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Windows 7: Windows 7 Starter - BlueScreen

25 Feb 2010   #1
xjp

Windows 7 Ultimate x64
 
 
Windows 7 Starter - BlueScreen

My netbook (Samsung N150) is running on Windows 7 Starter. It suddenly crashed today.

Here are the details of the crash:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.11
Locale ID: 18441

Additional information about the problem:
BCCode: 24
BCP1: 001904FB
BCP2: 9197C960
BCP3: 9197C540
BCP4: 882B2186
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\022610-22105-01.dmp
C:\Users\Jason\AppData\Local\Temp\WER-51168-0.sysdata.xml

Please find minidump.

Would deeply appreciate any help provided.

Thanks.


My System SpecsSystem Spec
21 Mar 2010   #2
xjp

Windows 7 Ultimate x64
 
 

Wld appreciate if someone cld help with the above mentioned problem.
My System SpecsSystem Spec
21 Mar 2010   #3
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by xjp View Post
Wld appreciate if someone cld help with the above mentioned problem.

The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds

Let us know if you need help

Ken


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\022610-22105-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16481.x86fre.win7_gdr.091207-1941
Machine Name:
Kernel base = 0x81c4c000 PsLoadedModuleList = 0x81d94810
Debug session time: Thu Feb 25 23:19:26.395 2010 (GMT-4)
System Uptime: 0 days 2:05:27.207
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Loading Kernel Symbols
...............................................................
................................................................
...........................................
Loading User Symbols
Loading unloaded module list
........
My System SpecsSystem Spec
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 Windows 7 Starter - BlueScreen




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