Windows 7: BSOD - System_Service_Exception

djv · 02 Mar 2010

Well the latest help from the HP Tech support had me do a 'destructive' restore of my OS to try to fix the BSOD problems. I think it reduced the frequency, but had another this morning. I've attached the minidump...

Capt.Jack Sparrow · 02 Mar 2010

Quote: Originally Posted by djv

Well the latest help from the HP Tech support had me do a 'destructive' restore of my OS to try to fix the BSOD problems. I think it reduced the frequency, but had another this morning. I've attached the minidump...

Hello Welcome to SF,

I guess the problem is casued by Symantec Heuristics Driver (BHDrvx64.sys). Remove your Symantec and see whether that makes any difference.

Quote:

Run the Memory Diagnostic & HD Diagnostic
Start > CMD > Right Click and Run as Administrator > SFC /SCANNOW

Code:

 
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff880070e66b7, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800962b9c0, Address

Drivers to be updated

Code:

 
adp94xx.sys  Sat Dec 06 05:24:42 2008 
arc.sys      Fri May 25 02:57:55 2007
iirsp.sys    Wed Dec 14 03:17:54 2005
lsi_fc.sys   Wed Dec 10 04:16:09 2008
nfrd960.sys  Wed Jun 07 02:41:48 2006
SiSRaid2.sys Wed Sep 24 23:58:20 2008

Hope this helps,
Captain

Jonathan_King · 02 Mar 2010

Try opening an elevated command prompt and running sfc /scannow. That will scan for bad system files and repair them.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\030210-26551-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c02000 PsLoadedModuleList = 0xfffff800`02e3fe50
Debug session time: Tue Mar  2 11:02:22.286 2010 (GMT-5)
System Uptime: 0 days 0:58:15.003
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c000001d, fffff880070e66b7, fffff8800962b9c0, 0}

Probably caused by : BHDrvx64.sys ( BHDrvx64+176b7 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff880070e66b7, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800962b9c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
BHDrvx64+176b7
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871)

CONTEXT:  fffff8800962b9c0 -- (.cxr 0xfffff8800962b9c0)
rax=000000000000000c rbx=fffff8800962c740 rcx=fffff88007118a08
rdx=000000000000000c rsi=fffff8800962cd60 rdi=fffff8800962c6f0
rip=fffff880070e66b7 rsp=fffff8800962c3a0 rbp=fffff8a002012190
 r8=0000000000000046  r9=0000002008859666 r10=fffff88007118a08
r11=fffff88007118a1c r12=0000000000000002 r13=fffff88007117318
r14=fffff8a002012190 r15=fffff8800962c6f0
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
BHDrvx64+0x176b7:
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871) [br=1]
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880070e66b7

STACK_TEXT:  
fffff880`0962c3a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : BHDrvx64+0x176b7


FOLLOWUP_IP: 
BHDrvx64+176b7
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871)

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  BHDrvx64+176b7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: BHDrvx64

IMAGE_NAME:  BHDrvx64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a70f260

STACK_COMMAND:  .cxr 0xfffff8800962b9c0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_BHDrvx64+176b7

BUCKET_ID:  X64_0x3B_BHDrvx64+176b7

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff880070e66b7, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800962b9c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
BHDrvx64+176b7
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871)

CONTEXT:  fffff8800962b9c0 -- (.cxr 0xfffff8800962b9c0)
rax=000000000000000c rbx=fffff8800962c740 rcx=fffff88007118a08
rdx=000000000000000c rsi=fffff8800962cd60 rdi=fffff8800962c6f0
rip=fffff880070e66b7 rsp=fffff8800962c3a0 rbp=fffff8a002012190
 r8=0000000000000046  r9=0000002008859666 r10=fffff88007118a08
r11=fffff88007118a1c r12=0000000000000002 r13=fffff88007117318
r14=fffff8a002012190 r15=fffff8800962c6f0
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
BHDrvx64+0x176b7:
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871) [br=1]
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880070e66b7

STACK_TEXT:  
fffff880`0962c3a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : BHDrvx64+0x176b7


FOLLOWUP_IP: 
BHDrvx64+176b7
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871)

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  BHDrvx64+176b7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: BHDrvx64

IMAGE_NAME:  BHDrvx64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a70f260

STACK_COMMAND:  .cxr 0xfffff8800962b9c0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_BHDrvx64+176b7

BUCKET_ID:  X64_0x3B_BHDrvx64+176b7

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff880070e66b7, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800962b9c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
BHDrvx64+176b7
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871)

CONTEXT:  fffff8800962b9c0 -- (.cxr 0xfffff8800962b9c0)
rax=000000000000000c rbx=fffff8800962c740 rcx=fffff88007118a08
rdx=000000000000000c rsi=fffff8800962cd60 rdi=fffff8800962c6f0
rip=fffff880070e66b7 rsp=fffff8800962c3a0 rbp=fffff8a002012190
 r8=0000000000000046  r9=0000002008859666 r10=fffff88007118a08
r11=fffff88007118a1c r12=0000000000000002 r13=fffff88007117318
r14=fffff8a002012190 r15=fffff8800962c6f0
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
BHDrvx64+0x176b7:
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871) [br=1]
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880070e66b7

STACK_TEXT:  
fffff880`0962c3a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : BHDrvx64+0x176b7


FOLLOWUP_IP: 
BHDrvx64+176b7
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871)

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  BHDrvx64+176b7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: BHDrvx64

IMAGE_NAME:  BHDrvx64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a70f260

STACK_COMMAND:  .cxr 0xfffff8800962b9c0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_BHDrvx64+176b7

BUCKET_ID:  X64_0x3B_BHDrvx64+176b7

Followup: MachineOwner
---------

djv · 02 Mar 2010

Hey Captain!
Thanks for the welcome.

What's up with the ANCIENT(2005?) drivers on a NEW laptop? What do you suggest for obtaining updated drivers?
thanks!

Quote: Originally Posted by Capt.Jack Sparrow

Drivers to be updated

Code:

 
adp94xx.sys  Sat Dec 06 05:24:42 2008 
arc.sys      Fri May 25 02:57:55 2007
iirsp.sys    Wed Dec 14 03:17:54 2005
lsi_fc.sys   Wed Dec 10 04:16:09 2008
nfrd960.sys  Wed Jun 07 02:41:48 2006
SiSRaid2.sys Wed Sep 24 23:58:20 2008

Jonathan_King · 02 Mar 2010

You can try this program to automatically search for new drivers for your hardware: Driver Easy - Free Driver Detect & Download Software

djv · 04 Mar 2010

I've attached the minidump files...

Anyone have any ideas?

Johnathan_King... I did download the Driver Easy program and it helped update some drivers, but not with any of the old drivers listed above. They're all for RAID drives (which I'm not using), so not sure why they'd be showing up in the dump files...

Capt.Jack Sparrow · 05 Mar 2010

Quote: Originally Posted by djv

I've attached the minidump files...

Anyone have any ideas?

Johnathan_King... I did download the Driver Easy program and it helped update some drivers, but not with any of the old drivers listed above. They're all for RAID drives (which I'm not using), so not sure why they'd be showing up in the dump files...

I guess its pointing dxgmms1.sys. So it's also worth reinstalling your Display driver. If oyur using addtional display card then remove it use the on-board display adapter see whether that makes any difference. Reinstall your Direct X driver. I hope you have uninstalled your Norton or Symantec. Update your RAID driver. The driver is dated 2005 more likely that might be also one of the cause.

Ensure that the machine is adequately cooled. If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.

You could also Run free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
Try this free stress test: Free Software - GIMPS

Hope this helps,
Captain

djv · 07 Mar 2010

This System Service Exception bugcheck points to hardware! I was just opening IE for the first time this morning. Check it out please...

Update: Second SSE bugcheck this afternoon says probable cause is memory corruption! I've run the memtest86+ overnight (seven passes) and it was clean. Second minidump attached...

djv · 07 Mar 2010

Bump for new info. See above post

djv · 07 Mar 2010

System stability seems to be going downhill. Here's the next one...

Windows 7: BSOD - System_Service_Exception

BSOD - System_Service_Exception problems?