|11 Feb 2010||#2|
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Her crashes are being caused by her Panda antivirus, and memory corruption. she also has a ton of drivers that a re out of date listed below.
here is what I would do
1-remove the panda AV
2-run a system file check (type cmd in search>right click and run as admin>sfc /scannow
3-download memtestx86 and run for 5 passes
If she is overclocking STOP
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\Dumps\020910-63781-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16385.x86fre.win7_rtm.090713-1255 Machine Name: Kernel base = 0x82a40000 PsLoadedModuleList = 0x82b88810 Debug session time: Tue Feb 9 18:40:41.670 2010 (GMT-5) System Uptime: 1 days 1:31:08.219 Loading Kernel Symbols ............................................................... ................................................................ ............................................... Loading User Symbols Loading unloaded module list .................................. 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* KERNEL_DATA_INPAGE_ERROR (7a) The requested page of kernel data could not be read in. Typically caused by a bad block in the paging file or disk controller error. Also see KERNEL_STACK_INPAGE_ERROR. If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185, it means the disk subsystem has experienced a failure. If the error status is 0xC000009A, then it means the request failed because a filesystem failed to make forward progress. Arguments: Arg1: c0463df8, lock type that was held (value 1,2,3, or PTE address) Arg2: c00000c0, error status (normally i/o status code) Arg3: 711efbe0, current process (virtual address for lock type 3, or PTE) Arg4: 8c7bf000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address) Debugging Details: ------------------ ERROR_CODE: (NTSTATUS) 0xc00000c0 - This device does not exist. BUGCHECK_STR: 0x7a_c00000c0 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 82af460a to 82b1cd10 STACK_TEXT: 8bd4faf4 82af460a 0000007a c0463df8 c00000c0 nt!KeBugCheckEx+0x1e 8bd4fb68 82aec0d5 8838eb2c 8bd4fbc0 82b74540 nt!MiWaitForInPageComplete+0x2fd 8bd4fbfc 82ac7e3f 82b74540 8c7bf000 8838ea98 nt!MiIssueHardFault+0x3b2 8bd4fc80 82a74259 00000001 8c7bf000 00000000 nt!MmAccessFault+0x2656 8bd4fd10 82a73f7a 877cd030 8bd4fd30 00000000 nt!MiInPageSingleKernelStack+0x1cf 8bd4fd44 82acc003 877cd0a4 8bd4fd90 82c4e66d nt!KiInSwapKernelStacks+0x41 8bd4fd50 82c4e66d 00000000 abfc3599 00000000 nt!KeSwapProcessOrStack+0x78 8bd4fd90 82b000d9 82acbf8b 00000000 00000000 nt!PspSystemThreadStartup+0x9e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: kb FOLLOWUP_IP: nt!MiWaitForInPageComplete+2fd 82af460a cc int 3 SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt!MiWaitForInPageComplete+2fd FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc007 IMAGE_NAME: memory_corruption FAILURE_BUCKET_ID: 0x7a_c00000c0_nt!MiWaitForInPageComplete+2fd BUCKET_ID: 0x7a_c00000c0_nt!MiWaitForInPageComplete+2fd Followup: MachineOwner ---------
OLD DRIVERS THAT NEED UPDATING
mdmxsdk.sys 0x95398000 0x9539b100 0x00003100 0x4344688d 10/5/2005 6:58:05 PM HSX_CNXT.sys 0x95100000 0x951b6000 0x000b6000 0x438fa5f5 12/1/2005 8:40:05 PM HSXHWAZL.sys 0x8fcd0000 0x8fd0a000 0x0003a000 0x438fa5fa 12/1/2005 8:40:10 PM HSX_DPV.sys 0x95009000 0x95100000 0x000f7000 0x438fa624 12/1/2005 8:40:52 PM secdrv.SYS 0x98ed5000 0x98edf000 0x0000a000 0x45080528 9/13/2006 8:18:32 AM rixdptsk.sys 0x912ed000 0x9133e000 0x00051000 0x455a6ed7 11/14/2006 8:35:19 PM bcm4sbxp.sys 0x91297000 0x912a8000 0x00011000 0x4562f047 11/21/2006 7:25:43 AM ShlDrv51.sys 0x90000000 0x90008680 0x00008680 0x47cd54d5 3/4/2008 8:55:33 AM fnetmon.SYS 0x953cd000 0x953d0c00 0x00003c00 0x47ebe153 3/27/2008 1:02:59 PM av5flt.sys av5flt.sys+9340 0x98fb7000 0x98fcf080 0x00018080 0x48e5ff79 10/3/2008 6:18:17 AM
|My System Specs|
|12 Feb 2010||#6|
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Your build changed from: 7600.16385.x86fre.win7_rtm.090713-1255
This reflects some sort of Windows Update - maybe an optional update for a specific problem (GDR = General Distribution Release)?
Most significant (IMO) is this:
DISK_HARDWARE_ERROR: There was error with disk hardware
CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.
Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Windows 7) (winlogon for XP).
Copy/paste the results into your next post.
HD Diagnostic (read the details at the link)
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html
Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:
bcm4sbxp.sys Tue Nov 21 07:25:43 2006 - Broadcom 440x 10/100 Integrated Controller - http://www.carrona.org/dvrref.html#b HSX_CNXT.sys Thu Dec 01 20:40:05 2005 - SoftK56 Modem Driver by Conexant Systems - http://www.carrona.org/dvrref.html#h HSX_DPV.sys Thu Dec 01 20:40:52 2005 - SoftK56 Modem Driver by Conexant Systems - http://www.carrona.org/dvrref.html#h HSXHWAZL.sys Thu Dec 01 20:40:10 2005 - SoftK56 Modem Driver by Conexant Systems - http://www.carrona.org/dvrref.html#h mdmxsdk.sys Wed Oct 05 19:58:05 2005 - SoftK56 Modem Driver by Conexant Systems - http://www.carrona.org/dvrref.html#m rixdptsk.sys Tue Nov 14 20:35:19 2006 - Ricoh Memory Card Reader driver - http://www.carrona.org/dvrref.html#r
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe Built by: 7600.16481.x86fre.win7_gdr.091207-1941 Debug session time: Thu Feb 11 19:50:44.941 2010 (GMT-5) System Uptime: 0 days 9:09:36.269 *** WARNING: Unable to verify timestamp for ntkrnlpa.exe *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
|My System Specs|
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