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Windows 7: Brand New Win7 Hangs when Idle


22 Feb 2010   #1

Windows 7
 
 
Brand New Win7 Hangs when Idle

Hi there - trying to figure out why my brand new Dell E4300 hangs.
Usually, it hangs overnight (when idle) - but it has frozen a couple of time mid-day; and I have had a couple of Blue Screens - debug file attached. I was hoping somone could help me interperate the file and get me a bit closer to figuring ot what is going on?

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9087
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1



PS - this is the second latop I have received from Dell - with exact same behavior.
Thanks very much!

My System SpecsSystem Spec
.

22 Feb 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by aguzas View Post
Hi there - trying to figure out why my brand new Dell E4300 hangs.
Usually, it hangs overnight (when idle) - but it has frozen a couple of time mid-day; and I have had a couple of Blue Screens - debug file attached. I was hoping somone could help me interperate the file and get me a bit closer to figuring ot what is going on?

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9087
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


hI
PS - this is the second latop I have received from Dell - with exact same behavior.
Thanks very much!

Hi and welcome

We need the actual DMP file. can youo use these to find it and upoad it to us. http://www.sevenforums.com/crash-loc...d-problem.html

Thanks

Ken
My System SpecsSystem Spec
23 Feb 2010   #3

Windows 7
 
 

Apologies...thought I had attached it yesterday with my post..I have uploaded and it should be attached.

After a bit more investigating, I "think" it might have something to do with the internal wireless cards installed??:
1) Dell Wirelss 1397 WAN MiniCard
2) Dell Wireless 5620 Mobile Broadband

I disabled both of those peices of hardware last night, and for the first time since I got the laptop last Wednesday, it has not hung overnight.
I'm hoping there is something in the dmp file to confirm this?? I'd love a second opinion.
Thanks again!!!
My System SpecsSystem Spec
.


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 Brand New Win7 Hangs when Idle




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