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Windows 7: Blue/Black screen Locale 2057


09 Feb 2010   #1

 
 
Blue/Black screen Locale 2057

I guess this is my last port of call on this one...its driving me nuts now...officially!

Im having some major issues with my new windows 7 pc. Ive got so many black screen of deaths now its untrue. These are happening anywhere from 2 minutes of use and 10 hours of use throughout the day (sometimes 2 or three times a day)

My error is a blue screen but what actually happens is the screen goes completely black and my pc restarts itself. Its like it had a power cut. This is displayed upon restart:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8006B53038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020410-19094-01.dmp
C:\Users\CURTIS\AppData\Local\Temp\WER-35271-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
-----

Each time it happens the same data is displayed but the bit ive highlighted can sometimes change numbers. Same physical problem each time though.

Anyone have an idea what this is? Ive read online and tried the 'prevx' solution to this problem as its quite a common problem it seems. That didnt help my issue though.

Ive included a the memory dump file. Can anyone here help me?

(my system spec is in my profile)

Many thanks

-Kev

My System SpecsSystem Spec
.

09 Feb 2010   #2

 
 

Ive also anti malwared my system a few time using 'malwarebytes'...etc and have full virus protection etc.
My System SpecsSystem Spec
09 Feb 2010   #3

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello, Welcome to SF,

Follow this Doucment http://www.sevenforums.com/crash-loc...-what-try.html

Hope this helps,
Captain
My System SpecsSystem Spec
.


09 Feb 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by PyroMessiah View Post
I guess this is my last port of call on this one...its driving me nuts now...officially!

Im having some major issues with my new windows 7 pc. Ive got so many black screen of deaths now its untrue. These are happening anywhere from 2 minutes of use and 10 hours of use throughout the day (sometimes 2 or three times a day)

My error is a blue screen but what actually happens is the screen goes completely black and my pc restarts itself. Its like it had a power cut. This is displayed upon restart:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8006B53038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020410-19094-01.dmp
C:\Users\CURTIS\AppData\Local\Temp\WER-35271-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
-----

Each time it happens the same data is displayed but the bit ive highlighted can sometimes change numbers. Same physical problem each time though.

Anyone have an idea what this is? Ive read online and tried the 'prevx' solution to this problem as its quite a common problem it seems. That didnt help my issue though.

Ive included a the memory dump file. Can anyone here help me?

(my system spec is in my profile)

Many thanks

-Kev
hi and welcome

Pretty straight forward. Hardware use these to help identify what. http://www.sevenforums.com/crash-loc...-what-try.html

I would start with memory
download and run memtestx86 for 5 passes
run a system file check
type cmd in search>right click and run as admin>sfc /scannow

If you are overclocking stop


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\020410-19094-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a4e000 PsLoadedModuleList = 0xfffff800`02c8be50
Debug session time: Wed Feb  3 20:17:34.877 2010 (GMT-5)
System Uptime: 0 days 0:00:09.937
Loading Kernel Symbols
.................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8006b53038, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006b53038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`033706f0 fffff800`02d08a89 : fffffa80`06b53010 fffffa80`05523b60 fffff8a0`001bca70 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03370c10 fffff800`02bea547 : fffffa80`06b53010 fffff800`02c635f8 fffffa80`05523b60 fffff800`02c635f8 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03370c40 fffff800`02b52b95 : fffff800`02cc5360 fffffa80`06547838 fffff8a0`001bc9e8 fffffa80`05523b60 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03370c80 fffff800`02acd161 : fffff800`02ee4600 fffff800`02b52b70 fffffa80`05523b60 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03370cb0 fffff800`02d63166 : 00000034`00000008 fffffa80`05523b60 00000000`00000080 fffffa80`05507040 : nt!ExpWorkerThread+0x111
fffff880`03370d40 fffff800`02a9e486 : fffff880`0316a180 fffffa80`05523b60 fffff880`031750c0 0000000c`00000008 : nt!PspSystemThreadStartup+0x5a
fffff880`03370d80 00000000`00000000 : fffff880`03371000 fffff880`0336b000 fffff880`03f102a0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

Followup: MachineOwner
---------
My System SpecsSystem Spec
09 Feb 2010   #5

 
 

Thanks ill check it out and let you know.
My System SpecsSystem Spec
09 Feb 2010   #6

 
 

Quote:
If you are overclocking stop
I must say i dont know a thing about overclocking, i got this system custom made less than 2-3 weeks ago. Seemed to run fine before i installed things but the restore point from when they created it has vanished (?). If i try to reinstall the OS will my overclocked stats still be in check?
My System SpecsSystem Spec
09 Feb 2010   #7

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by PyroMessiah View Post
I guess this is my last port of call on this one...its driving me nuts now...officially!

Im having some major issues with my new windows 7 pc. Ive got so many black screen of deaths now its untrue. These are happening anywhere from 2 minutes of use and 10 hours of use throughout the day (sometimes 2 or three times a day)

My error is a blue screen but what actually happens is the screen goes completely black and my pc restarts itself. Its like it had a power cut. This is displayed upon restart:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8006B53038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020410-19094-01.dmp
C:\Users\CURTIS\AppData\Local\Temp\WER-35271-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
-----

Each time it happens the same data is displayed but the bit ive highlighted can sometimes change numbers. Same physical problem each time though.

Anyone have an idea what this is? Ive read online and tried the 'privx' solution to this problem as its quite a common problem it seems. That didnt help my issue though.

Ive included a the memory dump file. Can anyone here help me?

(my system spec is in my profile)

Many thanks

-Kev
not many clues in windows debugger
Quote:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8006b53038, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------


Mini Kernel Dump does not contain unloaded driver list
4: kd> !analyze -show D1
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000000, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory

all your drivers are up to date and it's the NT kernel that's crashing so at this point i would normally believe it to be hardware and the BugCheck of 124, which is related to WHEA (Windows Hardware Error Architecture)

But ......... the fact you get a black screen then bluescreen could suggest a driver conflict between a device and your PCIE graphics card , so display crashes to black screen then times out trying to recover and the NT kernel crashes ?

To debug this you need to be looking in "performance information and tools\advanced" and in event viewer create a custom view and select critical, warning, error and possibly verbose if you feel the need ?

To stress your hardware we need a ram test so please burn to CD (using an ISO burner) & run from boot memtest86+ for at least 3 passes , also move the sticks around to different slots to fully test. No memtest uses ram quite how windows 7 does but this is the closest we can get .........

what AV and firewall do you use plz
My System SpecsSystem Spec
09 Feb 2010   #8

 
 

Eeeek sounds greek to me almost lol. Well im using AVG 2009,CCleaner,Malwarebytes.

If i reinstall the operating system will my pre set overclocked settings disappear?
My System SpecsSystem Spec
10 Feb 2010   #9

win7 ultimate / virtual box
 
 

Quote   Quote: Originally Posted by PyroMessiah View Post
Eeeek sounds greek to me almost lol. Well im using AVG 2009,CCleaner,Malwarebytes.

If i reinstall the operating system will my pre set overclocked settings disappear?
if you are overclocking it will either be software within windows (which you lose if you reinstall) or settings in the BIOS, If your just not sure ask the supplier or look around within windows , you can also reset BIOS to default to stop any preset overclocking ?

whatever you do make sure you have your personal data backed up in case you lose your system and have to reinstall
My System SpecsSystem Spec
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 Blue/Black screen Locale 2057




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