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Windows 7: Windows 7x64 system total freeze

21 Feb 2010   #1

windows 7 64bit Home
 
 
Windows 7x64 system total freeze

My Hardware:


CPU, AMD 9500 Quad core

PSU,Kamariki4 650w

Thermaltake htpc dh202 touch screen case

Asus M4A79 Deluxe Motherboard

Asus EAH5770 Graphic Card

Kingston 64gig ssdnow v series hard drive (os)

2x hitachi tb Hard drives

4x 2 gig CORSAIR TWIN Memory Model : TWIN2X4096-6400C5DHX


Software

Windows 7 64bit home
Soundgraph Imon
TMT Total Media
CC Cleaner

Problem,

OS system freezes up. Can not move mouse,ctrl/alt/delete does not work,sound goes dead. Only solution is to pull mains power out and reboot.
Happens no matter what program is being used, maybe after minutes or hours,but happens in daily light usage.

What I have tried so far without any success.

Memtest ran for 24 hours and no errors.
Had Motherboard exchanged.
Tried running OS on another hard drive

I had this built as an HTPC for mainly media usage, play hd movies and music and occasionaly browse the web.
I had a problem with the case touch screen going dead and I changed the origanal motherboard and did a few minor upgrades, this solved the screen issue, but now it freezes up?
Any one know what else I can do? It has been driving me nuts for months.



I have been having this problem since I upgraded my mother board, graphic card, ram and power supply.

My System SpecsSystem Spec
21 Feb 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by petdroo View Post
My Hardware:


CPU, AMD 9500 Quad core

PSU,Kamariki4 650w

Thermaltake htpc dh202 touch screen case

Asus M4A79 Deluxe Motherboard

Asus EAH5770 Graphic Card

Kingston 64gig ssdnow v series hard drive (os)

2x hitachi tb Hard drives

4x 2 gig CORSAIR TWIN Memory Model : TWIN2X4096-6400C5DHX


Software

Windows 7 64bit home
Soundgraph Imon
TMT Total Media
CC Cleaner

Problem,

OS system freezes up. Can not move mouse,ctrl/alt/delete does not work,sound goes dead. Only solution is to pull mains power out and reboot.
Happens no matter what program is being used, maybe after minutes or hours,but happens in daily light usage.

What I have tried so far without any success.

Memtest ran for 24 hours and no errors.
Had Motherboard exchanged.
Tried running OS on another hard drive

I had this built as an HTPC for mainly media usage, play hd movies and music and occasionaly browse the web.
I had a problem with the case touch screen going dead and I changed the origanal motherboard and did a few minor upgrades, this solved the screen issue, but now it freezes up?
Any one know what else I can do? It has been driving me nuts for months.



I have been having this problem since I upgraded my mother board, graphic card, ram and power supply.



Hi and welcome

Have you tried booting into safe mode(F8)? does it freeze there?


why dont you take a look in event viewer (type eventvwr in search) . Go to the windows logs>application tab.

You are looking for critical errors (they have red in the left hand column) that have app hang, app crash, etc.

When you find them (there is a lot of data there) use the built in snipping tool (type snipping in search) to make a screen shot.

Upload it using the attachment icon (shaped like a paperclip) on the reply form See Pics


Let us know if you need help


Ken
My System SpecsSystem Spec
21 Feb 2010   #3

windows 7 64bit Home
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by petdroo View Post
My Hardware:


CPU, AMD 9500 Quad core

PSU,Kamariki4 650w

Thermaltake htpc dh202 touch screen case

Asus M4A79 Deluxe Motherboard

Asus EAH5770 Graphic Card

Kingston 64gig ssdnow v series hard drive (os)

2x hitachi tb Hard drives

4x 2 gig CORSAIR TWIN Memory Model : TWIN2X4096-6400C5DHX


Software

Windows 7 64bit home
Soundgraph Imon
TMT Total Media
CC Cleaner

Problem,

OS system freezes up. Can not move mouse,ctrl/alt/delete does not work,sound goes dead. Only solution is to pull mains power out and reboot.
Happens no matter what program is being used, maybe after minutes or hours,but happens in daily light usage.

What I have tried so far without any success.

Memtest ran for 24 hours and no errors.
Had Motherboard exchanged.
Tried running OS on another hard drive

I had this built as an HTPC for mainly media usage, play hd movies and music and occasionaly browse the web.
I had a problem with the case touch screen going dead and I changed the origanal motherboard and did a few minor upgrades, this solved the screen issue, but now it freezes up?
Any one know what else I can do? It has been driving me nuts for months.



I have been having this problem since I upgraded my mother board, graphic card, ram and power supply.



Hi and welcome

Have you tried booting into safe mode(F8)? does it freeze there?


why dont you take a look in event viewer (type eventvwr in search) . Go to the windows logs>application tab.

You are looking for critical errors (they have red in the left hand column) that have app hang, app crash, etc.

When you find them (there is a lot of data there) use the built in snipping tool (type snipping in search) to make a screen shot.

Upload it using the attachment icon (shaped like a paperclip) on the reply form See Pics


Let us know if you need help


Ken
Thank you Ken,

I can do some things on a pc,even build one, but programing is my weak point, I have managed to open the event view, but can't work out how to publish the screen shots.
However I fount 9 critical errors, and I have pasted them here:
Critical 21/02/2010 23:26:52 Kernel-Power 41 (63)
Critical 21/02/2010 13:48:20 Kernel-Power 41 (63)
Critical 21/02/2010 11:52:21 Kernel-Power 41 (63)
Critical 20/02/2010 16:27:37 Kernel-Power 41 (63)
Critical 20/02/2010 00:31:23 Kernel-Power 41 (63)
Critical 19/02/2010 19:40:13 Kernel-Power 41 (63)
Critical 18/02/2010 16:35:02 Kernel-Power 41 (63)
Critical 17/02/2010 18:44:17 Kernel-Power 41 (63)
Critical 16/02/2010 13:21:31 Kernel-Power 41 (63)
Critical 31/01/2010 22:32:07 Kernel-Power 41 (63)
Critical 29/01/2010 23:56:41 Kernel-Power 41 (63)

Details of the last one,just happend!!

Critical 21/02/2010 23:26:52 Kernel-Power 41 (63)

System
-Provider[ Name] Microsoft-Windows-Kernel-Power[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID41Version2Level1Task63Opcode0Keywords0x8000000000000002-TimeCreated[ SystemTime] 2010-02-21T23:26:52.882009400Z
EventRecordID20556Correlation-Execution[ ProcessID] 4[ ThreadID] 8
ChannelSystemComputerHTPC-Security[ UserID] S-1-5-18

-EventData
BugcheckCode0BugcheckParameter10x0BugcheckParameter20x0BugcheckParameter30x0BugcheckParameter40x0SleepInProgressfalsePowerButtonTimestamp0

Can anyone tell me what the problem could be from this? I am thinking it sais power becuase I have to turn mains power offf to get it working again?
My System SpecsSystem Spec
.


21 Feb 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by petdroo View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by petdroo View Post
My Hardware:


CPU, AMD 9500 Quad core

PSU,Kamariki4 650w

Thermaltake htpc dh202 touch screen case

Asus M4A79 Deluxe Motherboard

Asus EAH5770 Graphic Card

Kingston 64gig ssdnow v series hard drive (os)

2x hitachi tb Hard drives

4x 2 gig CORSAIR TWIN Memory Model : TWIN2X4096-6400C5DHX


Software

Windows 7 64bit home
Soundgraph Imon
TMT Total Media
CC Cleaner

Problem,

OS system freezes up. Can not move mouse,ctrl/alt/delete does not work,sound goes dead. Only solution is to pull mains power out and reboot.
Happens no matter what program is being used, maybe after minutes or hours,but happens in daily light usage.

What I have tried so far without any success.

Memtest ran for 24 hours and no errors.
Had Motherboard exchanged.
Tried running OS on another hard drive

I had this built as an HTPC for mainly media usage, play hd movies and music and occasionaly browse the web.
I had a problem with the case touch screen going dead and I changed the origanal motherboard and did a few minor upgrades, this solved the screen issue, but now it freezes up?
Any one know what else I can do? It has been driving me nuts for months.



I have been having this problem since I upgraded my mother board, graphic card, ram and power supply.



Hi and welcome

Have you tried booting into safe mode(F8)? does it freeze there?


why dont you take a look in event viewer (type eventvwr in search) . Go to the windows logs>application tab.

You are looking for critical errors (they have red in the left hand column) that have app hang, app crash, etc.

When you find them (there is a lot of data there) use the built in snipping tool (type snipping in search) to make a screen shot.

Upload it using the attachment icon (shaped like a paperclip) on the reply form See Pics


Let us know if you need help


Ken
Thank you Ken,

I can do some things on a pc,even build one, but programing is my weak point, I have managed to open the event view, but can't work out how to publish the screen shots.
However I fount 9 critical errors, and I have pasted them here:
Critical 21/02/2010 23:26:52 Kernel-Power 41 (63)
Critical 21/02/2010 13:48:20 Kernel-Power 41 (63)
Critical 21/02/2010 11:52:21 Kernel-Power 41 (63)
Critical 20/02/2010 16:27:37 Kernel-Power 41 (63)
Critical 20/02/2010 00:31:23 Kernel-Power 41 (63)
Critical 19/02/2010 19:40:13 Kernel-Power 41 (63)
Critical 18/02/2010 16:35:02 Kernel-Power 41 (63)
Critical 17/02/2010 18:44:17 Kernel-Power 41 (63)
Critical 16/02/2010 13:21:31 Kernel-Power 41 (63)
Critical 31/01/2010 22:32:07 Kernel-Power 41 (63)
Critical 29/01/2010 23:56:41 Kernel-Power 41 (63)

Details of the last one,just happend!!

Critical 21/02/2010 23:26:52 Kernel-Power 41 (63)

System
-Provider[ Name] Microsoft-Windows-Kernel-Power[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID41Version2Level1Task63Opcode0Keywords0x8000000000000002-TimeCreated[ SystemTime] 2010-02-21T23:26:52.882009400Z
EventRecordID20556Correlation-Execution[ ProcessID] 4[ ThreadID] 8
ChannelSystemComputerHTPC-Security[ UserID] S-1-5-18

-EventData
BugcheckCode0BugcheckParameter10x0BugcheckParameter20x0BugcheckParameter30x0BugcheckParameter40x0SleepInProgressfalsePowerButtonTimestamp0

Can anyone tell me what the problem could be from this? I am thinking it sais power becuase I have to turn mains power offf to get it working again?

In researching this I found it is often the audio driver causing it. You might want to try that while I caninue to look
My System SpecsSystem Spec
21 Feb 2010   #5

windows 7 64bit Home
 
 

In researching( this I found it is often the audio driver causing it. You might want to try that while I caninue to look

I take it you mean the audio driver that comes with the ati 5770,I have installed the latest 10.1,which is has the audio/chipset/graphic drivers all in one.
Althogh I have just seen they have released a 10.2 Catalyst,I will try that.

I also have the latest ami bios for the record.Not tried safe mode yet.Let you know how I get on,many thanks.
My System SpecsSystem Spec
22 Feb 2010   #6

windows 7 64bit Home
 
 

Ok catalyst 10.2 has not solved the freezing issue, just happend again while browsing web,infact this freezing happens even when pc is idle.
Any ideas? I will try safe mode.
My System SpecsSystem Spec
23 Feb 2010   #7

windows 7 64bit Home
 
 

Ok I do not want to speak to soon but I think I have solved the problem! I have downloaded the realtek ati hdmi driver From here:
Realtek

And I read on some forum I should lower the core voltage, my amd 9500 should be set between 1.5 to 1.42
So I set it to the minimium for now. It was on auto, as I did not want to interfere with the AI overclocking settings in the ami bios.
It has been running for 10 hours with out a freeze guys, lets hope this was my problem..
For settings on Amd cpu look here:
List of AMD Phenom microprocessors - Wikipedia, the free encyclopedia
Good luck guys.
My System SpecsSystem Spec
23 Feb 2010   #8

windows 7 64bit Home
 
 

Sorry my core voltage is 1.15 to 1.42
My System SpecsSystem Spec
23 Feb 2010   #9

windows 7 64bit Home
 
 

Ok well I spoke to soon it did it again, i had to pull the plug and reboot, ah this so anoying.
Can anyone help?Next step safe mode.
My System SpecsSystem Spec
09 Mar 2010   #10

windows 7 64bit Home
 
 

still having this random freeze problem:
So far I have
Replaced psu with 750 gold plus unit
Reformatted
Rma ' d all hardware apart from cpu and the new gpu
Memtest for 24 hours,no errors.
up the ram voltage slighty
Set ram timings
Set cpu voltage to miidle
Ran safe mode, did not notice freeze.
I have ran windows with no software running
Updated all the drivers
1 realtec gigabit pci express driver is out of date according to driver cure. But when I try to update it in device manager it sais i have the most up to date driver, also updated from realtec website, but driver cure sais its out of date...
Not sure i trust that program.
Can any one help, there seem to be so many freezing issues with windows 7.
My System SpecsSystem Spec
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 Windows 7x64 system total freeze





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