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Windows 7: Crash when scrolling or watching movie


12 Feb 2010   #1

Windows 7 Ultimate 64
 
 
Crash when scrolling or watching movie

Since I have installed Windows 7 64bit on my Sony Vaio VGN-FZ31S, my computer sometimes hangs. It stops doing any reactions and I need to force a reboot:

- when i scroll in PDF files (although it works fine most of the time)
- when I view movies in iTunes (computer usually hangs after a couple of minutes). The error does not occur in windows media player

Any advice how I can get to the ground of this issue are much appreciated.

thanks
Nicolas


My System SpecsSystem Spec
.

12 Feb 2010   #2

 

check eventlogs "eventvwr.msc" check application and system logs check for errors
My System SpecsSystem Spec
12 Feb 2010   #3

Windows 7 Ultimate 64
 
 

The systems console says:

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor ID: 1

The details view of this entry contains further information.

Details:
Source: WHEA-Logger
Event id: 18
level: error
User: LOCAL SERVICE
My System SpecsSystem Spec
.


12 Feb 2010   #4

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by dickreuter View Post
The systems console says:

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor ID: 1

The details view of this entry contains further information.

Details:
Source: WHEA-Logger
Event id: 18
level: error
User: LOCAL SERVICE
Hello, Welcome to SF,

I guess its an with your Memory. Run the Memory Diagnostic

Good Luck,
Captain
My System SpecsSystem Spec
12 Feb 2010   #5

Windows 7 Ultimate 64
 
 

Memory is fine.... Any other advice?
My System SpecsSystem Spec
Reply

 Crash when scrolling or watching movie




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