Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: HP DV9000, Win7 64 bit, freezes often - event id 41 & 3

08 Feb 2010   #1

windows 7
HP DV9000, Win7 64 bit, freezes often - event id 41 & 3

Hi guys,

Having a maddening problem here. I'm using a HP DV9000, 2gb of ram, intel centrino duo, nvidia geforce go 7600.

Installed win7 64 bit ultimate (clean install) at start of Jan 2010. No problem at all until about 4 days ago, when the computer would freeze at random times. First the mouse would be sluggish & unresponsive, unable to click on any buttons, then the mouse would lock up entirely. No response to ctrl-alt-del or any other keys, have to to a hard shutdown.

I've looked for c:\windows\minidump to attach, but the directory/file doesn't exist, probably because I don't get as far as a BSOD?

i've tried removing all problems from startup, no improvement. Frustrating, on the verge of kicking this laptop out the door!

Checking event log reveals these items; any help or advice on any further info to provide appreciated!


Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 8/02/2010 10:18:43 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
Computer: Tim-HPNotebook
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="">
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<TimeCreated SystemTime="2010-02-08T11:18:43.429608600Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Security UserID="S-1-5-18" />
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>

Log Name: Microsoft-Windows-Kernel-EventTracing/Admin
Source: Microsoft-Windows-Kernel-EventTracing
Date: 8/02/2010 10:30:54 PM
Event ID: 3
Task Category: Session
Level: Error
Keywords: Session
Computer: Tim-HPNotebook
Session "Microsoft-Windows-Setup" stopped due to the following error: 0xC000000D
Event Xml:
<Event xmlns="">
<Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
<TimeCreated SystemTime="2010-02-08T11:30:54.642831900Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="148" />
<Security UserID="S-1-5-18" />
<Data Name="SessionName">Microsoft-Windows-Setup</Data>
<Data Name="FileName">C:\Windows\Panther\setup.etl</Data>
<Data Name="ErrorCode">3221225485</Data>
<Data Name="LoggingMode">5</Data>

My System SpecsSystem Spec
08 Feb 2010   #2

Same problem....

I am having the same issues and would appreciate some help if anyone has the same problem

2 or 3 times a day my system hangs - by this I mean I get the donut spinning, and even though I can still move the cursor around I cant do anything, most importantly I cant close anything (I can click but nothing happens)

I cant get control manager up either so I am just left with the option of turning it off

I have Windows 7 on a Sony Z laptop - Sony technical support have been unable to help
My System SpecsSystem Spec

 HP DV9000, Win7 64 bit, freezes often - event id 41 & 3

Thread Tools

Similar help and support threads for2: HP DV9000, Win7 64 bit, freezes often - event id 41 & 3
Thread Forum
install win7 on an older HP laptop, dv9000, what is not supported? General Discussion
Freezes with Event ID 9 BSOD Help and Support
Random Computer Freezes With NO Event Log Entries BSOD Help and Support
No error message in the event log, but the computer freezes BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:32 AM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App