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HP DV9000, Win7 64 bit, freezes often - event id 41 & 3
Hi guys,
Having a maddening problem here. I'm using a HP DV9000, 2gb of ram, intel centrino duo, nvidia geforce go 7600.
Installed win7 64 bit ultimate (clean install) at start of Jan 2010. No problem at all until about 4 days ago, when the computer would freeze at random times. First the mouse would be sluggish & unresponsive, unable to click on any buttons, then the mouse would lock up entirely. No response to ctrl-alt-del or any other keys, have to to a hard shutdown.
I've looked for c:\windows\minidump to attach, but the directory/file doesn't exist, probably because I don't get as far as a BSOD?
i've tried removing all problems from startup, no improvement. Frustrating, on the verge of kicking this laptop out the door!
Checking event log reveals these items; any help or advice on any further info to provide appreciated!
Tim
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Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 8/02/2010 10:18:43 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Tim-HPNotebook
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-02-08T11:18:43.429608600Z" />
<EventRecordID>10234</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Tim-HPNotebook</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
Log Name: Microsoft-Windows-Kernel-EventTracing/Admin
Source: Microsoft-Windows-Kernel-EventTracing
Date: 8/02/2010 10:30:54 PM
Event ID: 3
Task Category: Session
Level: Error
Keywords: Session
User: SYSTEM
Computer: Tim-HPNotebook
Description:
Session "Microsoft-Windows-Setup" stopped due to the following error: 0xC000000D
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
<EventID>3</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>14</Opcode>
<Keywords>0x8000000000000010</Keywords>
<TimeCreated SystemTime="2010-02-08T11:30:54.642831900Z" />
<EventRecordID>15</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="148" />
<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
<Computer>Tim-HPNotebook</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="SessionName">Microsoft-Windows-Setup</Data>
<Data Name="FileName">C:\Windows\Panther\setup.etl</Data>
<Data Name="ErrorCode">3221225485</Data>
<Data Name="LoggingMode">5</Data>
</EventData>
</Event>
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