feb  7 04:08:21.632 2010 (GMT-5)
System Uptime: 0 days 6:24:00.645
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
...............
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: c04ab528, lock type that was held (value 1,2,3, or PTE address)
Arg2: c0000185, error status (normally i/o status code)
Arg3: 48f538c0, current process (virtual address for lock type 3, or PTE)
Arg4: 956a5fc8, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for cdd.dll
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll

ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c0000185

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

TRAP_FRAME:  8964368c -- (.trap 0xffffffff8964368c)
ErrCode = 00000000
eax=956a5fc8 ebx=86ba9000 ecx=000100f3 edx=000100f4 esi=82a55008 edi=86ba9fa8
eip=82a5503d esp=89643700 ebp=86ba9fa8 iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
nt!ExpInterlockedPopEntrySListFault:
82a5503d 8b18            mov     ebx,dword ptr [eax]  ds:0023:956a5fc8=cbcbcbcb
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82ac260a to 82aead10

STACK_TEXT:  
896434e4 82ac260a 0000007a c04ab528 c0000185 nt!KeBugCheckEx+0x1e
89643558 82aba0d5 8a61d12c 896435b0 82b42300 nt!MiWaitForInPageComplete+0x2fd
896435ec 82a95e3f 82b42300 956a5fc8 8a61d098 nt!MiIssueHardFault+0x3b2
89643674 82a545f8 00000000 956a5fc8 00000000 nt!MmAccessFault+0x2656
89643674 82a5503d 00000000 956a5fc8 00000000 nt!KiTrap0E+0xdc
89643708 931604ee 8516d1b0 8516d07e 8bac6f70 nt!ExpInterlockedPopEntrySListFault
WARNING: Stack unwind information not available. Following frames may be wrong.
896437b0 93165ff7 8964396c 00000000 00000000 dxgkrnl+0x1d4ee
89643800 9ec29197 00000000 8964396c 00000000 dxgkrnl+0x22ff7
89643ab4 9ec27e90 00000010 00000000 8addcfe0 cdd+0x9197
89643acc 9ec250eb 00000000 00000000 95017d48 cdd+0x7e90
89643d50 82c1c66d ff7b1010 9726231c 00000000 cdd+0x50eb
89643d90 82ace0d9 9ec24934 ff7b1010 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgkrnl+1d4ee
931604ee ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  dxgkrnl+1d4ee

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgkrnl

IMAGE_NAME:  dxgkrnl.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ac54de1

FAILURE_BUCKET_ID:  0x7a_c0000185_VRF_dxgkrnl+1d4ee

BUCKET_ID:  0x7a_c0000185_VRF_dxgkrnl+1d4ee

Followup: MachineOwner
---------

Christanj · 08 Feb 2010

Thanks alot Ken, sorry for the delay in replying, I am currently running the sfc /scannow right now, will post the results as soon as available. One thing that can be said is that the PC is still not running correctly.

Stevy22 · 08 Feb 2010

sfc scan now will not do anything, its not software related problem, its Hardware

ickymay · 08 Feb 2010

both minidumps show KERNEL_DATA_INPAGE_ERROR 0x0000007a

I suggest for now make sure your bios is up to date and check you have all the latest drivers from the acer support site

also theres also some outdated drivers here

mdmxsdk.sys 0xb157b000 0xb157e180 0x00003180 0x449716a3 19/06/2006 21:26:59
xaudio.sys 0xb2af2000 0xb2afa000 0x00008000 0x44d3e8ad 05/08/2006 00:39:09
HSX_CNXT.sys 0x9a439000 0x9a4ed000 0x000b4000 0x45366d81 18/10/2006 18:08:01
HSXHWAZL.sys 0x99ea6000 0x99ee3000 0x0003d000 0x45366d8b 18/10/2006 18:08:11
HSX_DPV.sys 0x99ee3000 0x99fe6000 0x00103000 0x45366dd2 18/10/2006 18:09:22
tifm21.sys 0x94450000 0x9449c000 0x0004c000 0x4638510f 02/05/2007 08:51:27

try google them and update or remove them ?

Christanj · 08 Feb 2010

Thanks for the advice, will get onto updating all the drivers now? Is it safe to update the bios?

ickymay · 08 Feb 2010

Christanj said:

Thanks for the advice, will get onto updating all the drivers now? Is it safe to update the bios?

as always keep a backup of your critical data but with todays technology and awareness for the need to update the bios all of the motherboard manufacturers produce bios update programs that work under windows with problems becoming rarer :)

you should find one on the Acer website .........

Christanj · 11 Feb 2010

Hey just an update, if anyone is still following this. Have tried to update the after downloading it from the acer website I had no luck. The laptop will only run properly in safe mode. If I boot up the system 'regularly' it is extremely slow, gets hot and then will just blue screen if left for too long. I have updated the video card drivers and still no luck. Beginning to contemplate reformatting but really dont want to. Any ideas would be gratefully received.

zigzag3143 · 11 Feb 2010

Christanj said:

Hey just an update, if anyone is still following this. Have tried to update the after downloading it from the acer website I had no luck. The laptop will only run properly in safe mode. If I boot up the system 'regularly' it is extremely slow, gets hot and then will just blue screen if left for too long. I have updated the video card drivers and still no luck. Beginning to contemplate reformatting but really dont want to. Any ideas would be gratefully received.

something is putting a high load on the cpu. right click taskbar and run task manager go to the process tab and look for the app that is.

Ken

ickymay · 12 Feb 2010

Christanj said:

Hey just an update, if anyone is still following this. Have tried to update the after downloading it from the acer website I had no luck.
Any ideas would be gratefully received.

not sure what this means, where was the error, did you try more than once ?

you definitely need to update your system , and if you reinstall you will still have to do this

as ken suggested have a look in device manager and find that resource hog