Brand New Win7 Hangs when Idle


  1. Posts : 2
    Windows 7
       #1

    Brand New Win7 Hangs when Idle


    Hi there - trying to figure out why my brand new Dell E4300 hangs.
    Usually, it hangs overnight (when idle) - but it has frozen a couple of time mid-day; and I have had a couple of Blue Screens - debug file attached. I was hoping somone could help me interperate the file and get me a bit closer to figuring ot what is going on?

    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9087
    BCP1: 0000000000000000
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1



    PS - this is the second latop I have received from Dell - with exact same behavior.
    Thanks very much!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    aguzas said:
    Hi there - trying to figure out why my brand new Dell E4300 hangs.
    Usually, it hangs overnight (when idle) - but it has frozen a couple of time mid-day; and I have had a couple of Blue Screens - debug file attached. I was hoping somone could help me interperate the file and get me a bit closer to figuring ot what is going on?

    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9087
    BCP1: 0000000000000000
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1


    hI
    PS - this is the second latop I have received from Dell - with exact same behavior.
    Thanks very much!

    Hi and welcome

    We need the actual DMP file. can youo use these to find it and upoad it to us. https://www.sevenforums.com/crash-loc...d-problem.html

    Thanks

    Ken
      My Computer


  3. Posts : 2
    Windows 7
    Thread Starter
       #3

    Apologies...thought I had attached it yesterday with my post..I have uploaded and it should be attached.

    After a bit more investigating, I "think" it might have something to do with the internal wireless cards installed??:
    1) Dell Wirelss 1397 WAN MiniCard
    2) Dell Wireless 5620 Mobile Broadband

    I disabled both of those peices of hardware last night, and for the first time since I got the laptop last Wednesday, it has not hung overnight.
    I'm hoping there is something in the dmp file to confirm this?? I'd love a second opinion.
    Thanks again!!!
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 02:39.
Find Us