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Windows 7: Get random screen freeze/system crash

19 Feb 2010   #1

Win 7 HP 64 bit
 
 
Get random screen freeze/system crash

I don't get a BSOD, just a system crash. Screen freezes in place and no response from keyboard/mouse. My computer was freezing before with the onboard video card I had, so I swapped it out for an Asus HD4350. It used to crash with a blue screen with lines on it. Since the installation of the new card, it just freezes. So I think it's the video card.

Minidump attached!

Thanks in advance for any suggestions!

My System SpecsSystem Spec
19 Feb 2010   #2

Windows 7 Professional x64
 
 

It does look like a video card issue. Try updating your card drivers.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\012010-32557-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e19000 PsLoadedModuleList = 0xfffff800`03056e50
Debug session time: Wed Jan 20 15:49:36.009 2010 (GMT-5)
System Uptime: 0 days 0:25:10.570
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
........
Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80047d9010, fffff88003a9bf68, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+12f68 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80047d9010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003a9bf68, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'atikmdag' and 'atikmdag.sys' overlap

FAULTING_IP: 
atikmdag+12f68
fffff880`03a9bf68 48895c2408      mov     qword ptr [rsp+8],rbx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`066e49c8 fffff880`042b4ef8 : 00000000`00000116 fffffa80`047d9010 fffff880`03a9bf68 00000000`00000000 : nt!KeBugCheckEx
fffff880`066e49d0 00000000`00000116 : fffffa80`047d9010 fffff880`03a9bf68 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
fffff880`066e49d8 fffffa80`047d9010 : fffff880`03a9bf68 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`066e49e0 fffff880`03a9bf68 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`047d9010
fffff880`066e49e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`042b4c02 : atikmdag+0x12f68


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+12f68
fffff880`03a9bf68 48895c2408      mov     qword ptr [rsp+8],rbx

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  atikmdag+12f68

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b0447a4

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmdag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmdag.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 Get random screen freeze/system crash





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