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Windows 7: BSOD 0x0000003b.. having hard time diagnosing


09 Feb 2010   #1

Windows 7 64 Home Premium
 
 
BSOD 0x0000003b.. having hard time diagnosing

hi!

thanks in advance for any support. this problem is driving me bonkers.

im getting a BSOD everytime i hit record in Ableton Live.. i dont know how to read the .dmp files. the 'check for solutions' after restart does nothing. i imagine its a driver issue, though i cant be sure.

does the .dmp file signal any driver issues?

thanks again
nik

My System SpecsSystem Spec
.

09 Feb 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by nikbee View Post
hi!

thanks in advance for any support. this problem is driving me bonkers.

im getting a BSOD everytime i hit record in Ableton Live.. i dont know how to read the .dmp files. the 'check for solutions' after restart does nothing. i imagine its a driver issue, though i cant be sure.

does the .dmp file signal any driver issues?

thanks again
nik
The was caused by your MotuUsb64.sys driver which is almost three years old.

You need to update it
and run a system file check
typ cmd in search>right click and run as admin>sfc /scannow


If you are overclocking STOP


Ken

Code:
020910-22916-01.dmp    2/9/2010 8:31:34 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000046    fffff800`030fd7f8    fffff880`0290cf20    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder\020910-22916-01.dmp    8    15    7600    
020910-23758-01.dmp    2/9/2010 9:22:22 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000046    fffff800`031027f8    fffff880`029a76a0    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder\020910-23758-01.dmp    8    15    7600    
020910-23852-01.dmp    2/9/2010 9:45:42 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000046    fffff800`030f37f8    fffff880`073d46a0    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder\020910-23852-01.dmp    8    15    7600    
020910-25568-01.dmp    2/9/2010 9:08:14 PM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000046    fffff800`030a27f8    fffff880`08ded6a0    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    x64        C:\Users\K\Desktop\New folder\020910-25568-01.dmp    8    15    7600
OLD DRIVERS
Code:
secdrv.SYS        fffff880`071b9000    fffff880`071c4000    0x0000b000    0x4508052e    9/13/2006 8:18:38 AM                        
MotuBus64.sys        fffff880`045e4000    fffff880`045ef000    0x0000b000    0x4512fcf3    9/21/2006 3:58:27 PM                        
MotuUsb64.sys        fffff880`051e9000    fffff880`051ff000    0x00016000    0x459d8b48    1/4/2007 6:18:32 PM                        
motumidi64.sys        fffff880`00de7000    fffff880`00df7000    0x00010000    0x459d8b57    1/4/2007 6:18:47 PM                        
jraid.sys        fffff880`00dcc000    fffff880`00de7000    0x0001b000    0x490fb159    11/3/2008 9:20:09 PM
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder\020910-23852-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`03053000 PsLoadedModuleList = 0xfffff800`03290e50
Debug session time: Tue Feb  9 21:44:04.547 2010 (GMT-5)
System Uptime: 0 days 0:06:10.577
Loading Kernel Symbols
...............................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000046, fffff800030f37f8, fffff880073d46a0, 0}

Unable to load image \SystemRoot\System32\Drivers\MotuUsb64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MotuUsb64.sys
*** ERROR: Module load completed but symbols could not be loaded for MotuUsb64.sys
Probably caused by : MotuUsb64.sys ( MotuUsb64+bbe9 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000046, Exception code that caused the bugcheck
Arg2: fffff800030f37f8, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880073d46a0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000046 - An attempt to release a mutant object was made by a thread that was not the owner of the mutant object.

FAULTING_IP: 
nt!RtlRaiseStatus+18
fffff800`030f37f8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h]

CONTEXT:  fffff880073d46a0 -- (.cxr 0xfffff880073d46a0)
rax=0000000000000000 rbx=00000000c0000046 rcx=fffff880073d46a0
rdx=0000000000000001 rsi=0000000000000001 rdi=fffff8000323de80
rip=fffff800030f37f8 rsp=fffff880073d45e0 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000200 r10=0000000000000000
r11=0000000000000306 r12=0000000000000000 r13=0000000000000000
r14=fffffa80085ae060 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000282
nt!RtlRaiseStatus+0x18:
fffff800`030f37f8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h] ss:0018:fffff880`073d4798=fffff800030f37f8
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  Live 8.1.1.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800030cde20 to fffff800030f37f8

STACK_TEXT:  
fffff880`073d45e0 fffff800`030cde20 : 00000000`00000000 00000000`00000000 fffff8a0`03138f00 fffffa80`07939e30 : nt!RtlRaiseStatus+0x18
fffff880`073d4b80 fffff880`051d8be9 : fffff8a0`00000001 fffffa80`00000001 fffffa80`07b1bc60 fffffa80`08539c00 : nt!KeReleaseMutant+0x260
fffff880`073d4c30 fffff8a0`00000001 : fffffa80`00000001 fffffa80`07b1bc60 fffffa80`08539c00 fffffa80`08ada720 : MotuUsb64+0xbbe9
fffff880`073d4c38 fffffa80`00000001 : fffffa80`07b1bc60 fffffa80`08539c00 fffffa80`08ada720 fffff880`051d6dd0 : 0xfffff8a0`00000001
fffff880`073d4c40 fffffa80`07b1bc60 : fffffa80`08539c00 fffffa80`08ada720 fffff880`051d6dd0 fffffa80`06fbe510 : 0xfffffa80`00000001
fffff880`073d4c48 fffffa80`08539c00 : fffffa80`08ada720 fffff880`051d6dd0 fffffa80`06fbe510 00000000`00000000 : 0xfffffa80`07b1bc60
fffff880`073d4c50 fffffa80`08ada720 : fffff880`051d6dd0 fffffa80`06fbe510 00000000`00000000 00000000`00000001 : 0xfffffa80`08539c00
fffff880`073d4c58 fffff880`051d6dd0 : fffffa80`06fbe510 00000000`00000000 00000000`00000001 fffffa80`08539c10 : 0xfffffa80`08ada720
fffff880`073d4c60 fffffa80`06fbe510 : 00000000`00000000 00000000`00000001 fffffa80`08539c10 fffffa80`07939e30 : MotuUsb64+0x9dd0
fffff880`073d4c68 00000000`00000000 : 00000000`00000001 fffffa80`08539c10 fffffa80`07939e30 fffff880`051d6e3a : 0xfffffa80`06fbe510


FOLLOWUP_IP: 
MotuUsb64+bbe9
fffff880`051d8be9 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  MotuUsb64+bbe9

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: MotuUsb64

IMAGE_NAME:  MotuUsb64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  459d8b48

STACK_COMMAND:  .cxr 0xfffff880073d46a0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_MotuUsb64+bbe9

BUCKET_ID:  X64_0x3B_MotuUsb64+bbe9

Followup: MachineOwner
---------
My System SpecsSystem Spec
09 Feb 2010   #3

Windows 7 64 Home Premium
 
 

wow.. thanks! ive had so many problems with MOTU products. returned 3 interfaces, now this.

the BSOD no longer occurs, though ableton live still crashes.

ableton creates dmp files at crashes also.

does this say anything helpful?
My System SpecsSystem Spec
.


15 Feb 2010   #4

Windows 7 64 Home Premium
 
 
new BSOD 0x00000093

thanks again for last time.

ive been getting a new BSOD, i did system check, everything is normal.

ive attached the DMP from the crash(es). its got to be another driver i imagine.

thanks again!
nik
My System SpecsSystem Spec
18 Feb 2010   #5
Microsoft MVP

 
 

Driver Verifier is enabled (this is a Driver Verifier enabled memory dump). Turn off Driver Verifier ASAP!
It blames tpkd.sys - a component of your InterLok(R) software manufactured by PACE Anti-Piracy, Inc
Welcome to PACE Anti-Piracy

Additionally, your MotuBus64.sys driver is still outdated: Thu Sep 21 13:58:27 2006
Either update the driver to a 2009 or later version - or remove it from your system
My System SpecsSystem Spec
Reply

 BSOD 0x0000003b.. having hard time diagnosing




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