New
#1
Windows 7 Crash/Random Reboot
Hey guys,
I have the same problem that a lot of people here seem to be having. My computer randomly reboots, usually during the night, about once a day. Either that, or it just crahttps://www.sevenforums.com/newthread.php?do=newthread&f=38shes and when I wake up I have to force it to shut down and restart it again. I have a few theories of the cause of this problem, but I am no expert. I believe I may have a virus called vundo, as I have had other problems related to this virus, such as Firefox's search bar not working. Either that, or it may be something to do with Norton 360. I believe it happens over night because I have my Norton 360 set to run during times my computer is idle. I went to run a full system scan today, and withing 30 minutes the computer crashed.
Anyway, sorry this is so long, but I'm trying to give you as much information as possible. I'll also attach to this the many errors and warnings that I get in event log during the times of the crash. Thank you in advance for your help and support.
Event log
Log Name: System
Source: Service Control Manager
Date: 2/20/2010 2:27:53 PM
Event ID: 7011
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Tom-VAIO
Description:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the N360 service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7011</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2010-02-20T19:27:53.421247800Z" />
<EventRecordID>24777</EventRecordID>
<Correlation />
<Execution ProcessID="604" ThreadID="6644" />
<Channel>System</Channel>
<Computer>Tom-VAIO</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">30000</Data>
<Data Name="param2">N360</Data>
</EventData>
</Event>
Log Name: System
Source: EventLog
Date: 2/20/2010 2:30:38 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Tom-VAIO
Description:
The previous system shutdown at 2:29:38 PM on 2/20/2010 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-02-20T19:30:38.000000000Z" />
<EventRecordID>24783</EventRecordID>
<Channel>System</Channel>
<Computer>Tom-VAIO</Computer>
<Security />
</System>
<EventData>
<Data>2:29:38 PM</Data>
<Data>2/20/2010</Data>
<Data>
</Data>
<Data>
</Data>
<Data>34929</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DA070200060014000E001D0026005801DA0702000600140013001D0026005801100E00003C00000001000000100E 000000000000080700000100000000000000</Binary>
</EventData>
</Event>
Log Name: Security
Source: Microsoft-Windows-Eventlog
Date: 2/20/2010 2:30:39 PM
Event ID: 1101
Task Category: Event processing
Level: Error
Keywords: Audit Success
User: N/A
Computer: Tom-VAIO
Description:
Audit events have been dropped by the transport. 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Eventlog" Guid="{fc65ddd8-d6ef-4962-83d5-6e5cfe9ce148}" />
<EventID>1101</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x4020000000000000</Keywords>
<TimeCreated SystemTime="2010-02-20T19:30:39.368041900Z" />
<EventRecordID>6142</EventRecordID>
<Correlation />
<Execution ProcessID="900" ThreadID="1172" />
<Channel>Security</Channel>
<Computer>Tom-VAIO</Computer>
<Security />
</System>
<UserData>
<AuditEventsDropped xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">
<Reason>0</Reason>
</AuditEventsDropped>
</UserData>
</Event>
Log Name: System
Source: Disk
Date: 2/20/2010 2:30:48 PM
Event ID: 51
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Tom-VAIO
Description:
An error was detected on device \Device\Harddisk3\DR3 during a paging operation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Disk" />
<EventID Qualifiers="32772">51</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-02-20T19:30:48.650058300Z" />
<EventRecordID>24838</EventRecordID>
<Channel>System</Channel>
<Computer>Tom-VAIO</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Harddisk3\DR3</Data>
<Binary>030080000100000000000000330004802D0100000E0000C000000000000000000000000000000000AA0800000000 0000FFFFFFFF01000000580000080000000000200A1240032040000000003C00000000000E0000000000F812D90880FAFFFF 0000000000000000B028D90880FAFFFFF07AE40880FAFFFF679C383A0000000028003A389C67000080000000000000000000 00000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
Log Name: System
Source: Disk
Date: 2/20/2010 2:30:48 PM
Event ID: 51
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Tom-VAIO
Description:
An error was detected on device \Device\Harddisk3\DR3 during a paging operation.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Disk" />
<EventID Qualifiers="32772">51</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-02-20T19:30:48.650058300Z" />
<EventRecordID>24839</EventRecordID>
<Channel>System</Channel>
<Computer>Tom-VAIO</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Harddisk3\DR3</Data>
<Binary>030080000100000000000000330004802D0100000E0000C000000000000000000000000000000000AA0800000000 0000FFFFFFFF01000000580000080000000000200A1240032040000000003C00000000000F0000000000A814D90880FAFFFF 0000000000000000602CD90880FAFFFFF07AE40880FAFFFFE79C383A0000000028003A389CE7000080000000000000000000 00000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
Log Name: System
Source: Service Control Manager
Date: 2/20/2010 2:30:51 PM
Event ID: 7009
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Tom-VAIO
Description:
A timeout was reached (30000 milliseconds) while waiting for the Roxio Upnp Server 10 service to connect.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7009</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2010-02-20T19:30:51.695560600Z" />
<EventRecordID>24879</EventRecordID>
<Correlation />
<Execution ProcessID="624" ThreadID="628" />
<Channel>System</Channel>
<Computer>Tom-VAIO</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">30000</Data>
<Data Name="param2">Roxio Upnp Server 10</Data>
</EventData>
</Event>
Log Name: Application
Source: VzCdbSvc
Date: 2/20/2010 2:31:32 PM
Event ID: 7
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Tom-VAIO
Description:
Failed to load the plug-in module. (GUID = {56F9312C-C989-4E04-8C23-299DEE3A36F5})(Error code = 0x80042019)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VzCdbSvc" />
<EventID Qualifiers="0">7</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-02-20T19:31:32.000000000Z" />
<EventRecordID>7179</EventRecordID>
<Channel>Application</Channel>
<Computer>Tom-VAIO</Computer>
<Security />
</System>
<EventData>
<Data>{56F9312C-C989-4E04-8C23-299DEE3A36F5}</Data>
<Data>0x80042019</Data>
</EventData>
</Event>
Quote