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Windows 7: Win 7 Pro x64 - BSOD & Freezing

18 Feb 2010   #1
doa

Win 7 x64
 
 
Win 7 Pro x64 - BSOD & Freezing

Hardware

Intel Core i7 920 Processor
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard
Corsair HX3X12G1600C9 XMS3 12 GB PC3-12800 1600Mhz Triple Channel Core i7 DDR3
PNY NVIDIA Quadro FX 1800 768MB GDDR3 Graphics Card
Corsair TX750W 750 Watt ATX 12V PSU
1x Western Digital Caviar Blue 500 GB SATA HD (Boot)
2x Western Digital Caviar Black 1 TB SATA HD (Data)

About a week ago this system began to regularly freeze and BSOD.

The BSOD is:

A clock interrupt was not received on a secondary processor within the allocated time interval
Disable BIOS memory options such as caching and shadowing
STOP: 0x00000010

The freezing is much more regular than the BSOD and happens typically 10 minutes after boot.

Uninstalling the video drivers and letting Windows install video drivers took the system from 10 - 30 minutes of use yesterday.

Today the system freezes when trying to reinstall windows and has given a different BSOD (one time only):

Machine_Check_exception
Srop: 0x0000009C

This BSOD happened with the hardware configured as listed at the beginning of the thread.

Since then I have disconnected all the installed hard drives and tried booting with 2 other SATA drives.

At the same time I have removed all the RAM and divided them in to pairs then installed only one pair at a time - cycling through the pairs with each of the “new” sata drives.

I do not get a BSOD this way but the system still freezes.

Prior to trying to reinstall I also tried a host of measures gleaned from searching the internet:

Hardware:
Installed a different video card temporarily
Ran Memtest for 15 hours with all 6 RAM modules installed (no errors)

BIOS:
Disabled C State
Turned off Speed Step
Updated BIOS to latest version
Tried to run RAM at 800Mhz
Changed Ai Overclock Tuner Profile from Auto to X.M.P

Windows:
Disabled the RAC Task
Turned off hybrid sleep
Looked at Power Managment Settings

So I am assuming at this point that it is either PSU, CPU or Motherboard but don’t know which it is. I don't have any other spare hardware to swap in and out of the system ...

The only minidupms that I could find are attached and are from yesterday.

I am troubleshooting this PC for a friend and it is plugged in to a UPS at my house.

Any help is much appreciated!

My System SpecsSystem Spec
.

18 Feb 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by doa View Post
Hardware

Intel Core i7 920 Processor
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard
Corsair HX3X12G1600C9 XMS3 12 GB PC3-12800 1600Mhz Triple Channel Core i7 DDR3
PNY NVIDIA Quadro FX 1800 768MB GDDR3 Graphics Card
Corsair TX750W 750 Watt ATX 12V PSU
1x Western Digital Caviar Blue 500 GB SATA HD (Boot)
2x Western Digital Caviar Black 1 TB SATA HD (Data)

About a week ago this system began to regularly freeze and BSOD.

The BSOD is:

A clock interrupt was not received on a secondary processor within the allocated time interval
Disable BIOS memory options such as caching and shadowing
STOP: 0x00000010

The freezing is much more regular than the BSOD and happens typically 10 minutes after boot.

Uninstalling the video drivers and letting Windows install video drivers took the system from 10 - 30 minutes of use yesterday.

Today the system freezes when trying to reinstall windows and has given a different BSOD (one time only):

Machine_Check_exception
Srop: 0x0000009C

This BSOD happened with the hardware configured as listed at the beginning of the thread.

Since then I have disconnected all the installed hard drives and tried booting with 2 other SATA drives.

At the same time I have removed all the RAM and divided them in to pairs then installed only one pair at a time - cycling through the pairs with each of the “new” sata drives.

I do not get a BSOD this way but the system still freezes.

Prior to trying to reinstall I also tried a host of measures gleaned from searching the internet:

Hardware:
Installed a different video card temporarily
Ran Memtest for 15 hours with all 6 RAM modules installed (no errors)

BIOS:
Disabled C State
Turned off Speed Step
Updated BIOS to latest version
Tried to run RAM at 800Mhz
Changed Ai Overclock Tuner Profile from Auto to X.M.P

Windows:
Disabled the RAC Task
Turned off hybrid sleep
Looked at Power Managment Settings

So I am assuming at this point that it is either PSU, CPU or Motherboard but don’t know which it is. I don't have any other spare hardware to swap in and out of the system ...

The only minidupms that I could find are attached and are from yesterday.

I am troubleshooting this PC for a friend and it is plugged in to a UPS at my house.

Any help is much appreciated!
These were both caused by your video driver. See analysis below.

I would
uninstall the current driver completely and go to nvidea for its replacement. dont use the win 7 update.

then I woul update the old drivers

and run
a system file check
type cmd in search>right click and run as admin>sfc /scannow

Let us know if you need help


Ken





Code:
[IMG]file:///C:/Users/K/AppData/Local/Temp/moz-screenshot-7.png[/IMG]021610-24944-01.dmp    2/16/2010 8:15:58 PM        0x00000116    fffffa80`0cbb74e0    fffff880`0478f6c0    00000000`00000000    00000000`00000002    dxgkrnl.sys    dxgkrnl.sys+5cef8    x64    
021610-23914-01.dmp    2/16/2010 8:42:54 PM    DRIVER_IRQL_NOT_LESS_OR_EQUAL    0x000000d1    00000000`00000010    00000000`00000002    00000000`00000000    fffff880`046f4b61    nvlddmkm.sys    nvlddmkm.sys+36b61    x64


old drivers
Code:
lmimirr.sys        fffff880`04693000    fffff880`0469a000    0x00007000    0x461c108d    4/10/2007 5:32:45 PM                        
PxHlpa64.sys        fffff880`01155000    fffff880`01160ae0    0x0000bae0    0x475dd06d    12/10/2007 6:49:01 PM
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Minidump\021610-24944-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`0304c000 PsLoadedModuleList = 0xfffff800`03289e50
Debug session time: Tue Feb 16 23:14:00.977 2010 (GMT-5)
System Uptime: 0 days 0:00:35.132
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.....
Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800cbb74e0, fffff8800478f6c0, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+d06c0 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800cbb74e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800478f6c0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+d06c0
fffff880`0478f6c0 803db1899c0000  cmp     byte ptr [nvlddmkm+0xa99078 (fffff880`05158078)],0

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`03e469c8 fffff880`04315ef8 : 00000000`00000116 fffffa80`0cbb74e0 fffff880`0478f6c0 00000000`00000000 : nt!KeBugCheckEx
fffff880`03e469d0 00000000`00000116 : fffffa80`0cbb74e0 fffff880`0478f6c0 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
fffff880`03e469d8 fffffa80`0cbb74e0 : fffff880`0478f6c0 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`03e469e0 fffff880`0478f6c0 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`0cbb74e0
fffff880`03e469e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`04315c02 : nvlddmkm+0xd06c0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+d06c0
fffff880`0478f6c0 803db1899c0000  cmp     byte ptr [nvlddmkm+0xa99078 (fffff880`05158078)],0

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nvlddmkm+d06c0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a0c8387

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
18 Feb 2010   #3
doa

Win 7 x64
 
 

Thanks very much - I will try the video drivers again.

I have booted in to Windows and scheduled a scandisk on the C:\ earlier today and then rebooted the computer - but the computer froze during the scandisk operation. Would this also have been due to the video drivers?
My System SpecsSystem Spec
.


18 Feb 2010   #4
doa

Win 7 x64
 
 

I uninstalled the Nvidia drivers and rebooted in to safe mode, then I ran a driver clean up utility to clean up further.

I rebooted in to Windows and installed the latest drivers from Nvidia and rebooted again.

When I got back in to Windows the system froze in less than 5 minutes.

I've gone back in to get the lastest dump file ... is it still a video driver issue?

Even if my current installation has drivers issues these should not prevent me from reinstalling Windows (as per my first post) - just confused
My System SpecsSystem Spec
18 Feb 2010   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by doa View Post
Thanks very much - I will try the video drivers again.

I have booted in to Windows and scheduled a scandisk on the C:\ earlier today and then rebooted the computer - but the computer froze during the scandisk operation. Would this also have been due to the video drivers?
Doa

Nope this one was caused by your macaffee (Mcshield.exe

I would either re-install it or better yet remove it


Ken

Code:
  
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\021710-23946-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`03015000 PsLoadedModuleList = 0xfffff800`03252e50
Debug session time: Wed Feb 17 23:11:21.970 2010 (GMT-5)
System Uptime: 0 days 0:04:13.126
Loading Kernel Symbols
...............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41287, 342247f, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+42c75 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041287, The subtype of the bugcheck.
Arg2: 000000000342247f
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41287

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  Mcshield.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff8800abe5810 -- (.trap 0xfffff8800abe5810)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8006e9aec8 rbx=0000000000000000 rcx=0000000000000000
rdx=000000000342245b rsi=0000000000000000 rdi=0000000000000000
rip=fffff800030a4520 rsp=fffff8800abe59a8 rbp=fffff8800abe5b40
 r8=fffff8800abe5c20  r9=fffff6800001a110 r10=0000000000160080
r11=fffff6fb400000d0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po cy
nt!MiResolveDemandZeroFault:
fffff800`030a4520 4c894c2420      mov     qword ptr [rsp+20h],r9 ss:fffff880`0abe59c8=fffffa8006e9aec8
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003031b6e to fffff80003086f00

STACK_TEXT:  
fffff880`0abe56a8 fffff800`03031b6e : 00000000`0000001a 00000000`00041287 00000000`0342247f 00000000`00000000 : nt!KeBugCheckEx
fffff880`0abe56b0 fffff800`03084fee : 00000000`00000001 00000000`0342245b 00000000`00260000 00000000`01d498f0 : nt! ?? ::FNODOBFM::`string'+0x42c75
fffff880`0abe5810 fffff800`030a4520 : fffff800`030a3482 00000000`00000000 00000000`07b1a9c4 00000000`00000000 : nt!KiPageFault+0x16e
fffff880`0abe59a8 fffff800`030a3482 : 00000000`00000000 00000000`07b1a9c4 00000000`00000000 fffffa80`06e9aec8 : nt!MiResolveDemandZeroFault
fffff880`0abe59b0 fffff800`030a0f23 : ffffffff`ffffffff fffffa80`06e9ab30 00000000`00000000 fffff800`0308c0bc : nt!MiDispatchFault+0x8c2
fffff880`0abe5ac0 fffff800`03084fee : 00000000`00000008 00000000`a8a46633 00000000`00000101 00000000`00000000 : nt!MmAccessFault+0x343
fffff880`0abe5c20 00000000`0342245b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x16e
00000000`0da2b1c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x342245b


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+42c75
fffff800`03031b6e cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+42c75

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_0x1a_41287_nt!_??_::FNODOBFM::_string_+42c75

BUCKET_ID:  X64_0x1a_41287_nt!_??_::FNODOBFM::_string_+42c75

Followup: MachineOwner
---------
My System SpecsSystem Spec
18 Feb 2010   #6
doa

Win 7 x64
 
 

OK, I have uninstalled McAfee and when I booted in to Windows I get a new BSOD within 5 minutes:

Stop 0x00000124

I have rebooted and checked the minidump folder but there is nothing new there.

My video on-screen has started displaying a yellow tinge across the screen, so maybe I need to return the video card. I have already tried re-seating it ...
My System SpecsSystem Spec
19 Feb 2010   #7
doa

Win 7 x64
 
 

Things seem to be going from bad to worse ...

I conncted the boot drive to another PC and ran scandisk then reconnected the drive and booted.

Windows said that it recovered from a blue screen and tried to find a solution and I managed to get a new dumpfile before the system BSOD again:

Page_fault_in_nonpaged_area
Stop: 0x00000050

Hoping that this dump points to something conclusive!
My System SpecsSystem Spec
19 Feb 2010   #8
doa

Win 7 x64
 
 

bump
My System SpecsSystem Spec
Reply

 Win 7 Pro x64 - BSOD & Freezing




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