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Windows 7: windows 7 64bit first blue screen


13 Feb 2010   #1

windows 7 64bit
 
 
windows 7 64bit first blue screen

hi all

this is my first post on this forum.

after having windows 7 64 bit since it was first released ive just had my first blue screen of death.

can anyone shed some light as to what this blue screen means:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 0000000000001097
BCP3: 0000000005110204
BCP4: FFFFF8A00CC4E550
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\021310-17799-01.dmp
C:\Users\KEV\AppData\Local\Temp\WER-54803-0.sysdata.xml
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thanks for any help in in advance

kev

My System SpecsSystem Spec
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13 Feb 2010   #2

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

hi Kevsn, could you please post the dump file in the "crashes and debugging" forum and a member will assist you with your query
My System SpecsSystem Spec
13 Feb 2010   #3

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

Attach the minidump described in the error message to your next post, and someone will analyze it for you.
My System SpecsSystem Spec
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13 Feb 2010   #4

windows 7 64bit
 
 

hi

sorry didnt realise i posted in the wrong section

could someone tell me how i get the mini dump file up on my pc so i can post it

thanks
My System SpecsSystem Spec
13 Feb 2010   #5

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by kevsn View Post
hi

sorry didnt realise i posted in the wrong section

could someone tell me how i get the mini dump file up on my pc so i can post it

thanks
Crash and lockup debug 'How To' - Windows 7 Forums this will give you the information you require
My System SpecsSystem Spec
13 Feb 2010   #6

windows 7 64bit
 
 

==================================================
Dump File : 021310-17799-01.dmp
Crash Time : 13/02/2010 08:33:26
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 00000000`00000007
Parameter 2 : 00000000`00001097
Parameter 3 : 00000000`05110204
Parameter 4 : fffff8a0`0cc4e550
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+aa3f5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\021310-17799-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600


hope this is correct forgive me if its not im still learning
My System SpecsSystem Spec
13 Feb 2010   #7

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

No, this is the file you need:

Full Path : C:\Windows\minidump\021310-17799-01.dmp
My System SpecsSystem Spec
13 Feb 2010   #8

windows 7 64bit
 
 

file is attached hope this is right

thank you


i thinks ive done it wrong ive never had to open these dump files before

after trying to open it it says i dont have permission to open this file. i am the administrator of the pc but still wont allow me. i confused now.lol
My System SpecsSystem Spec
13 Feb 2010   #9
Microsoft MVP

 
 

You need a special program to open them: WinDbg Analysis Report
Do you have more memory dump files in the C:\Windows\Minidump directory? If so, zip them up and upload all of them.

The dump file blames NTFS.SYS - a component of the Windows file system. So we'll try several things:

Please remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:
Quote:
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers. Please pay particular attention to any dated 2007 or earlier:
Code:
adfs.SYS     Thu Jun 26 16:52:37 2008 - Adobe File System Driver - http://www.carrona.org/dvrref.html#a
AnyDVD.sys   Mon May 21 14:57:05 2007 - AnyDVD by SlySoft - http://www.carrona.org/dvrref.html#a
ASACPI.sys   Sun Mar 27 22:30:36 2005 - A sure BSOD maker, this is the Asus ATK0110 ACPI utility driver - http://www.carrona.org/dvrref.html#a
ElbyCDIO.sys Wed Feb 28 15:51:48 2007 - CD/DVD program driver - http://www.carrona.org/dvrref.html#e
ElbyDelay.sys Wed Dec 13 14:14:48 2006 - CD/DVD program driver - http://www.carrona.org/dvrref.html#e
pcouffin.sys Tue Dec 05 09:39:30 2006 - CD/DVD program driver - http://www.carrona.org/dvrref.html#p
Sahdad64.sys Mon Oct 27 23:56:11 2008 - Saitek device driver - http://www.carrona.org/dvrref.html#s
Saibad64.sys Mon Oct 27 23:56:15 2008 - Saitek device driver - http://www.carrona.org/dvrref.html#s
SaibVdAd64.sys Mon Oct 27 23:56:20 2008 - Saitek device driver - http://www.carrona.org/dvrref.html#s
SCDEmu.SYS   Tue Aug 07 11:19:48 2007 - PowerISO Virtual Drive driver - http://www.carrona.org/dvrref.html#s
Then, as this is a memory pool error, please run Driver Verifier according to these directions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
Next, please do this (because of the NTFS.SYS - which suggests involvement of your hard drive(s):
Quote:
CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for all the hard drives on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Windows 7) (winlogon for XP).
Copy/paste the results into your next post.
And then try these:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
My System SpecsSystem Spec
13 Feb 2010   #10

windows 7 64bit
 
 

hi thanks for the reply

thats the only mini dump file i have at the moment

ill try those steps you have posted and post when ive ran them.

thanks very much for the reply its much appreciated.
My System SpecsSystem Spec
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 windows 7 64bit first blue screen




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