Windows 7: Help BSOD while installing Windows Updates

habs · 11 Feb 2010

I have Windows 7 Ultimate 64-bit.
There's 6 important update from Microsoft:

While my Acer 4736G installing this updates, Windows 7 hank and BSOD with code,
0x0000007E (0xFFFFFFFFC0000002, 0xFFFFF80002CED7F8, 0xFFFFF880031EE400, 0xFFFFF880031EE4A0)

Could you help me with this? I have KIS 2010 & Spyware Doctor installed on my NB.

Here's i attach the .dmp file in zip
For any help and comment, i'm thankful.

habs · 11 Feb 2010

after using BlueScreenView, i actually had several error with the same problem.
I've attach new complete dump file (6 .dmp files) to zip..
Hope you can help me with this. Thanks in advance..

hubris · 11 Feb 2010

hi and welcome.

1.do you have windows 7 dvd ?
2.can you boot into safe mode?

the updates gave a lot of people problems.

cheers.

Capt.Jack Sparrow · 11 Feb 2010

Quote: Originally Posted by habs

I have Windows 7 Ultimate 64-bit.
There's 6 important update from Microsoft:
While my Acer 4736G installing this updates, Windows 7 hank and BSOD with code,
0x0000007E (0xFFFFFFFFC0000002, 0xFFFFF80002CED7F8, 0xFFFFF880031EE400, 0xFFFFF880031EE4A0)

Could you help me with this? I have KIS 2010 & Spyware Doctor installed on my NB.

Here's i attach the .dmp file in zip
For any help and comment, i'm thankful.

Hello habs, Welcome to SF,

I guess the problem with CSFile.sys some product related to Infowatch
uninstall what ever the program it's and see whether that makes any difference. Also reinstall your Display drivers because some of the display related file are not registered properly.

Quote:

Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW

Possible Cause

Code:

Loaded symbol image file: CSFile.sys
Image path  :\SystemRoot\system32\DRIVERS\CSFile.sys
Image name  :CSFile.sys
Timestamp   :Thu Dec 10 13:31:21 2009 (4B20AAD1)
CheckSum    :00015697
ImageSize   :00015000
Translations:0000.04b0 0000.04e4 0409.04b0 0409.04e4

Drivers to be Updated

Code:

win32k.sys   unavailable (00000000)
TSDDD.dll    unavailable (00000000)
cdd.dll      unavailable (00000000)
ATMFD.DLL    unavailable (00000000)
DKbFltr.sys  Thu Oct 19 13:55:36 2006
adfs.SYS     Fri Jun 27 02:22:37 2008

Bugcheck Analysis

Code:

FOLLOWUP_IP: 
CSFile+132b
fffff880`0126532b ??              ???
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  CSFile+132b
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: CSFile
IMAGE_NAME:  CSFile.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4b20aad1
STACK_COMMAND:  .cxr 0xfffff880031ee4a0 ; kb
FAILURE_BUCKET_ID:  X64_0x7E_CSFile+132b
BUCKET_ID:  X64_0x7E_CSFile+132b

Hope this helps,
Captain

habs · 12 Feb 2010

Hi Jack,

Thanks for the friendly welcoming

Well, i have no problem when booting, i only got that BSOD everytime i try to install that 6 updates.
After start again my Windows 7, everything is well. But when i want to install the updates again, BSOD is always appear.

i've run the SFC/SCANNOW and here's the result

Quote:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC/SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

I'll try to uninstall my display drivers and then reinstall it again. Will see if the problem still occurs or not.
also i have no idea with CSfile.sys.
Could you tell me where the exactly CSfile is and what is CSfile related to?

Thanks again Jack

Capt.Jack Sparrow · 12 Feb 2010

Quote: Originally Posted by habs

Hi Jack,

Thanks for the friendly welcoming

Well, i have no problem when booting, i only got that BSOD everytime i try to install that 6 updates.
After start again my Windows 7, everything is well. But when i want to install the updates again, BSOD is always appear.

i've run the SFC/SCANNOW and here's the result

Quote:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC/SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

I'll try to uninstall my display drivers and then reinstall it again. Will see if the problem still occurs or not.
also i have no idea with CSfile.sys.
Could you tell me where the exactly CSfile is and what is CSfile related to?

Thanks again Jack

Your Welcome Mate.
Google didn't help much but just know its related to Products

Good Luck,
Captain

habs · 12 Feb 2010

Thanks Jack,

Will inform you after my final attempt.

habs · 12 Feb 2010

Solved Jack!!!

Thanks mate! The problem caused by my Kaspersky KryptoStorage. Maybe something error with the installer package. I'll report it to Kaspersky as soon as possible.

There's nothing error with Display drivers, but i'll follow your direction to reinstall it as you said that my display drivers ain't registered correctly.

Well thanks again, glad i found this great forum. Thanks Jack!

All windows 7 updates installed successfully.

Capt.Jack Sparrow · 12 Feb 2010

Glad that you got it working

Thank You For Posting Back !!

Good Luck,
Captain

hHariss · 29 Nov 2010

I did exactly what u instructed....and that solved!!! my problem(BSODs) with WINDOWS UPDATE, SYSTEM RESTORE, BACKUP and POWER SAVE MODE..altogehter once...!!! U r great! THANKS!
The problem was faulty installation software Kaspersky KryptoStorage...after i installed it once more and then removed it..uninstalled it completely...problems disappeared. Be careful with uninstalling Kaspersky programs...it seems they dont like we tell them 'Bye'!
Concerning USBs...when u have a problem where they constantly poping up in and out of Devices window (when using mouse or usb internet cable)..and making clickes and noise....use RepairImage software...it solves problems swiftly!

TQ u all.

Windows 7: Help BSOD while installing Windows Updates

Help BSOD while installing Windows Updates problems?