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Windows 7: BSOD on laptop idle - Dell Inspiron 1520

26 Feb 2010   #1
JcrimCambridge

Windows 7 32bit
 
 
BSOD on laptop idle - Dell Inspiron 1520

Over the last month, whenever I close my laptop (not shut down, just close), it may randomly shut down and turn off the PC. I reboot and get the notice that my system has crashed. I have saved the DMP files and attached them in ZIP here per the instructions in the admin thread.

Any help would be greatly appreciated. I've updated my BIOS on the Dell to the latest revision, that didn't seem to solve it. I did run a Drivers update a few weeks ago to make sure most of my drivers were current, that also didn't solve it.

btw - I'm running Windows7, 32bit, updated over Vista. Dell Inspiron, 4gb RAM

Jim


My System SpecsSystem Spec
26 Feb 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by JcrimCambridge View Post
Over the last month, whenever I close my laptop (not shut down, just close), it may randomly shut down and turn off the PC. I reboot and get the notice that my system has crashed. I have saved the DMP files and attached them in ZIP here per the instructions in the admin thread.

Any help would be greatly appreciated. I've updated my BIOS on the Dell to the latest revision, that didn't seem to solve it. I did run a Drivers update a few weeks ago to make sure most of my drivers were current, that also didn't solve it.

btw - I'm running Windows7, 32bit, updated over Vista. Dell Inspiron, 4gb RAM

Jim
These were caused by your Aumour firewall file scmndisp.sys. I would uninstall all traces of it to see if the problem disappears.

I would also run a system file check

Type cmd in search>right click and run as admin>sfc /scannow

Let us know the results

Ken

Code:
[IMG]file:///C:/Users/K/AppData/Local/Temp/moz-screenshot-10.png[/IMG]
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder\012310-29655-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82e4d000 PsLoadedModuleList = 0x82f95810
Debug session time: Sat Jan 23 16:39:58.428 2010 (GMT-5)
System Uptime: 0 days 17:47:01.285
Loading Kernel Symbols
...............................................................
................................................................
.....................................................
Loading User Symbols
Loading unloaded module list
...............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, 82eb41b9}

Unable to load image \SystemRoot\system32\DRIVERS\scmndisp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for scmndisp.sys
*** ERROR: Module load completed but symbols could not be loaded for scmndisp.sys
Probably caused by : scmndisp.sys ( scmndisp+1324 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000000, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 82eb41b9, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from 82fb5718
Unable to read MiSystemVaType memory at 82f95160
 00000000 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeWaitForSingleObject+27d
82eb41b9 f00fba2807      lock bts dword ptr [eax],7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TRAP_FRAME:  807c194c -- (.trap 0xffffffff807c194c)
ErrCode = 00000002
eax=00000000 ebx=00000000 ecx=85da3558 edx=00000000 esi=85da34f8 edi=85da35b8
eip=82eb41b9 esp=807c19c0 ebp=807c1a20 iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
nt!KeWaitForSingleObject+0x27d:
82eb41b9 f00fba2807      lock bts dword ptr [eax],7   ds:0023:00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82eb41b9 to 82e937eb

STACK_TEXT:  
807c194c 82eb41b9 badb0d00 00000000 85f98238 nt!KiTrap0E+0x2cf
807c1a20 8c82bc68 00000000 00000000 00000000 nt!KeWaitForSingleObject+0x27d
807c1a44 8cf95324 00000000 00000000 8741e790 NDIS!NdisWaitEvent+0x55
WARNING: Stack unwind information not available. Following frames may be wrong.
807c1a70 8cf95972 89e672d8 00000000 89e9b008 scmndisp+0x1324
807c1a9c 8c896072 89e672d8 807c1aec 87c790e0 scmndisp+0x1972
807c1ad0 8c895bba c00000bb 807c1aec 807c1c24 NDIS!ndisPnPNotifyBinding+0x132
807c1b6c 8c86d52b 87c790e0 00000000 00000000 NDIS!ndisPnPNotifyAllTransports+0x17b
807c1b98 92a33248 87c790e0 807c1c24 807c1bc4 NDIS!NdisFNetPnPEvent+0x99
807c1ba8 8c86d509 89e998f0 807c1c24 807c1c24 wfplwf!FilterNetPnPEvent+0x14
807c1bc4 92be2cfc 87c790e0 807c1c24 807c1bf0 NDIS!NdisFNetPnPEvent+0x77
807c1bd4 8c86d509 876ccf68 807c1c24 87c790e0 pacer!PcFilterPnPEvent+0x14
807c1bf0 92aa93ba 87c790e0 807c1c24 89e8db18 NDIS!NdisFNetPnPEvent+0x77
807c1c08 8c84197e 89e90010 807c1c24 00000004 nwifi!FilterNetPnPEvent+0xc6
807c1c7c 8c8a34b8 87c790e0 00000000 00000000 NDIS!ndisDevicePnPEventNotifyFiltersAndAllTransports+0xe2
807c1cd0 8c82e84d 85e92760 85e928a8 00000004 NDIS!ndisSetPower+0x96f
807c1cf8 82e58823 85e928a8 87721f08 00000000 NDIS!ndisPowerDispatch+0x1ce
807c1d50 8305b66d 00000000 af5f090b 00000000 nt!PopIrpWorker+0x351
807c1d90 82f0d0d9 82e584d2 00000000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
scmndisp+1324
8cf95324 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  scmndisp+1324

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: scmndisp

IMAGE_NAME:  scmndisp.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  45adeba7

FAILURE_BUCKET_ID:  0xA_scmndisp+1324

BUCKET_ID:  0xA_scmndisp+1324

Followup: MachineOwner
---------
EXTREMELY OLD DRIVERS THAT MUST BE UPDATED

Code:
pnetmdm.sys        0x99232000    0x99234500    0x00002500    0x43c69a2d    1/12/2006 1:04:29 PM                        
mdmxsdk.sys        0xa0699000    0xa069c180    0x00003180    0x449716a3    6/19/2006 4:26:59 PM                        
xaudio.sys        0xa076c000    0xa0774000    0x00008000    0x44d3e8ad    8/4/2006 7:39:09 PM                        
secdrv.SYS        0xa0734000    0xa073e000    0x0000a000    0x45080528    9/13/2006 8:18:32 AM                        
HSX_CNXT.sys        0x82530000    0x825e4000    0x000b4000    0x454aac7d    11/2/2006 9:42:05 PM                        
HSXHWAZL.sys        0x822d3000    0x82310000    0x0003d000    0x454aac88    11/2/2006 9:42:16 PM                        
HSX_DPV.sys        0x8242d000    0x82530000    0x00103000    0x454aacce    11/2/2006 9:43:26 PM                        
rixdptsk.sys        0x99520000    0x99571000    0x00051000    0x455a6ed7    11/14/2006 8:35:19 PM                        
rimsptsk.sys        0x9950c000    0x99520000    0x00014000    0x455a8cb5    11/14/2006 10:42:45 PM                        
rimmptsk.sys        0x994fe000    0x9950c000    0x0000e000    0x455accd7    11/15/2006 3:16:23 AM                        
bcm4sbxp.sys        0x994a8000    0x994b9000    0x00011000    0x4562f047    11/21/2006 7:25:43 AM                        
scmndisp.sys        0x8d189000    0x8d192000    0x00009000    0x45adeba7    1/17/2007 4:25:59 AM                        
PxHelp20.sys        0x8cb88000    0x8cb90b80    0x00008b80    0x45c3abed    2/2/2007 4:23:57 PM                        
dsunidrv.sys        0xa0697000    0xa0698500    0x00001500    0x45d89b66    2/18/2007 1:31:02 PM                        
OEM02Vfx.sys        0x825fb000    0x825fcd00    0x00001d00    0x45ebf4af    3/5/2007 5:45:03 AM                        
stwrt.sys        0x82236000    0x8228b000    0x00055000    0x46e0b5e1    9/6/2007 9:22:25 PM                        
OEM02Dev.sys        0x924c5000    0x924fe880    0x00039880    0x470d8a71    10/10/2007 9:29:05 PM                        
wdcsam.sys        0x825fd000    0x825ffd00    0x00002d00    0x4805b856    4/16/2008 3:27:02 AM                        
RimSerial.sys        0x98c2f000    0x98c35a00    0x00006a00    0x492ade15    11/24/2008 12:02:13 PM
My System SpecsSystem Spec
26 Feb 2010   #3
JcrimCambridge

Windows 7 32bit
 
 

Hmm...

That firewall is not in my list of programs, and the parent company, Online Armor, is not something I've ever installed... how do I go about uninstalling that? Just find/delete that file???
My System SpecsSystem Spec
27 Feb 2010   #4
JcrimCambridge

Windows 7 32bit
 
 

How do I find this file or firewall? Is this a standards Win7 firewall? Where is it? Any guidance would be helpful
My System SpecsSystem Spec
01 Mar 2010   #5
JcrimCambridge

Windows 7 32bit
 
 

nothing?
My System SpecsSystem Spec
01 Mar 2010   #6
JcrimCambridge

Windows 7 32bit
 
 

Oh, and the file check yielded nothing:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>
My System SpecsSystem Spec
02 Mar 2010   #7
JcrimCambridge

Windows 7 32bit
 
 

help
My System SpecsSystem Spec
Reply

 BSOD on laptop idle - Dell Inspiron 1520




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