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Windows 7: win 7 64 bit freezing up all the time & blue screen


10 Feb 2010   #1

win 7 64 bit
 
 
win 7 64 bit freezing up all the time & blue screen

Having big problems with win 7 64 bit freeing up all the time, brand new notebook. Freezes up 3-4 times a day just randomly. I tried updating all drivers and bios all good. Somtimes I get blue screen crashes, need help I dont know how to fix??

My System SpecsSystem Spec
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10 Feb 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by animefan2 View Post
Having big problems with win 7 64 bit freeing up all the time, brand new notebook. Freezes up 3-4 times a day just randomly. I tried updating all drivers and bios all good. Somtimes I get blue screen crashes, need help I dont know how to fix??

You can use these to find the crash report and upload it. http://www.sevenforums.com/crash-loc...d-problem.html

Let us know if you need help.

Ken
My System SpecsSystem Spec
10 Feb 2010   #3

win 7 64 bit
 
 

ok there was about 20 of them I jusst put the first 2 in
My System SpecsSystem Spec
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19 Feb 2010   #4

win 7 64 bit
 
 

still need help
My System SpecsSystem Spec
19 Feb 2010   #5

win7 ultimate / virtual box
 
 

one of the dumps was 0xA - Probable Cause "win32k.sys" and the most common causes can be bad device drivers but also can be caused by Incompatible Hardware and Software

your drivers in the crash are indeed all up to date so it might be time to be looking through your performance information and tools\advanced and event viewer for any reported errors ?

also check device manager for any warning symbols against any devices ?

what AV and firewall are you using ?
My System SpecsSystem Spec
20 Feb 2010   #6

win 7 64 bit
 
 

useing avast and spybot, and alot of errors are sidebyside, bugcheck?,volmgr?
My System SpecsSystem Spec
20 Feb 2010   #7

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by animefan2 View Post
ok there was about 20 of them I jusst put the first 2 in
Hello Welcome to SF,

I guess multiple issues are going on. Lets start with basics. If your Overclocking please stop. Make sure your BIOS has the latest firmware. If you using any Antivirus or Firewall uninstall it and see whether that make any difference. win32k.sys is basically a GUI related driver. So its worth uninstalling the current Display driver and download the driver from vendors website and NOT from Windows update.

Quote:
Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW
Update the Following driver

Code:
mdmxsdk.sys  Tue Jun 20 02:57:26 2006 - Conexant Data Modem
Bugcheck Analysis

Code:
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000f9bdd, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880074eb160, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  LManager.exe
SYMBOL_NAME:  win32k!xxxRealInternalGetMessage+8a5
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: win32k
IMAGE_NAME:  win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e0
STACK_COMMAND:  .cxr 0xfffff880074eb160 ; kb
FAILURE_BUCKET_ID:  X64_0x3B_win32k!xxxRealInternalGetMessage+8a5
BUCKET_ID:  X64_0x3B_win32k!xxxRealInternalGetMessage+8a5
Hope this helps,
Captain
My System SpecsSystem Spec
14 Mar 2010   #8

win 7 64 bit
 
 

still having major problems, iv tryed memory and hd tests and all looks good, how do I update that driver it doesnt show up in the device manager? I can figure this out Im getting like 4 bsod a day and 1 or 2 freeze up need help. Uninstalling firewall and anti virus did not work either
My System SpecsSystem Spec
15 Mar 2010   #9

win 7 64 bit
 
 

heres more dumps need help
My System SpecsSystem Spec
15 Mar 2010   #10

Windows 7 Ultimate (64)
 
 

What kind of Laptop? You said it was new, have you called the manufacture?
My System SpecsSystem Spec
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 win 7 64 bit freezing up all the time & blue screen




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