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Windows 7: BSOD upon start-up, mini-dump attached


07 Feb 2010   #1

Windows 7
 
 
BSOD upon start-up, mini-dump attached

Hello,

This is my first post, so if I forgot to do something or did it incorrectly, feel free to let me know.

I bought an HP Pavillion last August, and it came with Windows Vista, and the promise that I would get a free upgrade to Windows 7 when it came out. After going through a fair amount of headaches and red-tape, I finally got my upgrade disc. I upgraded my OS last Monday. I was given instructions to remove anti-virus software (which was preventing installation), and I was also told that iTunes and my keyboard may cause issues upon upgrade. I figured this just meant that they might not perform as well, so I ignored it and continued with the upgrade.

The first time I booted up Windows 7, I got a BSOD within seconds after my desktop loaded completely. Sometimes I will get a few minutes (one time, I even got about an hour or so) before the BSOD hits. I was able to uninstall iTunes, and run Blue Screen Viewer. Blue Screen Viewer told me that it was likely that my ntoskrnl.exe was causing the problem. After researching ntoskrnl.exe, I found out that it is sometimes caused by keyboard driver issues, but I can't be sure that is the problem.

If anyone thinks it will help, I can post the exact text of my BSOD. However, since I was unsure if I needed to do so, I opted to include the mini-dump files for now. I can also say that the BSOD always includes the text "SYSTEM_SERVICE_EXCEPTION."

I would like to resolve this problem without losing my current data (I was foolish and didn't back it up), and without needing to restore my system to Vista and have to upgrade all over again. If anyone can help me resolve this problem, I would be extremely grateful. Thanks!


My System SpecsSystem Spec
.

07 Feb 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by cobbljock View Post
Hello,

This is my first post, so if I forgot to do something or did it incorrectly, feel free to let me know.

I bought an HP Pavillion last August, and it came with Windows Vista, and the promise that I would get a free upgrade to Windows 7 when it came out. After going through a fair amount of headaches and red-tape, I finally got my upgrade disc. I upgraded my OS last Monday. I was given instructions to remove anti-virus software (which was preventing installation), and I was also told that iTunes and my keyboard may cause issues upon upgrade. I figured this just meant that they might not perform as well, so I ignored it and continued with the upgrade.

The first time I booted up Windows 7, I got a BSOD within seconds after my desktop loaded completely. Sometimes I will get a few minutes (one time, I even got about an hour or so) before the BSOD hits. I was able to uninstall iTunes, and run Blue Screen Viewer. Blue Screen Viewer told me that it was likely that my ntoskrnl.exe was causing the problem. After researching ntoskrnl.exe, I found out that it is sometimes caused by keyboard driver issues, but I can't be sure that is the problem.

If anyone thinks it will help, I can post the exact text of my BSOD. However, since I was unsure if I needed to do so, I opted to include the mini-dump files for now. I can also say that the BSOD always includes the text "SYSTEM_SERVICE_EXCEPTION."

I would like to resolve this problem without losing my current data (I was foolish and didn't back it up), and without needing to restore my system to Vista and have to upgrade all over again. If anyone can help me resolve this problem, I would be extremely grateful. Thanks!
Hi and welcome

You do have a bunch of them. System_Service_exceptions can be caused by drivers, memory, or hardware.

We should start by testing the memory.
download memtestx86 and run it for 5 passes. It willl take a long time.

You should also run a system file check
type cmd in search>right click and run as admin>sfc /scannow

Let us know the results

Ken

Code:
020210-32541-01.dmp    2/2/2010 12:46:54 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`09084190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020210-32541-01.dmp    2    15    7600    
020210-33228-01.dmp    2/2/2010 12:49:20 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`05d39190    00000000`00000000    ataport.SYS    ataport.SYS+be92                    x64        C:\Users\K\Desktop\New folder (3)\020210-33228-01.dmp    2    15    7600    
020210-33353-01.dmp    2/2/2010 12:39:46 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`03ae7190    00000000`00000000    ataport.SYS    ataport.SYS+be92                    x64        C:\Users\K\Desktop\New folder (3)\020210-33353-01.dmp    2    15    7600    
020210-33789-01.dmp    2/2/2010 12:52:16 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`03bc4190    00000000`00000000    ataport.SYS    ataport.SYS+be92                    x64        C:\Users\K\Desktop\New folder (3)\020210-33789-01.dmp    2    15    7600    
020210-34663-01.dmp    2/2/2010 12:36:42 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`07baa190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020210-34663-01.dmp    2    15    7600    
020210-35537-01.dmp    2/2/2010 12:32:56 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`073d0190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020210-35537-01.dmp    2    15    7600    
020210-36020-01.dmp    2/2/2010 1:03:18 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`0933e190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020210-36020-01.dmp    2    15    7600    
020210-36644-01.dmp    2/2/2010 12:29:30 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`03951190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020210-36644-01.dmp    2    15    7600    
020210-37627-01.dmp    2/2/2010 1:12:02 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`069f50d0    00000000`00000000    fvevol.sys    fvevol.sys+12ca                    x64        C:\Users\K\Desktop\New folder (3)\020210-37627-01.dmp    2    15    7600    
020210-40934-01.dmp    2/2/2010 1:17:32 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`07ff1190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020210-40934-01.dmp    2    15    7600    
020210-42541-01.dmp    2/2/2010 5:10:50 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`038e6190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020210-42541-01.dmp    2    15    7600    
020210-42978-01.dmp    2/2/2010 5:52:56 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`096fa190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020210-42978-01.dmp    2    15    7600    
020210-43212-01.dmp    2/2/2010 5:24:52 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`0a24b190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020210-43212-01.dmp    2    15    7600    
020210-45942-01.dmp    2/2/2010 1:44:06 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`0637a190    00000000`00000000    volmgr.sys    volmgr.sys+112c                    x64        C:\Users\K\Desktop\New folder (3)\020210-45942-01.dmp    2    15    7600    
020210-46223-01.dmp    2/2/2010 1:29:14 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`08f24190    00000000`00000000    volmgr.sys    volmgr.sys+112c                    x64        C:\Users\K\Desktop\New folder (3)\020210-46223-01.dmp    2    15    7600    
020210-46769-01.dmp    2/2/2010 1:55:08 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`06de4190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020210-46769-01.dmp    2    15    7600    
020210-49140-01.dmp    2/2/2010 2:14:18 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`038db190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020210-49140-01.dmp    2    15    7600    
020210-50341-01.dmp    2/2/2010 2:33:48 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`06f26190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020210-50341-01.dmp    2    15    7600    
020210-51511-01.dmp    2/2/2010 1:25:08 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`08b13190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020210-51511-01.dmp    2    15    7600    
020310-32526-01.dmp    2/3/2010 3:12:42 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`06342190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-32526-01.dmp    2    15    7600    
020310-33041-01.dmp    2/3/2010 4:28:12 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`090d2190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-33041-01.dmp    2    15    7600    
020310-33462-01.dmp    2/3/2010 3:48:46 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`09288190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-33462-01.dmp    2    15    7600    
020310-33509-01.dmp    2/3/2010 3:26:26 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`09323190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-33509-01.dmp    2    15    7600    
020310-33883-01.dmp    2/3/2010 3:34:10 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`0929f190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-33883-01.dmp    2    15    7600    
020310-33945-02.dmp    2/3/2010 5:12:42 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`095ff190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-33945-02.dmp    2    15    7600    
020310-34273-01.dmp    2/3/2010 4:33:14 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`0899c190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-34273-01.dmp    2    15    7600    
020310-34523-01.dmp    2/3/2010 5:36:40 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`08f68190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-34523-01.dmp    2    15    7600    
020310-34601-01.dmp    2/3/2010 5:29:22 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`07084190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-34601-01.dmp    2    15    7600    
020310-34663-01.dmp    2/3/2010 4:39:48 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`092e2190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-34663-01.dmp    2    15    7600    
020310-34881-01.dmp    2/3/2010 5:04:18 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`0472d190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-34881-01.dmp    2    15    7600    
020310-35022-01.dmp    2/3/2010 5:21:56 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`035a5190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-35022-01.dmp    2    15    7600    
020310-35037-01.dmp    2/3/2010 4:14:56 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`06bfc190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-35037-01.dmp    2    15    7600    
020310-35084-01.dmp    2/3/2010 4:47:38 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`095d1190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-35084-01.dmp    2    15    7600    
020310-35100-01.dmp    2/3/2010 5:33:12 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`07b21190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-35100-01.dmp    2    15    7600    
020310-35162-01.dmp    2/3/2010 5:00:16 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`06225190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-35162-01.dmp    2    15    7600    
020310-35193-01.dmp    2/3/2010 5:25:48 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`039ed190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-35193-01.dmp    2    15    7600    
020310-35256-01.dmp    2/3/2010 5:18:00 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`08e4b190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-35256-01.dmp    2    15    7600    
020310-35817-01.dmp    2/3/2010 4:43:46 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`0932b190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-35817-01.dmp    2    15    7600    
020310-36769-01.dmp    2/3/2010 4:55:02 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`09975190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-36769-01.dmp    2    15    7600    
020310-44163-01.dmp    2/3/2010 12:13:22 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`099d0190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-44163-01.dmp    2    15    7600    
020310-44288-01.dmp    2/3/2010 1:13:04 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`0950b190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-44288-01.dmp    2    15    7600    
020310-46893-01.dmp    2/3/2010 2:42:50 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`09a3c190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020310-46893-01.dmp    2    15    7600    
020410-34289-01.dmp    2/4/2010 2:13:28 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`094da190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020410-34289-01.dmp    2    15    7600    
020410-35069-01.dmp    2/4/2010 2:06:02 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`07774190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020410-35069-01.dmp    2    15    7600    
020410-35209-01.dmp    2/4/2010 2:09:36 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`0795c190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020410-35209-01.dmp    2    15    7600    
020410-36270-01.dmp    2/4/2010 5:23:58 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`06326190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020410-36270-01.dmp    2    15    7600    
020410-36831-01.dmp    2/4/2010 5:19:52 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`09520190    00000000`00000000    ataport.SYS    ataport.SYS+7922                    x64        C:\Users\K\Desktop\New folder (3)\020410-36831-01.dmp    2    15    7600    
020610-35303-01.dmp    2/6/2010 12:47:02 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`0709f190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020610-35303-01.dmp    2    15    7600    
020610-36067-01.dmp    2/6/2010 12:09:14 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`06355190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020610-36067-01.dmp    2    15    7600    
020610-36395-01.dmp    2/6/2010 10:21:12 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c000001d    fffff880`00000000    fffff880`0919e190    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder (3)\020610-36395-01.dmp    2    15    7600
[IMG]file:///C:/Users/K/AppData/Local/Temp/moz-screenshot-3.png[/IMG]
My System SpecsSystem Spec
07 Feb 2010   #3
Microsoft MVP

 
 

ntoskrnl.exe is the kernel (core) of the Windows Operating System. If you're having Blue Screens that point at it, it's most likely that something else is causing the problem. If it was ntoskrnl.exe that was to blame, you'd most likely be having many more problems other than the occasional BSOD.

Try booting into Safe Mode (tap F8 repeatedly just before the Windows splash screen shows up).
Then see if you can backup your stuff from there.

No BSOD errors on 5 Feb - did you do something different then?

50 BSOD errors, all are STOP 0x3B, and they blame xxxxx
I'll be back after I run the dump files.....
My System SpecsSystem Spec
.


07 Feb 2010   #4
Microsoft MVP

 
 

Dumps are about 1/2 way done - all blame ntoskrnl.exe.

Try running Driver Verifier according to these directions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
07 Feb 2010   #5
Microsoft MVP

 
 

CORRECTION: All dump files blame ntkrnlmp.exe (it's the multiprocessor version of ntoskrnl.exe) No significant difference about it, I'm just into the details

Also, please remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
Quote:
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- some driver links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:
Code:
000.fcl      Fri Sep 26 09:11:22 2008 - CyberLink FCL Driver or My Book Device Driver by Cyberlink Corp (CyberLink ? PowerDVD sales - Media Suite 8 Multimedia Software).
agrsm64.sys  Fri Nov 21 17:05:20 2008 - Agere Soft Modem
enecir.sys   Thu Sep 04 05:47:58 2008 - ENE Consumer IR Driver for eHome
SynTP.sys    Thu Jul 24 19:10:28 2008 - Synaptics Touchpad driver
Summary of the last BSOD:
Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Feb  6 22:15:24.895 2010 (GMT-5)
System Uptime: 0 days 0:04:28.830
BugCheck 3B, {c000001d, fffff88000000000, fffff8800919e190, 0}
Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+64 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
My System SpecsSystem Spec
07 Feb 2010   #6

Windows 7
 
 

Well, thanks to both of you for such speedy and helpful replies. I attempted to try your suggestions, but the problem I run into when trying your troubleshooting steps is that I just don't get enough time to follow your steps before I get the BSOD. Safe Mode also gives me a BSOD just as fast as regular mode (I should have mentioned that in the first place, sorry). Basically, the only thing I am able to run is Safe Mode with Command Prompt. Could either of you outline a way to do your suggestions through the command prompt only?

I suppose I do always have the option of doing a system restore back to my original Vista, and then trying to re-upgrade my system to Windows 7; however, if at all possible, I'd like to avoid that, just so I don't lose personal files and programs/plug-ins I installed before upgrading.

@usasma: I believe I didn't get any BSOD mini-dumps on Friday (2/5) because I didn't even bother to turn on my computer; I was hoping if I let it sit for a day, it might miraculously give me more than 2 minutes before the BSOD. I'm not positive that I didn't have it on at all on 2/5, but I am fairly certain that that is why there are no mini-dump-logs.
My System SpecsSystem Spec
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 BSOD upon start-up, mini-dump attached




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