Acer 5920g BSOD

zapp0 · 13 Feb 2010

Hi,

I've been having this problem for some time now (more or less since I've installed win7 beta), but it's getting worse.

I get BSODs with different messages, inluding:
- ntfs.sys
- atapi.sys (or something like this)
- there was another one, relating to volume manager... can't remember exactly
- lots of generic STOP with no driver details

I think the problem is somewhere in IO stack. I can more or less replicate BSOD by intensive disk IO tasks (compiling, running virus scans...). Unfortunately, since IO dies, minidumps are NOT written.

Where do I start? How do I debug this? I've ran clamav and it found no virueses and it did NOT crash my system (so I guess HW is ok). I'll try scanning for rootkits from a livecd (if i find one). Windows rootkit detectors just crash the machine (high IO).

Ideas?

usasma · 13 Feb 2010

https://www.sevenforums.com/crash-loc...d-problem.html

zapp0 · 13 Feb 2010

Hi,

well, I'd love to attach minidump, but it just not generated (yes, my system is configured for minudumps).
BSOD displays something like "initializing disk for crash dump..." and freezes there. Even if I let it "initialize the disk" for the whole night.

usasma · 13 Feb 2010

Sorry, vision problems cause me to miss things occasionally

Since there aren't memory dumps being created, the first 2 places to look are the hard drive and the RAM:
So, start with this:

CHKDSK /R /F:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
Copy/paste the results into your next post.

Then try these:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)