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Windows 7: Need Help w/ Blue Screen of Death

23 Feb 2010   #1

Windows 7 Ultimate 64-bit
 
 
Need Help w/ Blue Screen of Death

I just build a PC and im been getting these memory dumb screen since the first day. Some days i dont get it other i do. I dont know y im getting them since is seem random at all time. I would like some help with this problem. my PC spec should be under user profiles. i only found one log i guess the other must of been deleted. can someone tell me how to attach it to the post since i try and i keep getting an ivalid file when i try.

My System SpecsSystem Spec
.

23 Feb 2010   #2

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

My System SpecsSystem Spec
23 Feb 2010   #3

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

Quote   Quote: Originally Posted by JmanX View Post
I just build a PC and im been getting these memory dumb screen since the first day. Some days i dont get it other i do. I dont know y im getting them since is seem random at all time. I would like some help with this problem. my PC spec should be under user profiles. i only found one log i guess the other must of been deleted. can someone tell me how to attach it to the post since i try and i keep getting an ivalid file when i try.
As to posting your log... just cut and paste it.

To your BSOD issue...
  1. Since you just built it you may have a HW issue... Did you take precautions against ESD as you built it? ESD = static electricity
  2. What version Windows 7 and where did you get it?
  3. Do you have all the drivers installed properly?
  4. Try running memtest to see if you have bad memory...
THat should get you started...
My System SpecsSystem Spec
.


23 Feb 2010   #4

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by Darryl Licht View Post
Quote   Quote: Originally Posted by JmanX View Post
I just build a PC and im been getting these memory dumb screen since the first day. Some days i dont get it other i do. I dont know y im getting them since is seem random at all time. I would like some help with this problem. my PC spec should be under user profiles. i only found one log i guess the other must of been deleted. can someone tell me how to attach it to the post since i try and i keep getting an ivalid file when i try.
As to posting your log... just cut and paste it.

To your BSOD issue...
  1. Since you just built it you may have a HW issue... Did you take precautions against ESD as you built it? ESD = static electricity
  2. What version Windows 7 and where did you get it?
  3. Do you have all the drivers installed properly?
  4. Try running memtest to see if you have bad memory...
THat should get you started...
1. yes i did take precautions
2. its windows 7 ultimate 64bit, idk where it came from since it was my friend's cd, it did give me a hard time to install
3. it looked like all drive are install properly
4. i ran the memory test from the windows and it passed.
My System SpecsSystem Spec
23 Feb 2010   #5

Windows 7 Ultimate 64-bit
 
 

here the log
My System SpecsSystem Spec
23 Feb 2010   #6

Windows 7 Ultimate 64-bit
 
 

any idea?
My System SpecsSystem Spec
23 Feb 2010   #7

Windows 7 Ultimate 64-bit
 
 

Any help is welcome, I really want to resolve the problem
My System SpecsSystem Spec
23 Feb 2010   #8
Microsoft MVP

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by JmanX View Post
here the log
I guess the issue is with Ntfs.sys

Run the Memory Diagnostic & HD Diagnostic

Also i would recommend to run System Integrity Checker
Start > Run > CMD >Right Click and Run as administrator > SFC/ SCANNOW

Also run the Driver Verifier becasue so we can find the Exact driver casuing the problem.

Update the Drivers:

Code:
LHidFilt.Sys Fri Sep 26 23:17:26 2008
LMouFilt.Sys Fri Sep 26 23:17:31 2008
Bugcheck Analysis:

Code:
BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffff8a013a1e680, the pool entry being checked.
Arg3: ffffb8a013a1e680, the read back flink freelist value (should be the same as 2).
Arg4: fffff8a013a1e680, the read back blink freelist value (should be the same as 2).
 
kd> !pool Ntfs.sys
Pool page fffff8800123d000 region is Unknown
GetUlongFromAddress: unable to read from fffff800020191b0
fffff8800123d000 is not a valid small pool allocation, checking large pool...
unable to get pool big page table - either wrong symbols or pool tagging is disabled
fffff8800123d000 is freed (or corrupt) pool
Bad previous allocation size @fffff8800123d000, last size was 0
***
*** An error (or corruption) in the pool was detected;
*** Pool Region unknown (0xFFFFF8800123D000)
***
*** Use !poolval fffff8800123d000 for more details.
***
3: kd> !poolval fffff8800123d000
Pool page fffff8800123d000 region is Unknown
Validating Pool headers for pool page: fffff8800123d000
Pool page [ fffff8800123d000 ] is __inVALID.
Analyzing linked list...
[ fffff8800123d000 ]: invalid previous size [ 0x4d ] should be [ 0x0 ]

Scanning for single bit errors...
None found
Hope this helps,
Captain
My System SpecsSystem Spec
24 Feb 2010   #9

Windows 7 Ultimate 64-bit
 
 

Ok so i just rebooted my computer and still getting the blue screen. I did the test the memory test pass but the Western Digital Test for the hardrive fails and i get this

Test Option:QUICK TEST
Model Number:WDC WD7501AALS-00E3A0
Unit Serial Number:WD-WCATR0090910
Firmware Number:05.01D05
Capacity:750.16 GB
SMART Status:PASS
Test Result:FAIL
Test Error Code:11-Cable Test::Write sector error!
Test Time:00:08:22, February 24, 2010

Test Option:EXTENDED TEST
Model Number:WDC WD7501AALS-00E3A0
Unit Serial Number:WD-WCATR0090910
Firmware Number:05.01D05
Capacity:750.16 GB
SMART Status:PASS
Test Result:FAIL
Test Error Code:11-Cable Test::Write sector error!
Test Time:00:08:27, February 24, 2010


I thought this might go away if i changed the cable but i still get the failing results. I also added the new log.
My System SpecsSystem Spec
24 Feb 2010   #10
Microsoft MVP

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by JmanX View Post
Ok so i just rebooted my computer and still getting the blue screen. I did the test the memory test pass but the Western Digital Test for the hardrive fails and i get this

Test Option:QUICK TEST
Model Number:WDC WD7501AALS-00E3A0
Unit Serial Number:WD-WCATR0090910
Firmware Number:05.01D05
Capacity:750.16 GB
SMART Status:PASS
Test Result:FAIL
Test Error Code:11-Cable Test::Write sector error!
Test Time:00:08:22, February 24, 2010

Test Option:EXTENDED TEST
Model Number:WDC WD7501AALS-00E3A0
Unit Serial Number:WD-WCATR0090910
Firmware Number:05.01D05
Capacity:750.16 GB
SMART Status:PASS
Test Result:FAIL
Test Error Code:11-Cable Test::Write sector error!
Test Time:00:08:27, February 24, 2010


I thought this might go away if i changed the cable but i still get the failing results. I also added the new log.
Hello,

Check this Knowledge base WD Support > Knowledge Base > Diagnostic Error Codes

Hope this helps,
Captain
My System SpecsSystem Spec
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 Need Help w/ Blue Screen of Death





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