Unexpected Crashes. Unable to shut down,detect drivers


  1. jonathan920
    Posts : 6
    Windows 7 Premium x64
       New #1

    Unexpected Crashes. Unable to shut down,detect drivers


    Laptop is facing unexpected crashes. Can someone help me solve it?
    Sometimes when i play game it crashes.
    Unable to shutdown so i force shut down.
    crash with no reason when using msn ( happened once)

    After using it for 4 hours or so. I shut down. No problems. But when i switch on my computer 3-4 hours later , it cant detect drivers so i have to restart . But unable to restart because it cant shut down. this always happens.

    What should i do?

    Computer face 2 crashes on the first day i used the laptop which is 20/1/2010 but today was bad. 7 force shut down due to crashes and unable to shut down.

    Different type of error codes

    + System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2010-02-07T13:24:27.118823900Z

    EventRecordID 23608

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer Jon-PC

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0



    NEXT ~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2010-02-07T13:15:59.778819800Z

    EventRecordID 23473

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer Jon-PC

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress true
    PowerButtonTimestamp 129100221253806709


    NEXT ~~~~~~~~~~~~~~~~~~~~~~~~

    + System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2010-02-07T01:32:13.076818500Z

    EventRecordID 22215

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer Jon-PC

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 129099798982744611


    next ~~~~~

    + System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2010-02-05T00:57:54.688416100Z

    EventRecordID 20100

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer Jon-PC

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress true
    PowerButtonTimestamp 129098050392616629
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2010-02-03T09:51:08.028420300Z

    EventRecordID 18590

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer Jon-PC

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 74
    BugcheckParameter1 0x75612dd9
    BugcheckParameter2 0x2
    BugcheckParameter3 0x0
    BugcheckParameter4 0xfffff88007cefca0
    SleepInProgress false
    PowerButtonTimestamp 0
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2010-02-02T00:13:56.170418800Z

    EventRecordID 16136

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer Jon-PC

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress true
    PowerButtonTimestamp 129095432012094258
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2010-01-30T12:21:31.560419400Z

    EventRecordID 14216

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer Jon-PC

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 129093276372855023

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2010-01-20T10:32:22.421617400Z

    EventRecordID 2277

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer Jon-PC

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress true
    PowerButtonTimestamp 0

    What should i do?
      My Computer
    Quote Quote

  3. usasma
    Posts : 5,705
    Win7 x64 + x86
       New #2

    Please do this:
    Upload Dump Files:
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service (not RapidShare as the analysts usually can't download from it) - then post the link to it.
    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
      My Computer
    Quote Quote

  4. jonathan920
    Posts : 6
    Windows 7 Premium x64
    Thread Starter
       New #3

    usasma said:
    Please do this:
    Upload Dump Files:
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service (not RapidShare as the analysts usually can't download from it) - then post the link to it.
    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
    my memory dump is 644mb.... you sure you want it? quite impossible to upload too.
      My Computer
    Quote Quote

  6. usasma
    Posts : 5,705
    Win7 x64 + x86
       New #4

    Please follow these instructions:
    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service (not RapidShare as the analysts usually can't download from it) - then post the link to it.
    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
      My Computer
    Quote Quote

 

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