Windows 7 Starter - BlueScreen


  1. xjp
    Posts : 4
    Windows 7 Ultimate x64
       #1

    Windows 7 Starter - BlueScreen


    My netbook (Samsung N150) is running on Windows 7 Starter. It suddenly crashed today.

    Here are the details of the crash:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.11
    Locale ID: 18441

    Additional information about the problem:
    BCCode: 24
    BCP1: 001904FB
    BCP2: 9197C960
    BCP3: 9197C540
    BCP4: 882B2186
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\022610-22105-01.dmp
    C:\Users\Jason\AppData\Local\Temp\WER-51168-0.sysdata.xml

    Please find minidump.

    Would deeply appreciate any help provided.

    Thanks.
      My Computer


  2. xjp
    Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #2

    Wld appreciate if someone cld help with the above mentioned problem.
      My Computer


  3. Posts : 28,845
    Win 8 Release candidate 8400
       #3

    xjp said:
    Wld appreciate if someone cld help with the above mentioned problem.

    The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

    Please do the following:
    - activate/validate the Windows installation at Genuine Microsoft Software
    - run sfc.exe /scannow to replace any problem files
    - open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
    - If that doesn't fix it, then wipe the hard drive and reinstall Windows
    - don't use "leaked"/torrent builds

    Let us know if you need help

    Ken


    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\022610-22105-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntkrnlpa.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16481.x86fre.win7_gdr.091207-1941
    Machine Name:
    Kernel base = 0x81c4c000 PsLoadedModuleList = 0x81d94810
    Debug session time: Thu Feb 25 23:19:26.395 2010 (GMT-4)
    System Uptime: 0 days 2:05:27.207
    Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntkrnlpa.exe
    *** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........................................
    Loading User Symbols
    Loading unloaded module list
    ........
      My Computer


 

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